--- title: Descartes Forwarder Enterprise Suite Reviews meta_title: 'Descartes Forwarder Enterprise Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how Descartes Forwarder Enterprise Suite works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 57 scale: '5' date_modified: '2026-06-29' parent_category: name: Distribution url: https://www.g2.com/categories/distribution --- # Descartes Forwarder Enterprise Suite Reviews **Vendor:** Descartes Systems Group **Category:** [Freight Management Software](https://www.g2.com/categories/freight-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 57 ## About Descartes Forwarder Enterprise Suite Descartes Forwarder Suite™ is an intuitive platform that enables freight forwarders to effectively coordinate air and ocean import and export shipments. The freight forwarder transportation management system (TMS) is extensible and can provide customer-facing web-based visibility, complete multimodal shipment management, advanced accounting and financial analysis as well as smart workflow automations with expert technical support. ## Descartes Forwarder Enterprise Suite Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Descartes Forwarder Enterprise Suite, enhancing efficiency in complex freight tasks. (17 reviews) - Users appreciate the **ease of use and functionality** of Descartes Forwarder Enterprise Suite, streamlining workflows effectively. (4 reviews) - Users appreciate the **ease of use** in managing shipments and staying organized with the Descartes Forwarder Enterprise Suite. (4 reviews) - Users commend the **responsive customer support** of Descartes Forwarder Enterprise Suite, providing timely assistance whenever issues arise. (3 reviews) - Users appreciate the **navigation ease** of Descartes Forwarder Enterprise Suite, significantly improving workflow and task management. (3 reviews) - Users appreciate the **automated reporting** capabilities of Descartes Forwarder Enterprise Suite, enhancing efficiency across various operations. (3 reviews) - Speed (3 reviews) - Easy Setup (2 reviews) - Easy Uploading (2 reviews) - Efficiency Improvement (2 reviews) **What users dislike:** - Users are frustrated by the **expensive additional modules** required for updates and enhancements in Descartes Forwarder Enterprise Suite. (3 reviews) - Users find **feature issues** problematic, with frequent glitches and additional costs for new modules creating frustration. (3 reviews) - Users find the **outdated interface** clutters the experience, making routine tasks unnecessarily complex and frustrating. (3 reviews) - Users experience **slow performance** with Descartes Forwarder Enterprise Suite, leading to frustrating delays and lag during critical tasks. (3 reviews) - Users encounter frequent **system downtime** with Descartes Forwarder Enterprise Suite, disrupting workflow and requiring support intervention. (3 reviews) - Users find the **complex usability** of Descartes Forwarder Enterprise Suite challenging, especially during setup and navigation. (2 reviews) - Delays (2 reviews) - Users find the **dated design and complexity** of Descartes Forwarder Enterprise Suite impacts usability and efficiency. (2 reviews) - Users face issues with **duplicate entries** , causing confusion and complicating invoicing processes for prepayments. (2 reviews) - Users find **limited customization** challenging, requiring significant effort to tailor essential documents and templates effectively. (2 reviews) ## Descartes Forwarder Enterprise Suite Reviews ### 1. A Good Strong Operational Tool for Freight Forwarders and NVOCC Because Descartes Cares. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** What I like best about the Descartes Forwarder Enterprise Suite is its ability to centralize operations across the entire forwarding process. The platform helps improve visibility, streamline shipment management, and reduce manual work by integrating documentation, accounting, customs, and customer communication into one system. I also appreciate the flexibility and scalability of the software, especially for managing international freight operations where accuracy, compliance, and real-time information are critical. The automation tools and reporting features help improve efficiency while allowing teams to provide better customer service. **What do you dislike about Descartes Forwarder Enterprise Suite?** One challenge with Descartes Forwarder Enterprise Suite is that the system can have a learning curve for new users due to the number of features and modules available. Some processes could also be more intuitive and streamlined from a user experience standpoint. However, once teams become familiar with the platform, it becomes a powerful operational tool.The system can feel outdated or not very user-friendly compared to newer cloud platforms. Training new employees takes time because the software has a steep learning curve. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes Forwarder Enterprise Suite helps solve operational and visibility challenges within freight forwarding by centralizing shipment management, documentation, accounting, customs, and customer communication into one platform. This has helped improve efficiency by reducing manual processes, minimizing errors, and giving better visibility into shipment status and operational performance. It also helps teams respond faster to customers and manage international shipments more effectively while maintaining compliance and organization across multiple departments. ### 2. Centralized Control with Some UI Drawbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Kathleen V. | Reefer Care - Customer Service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** I appreciate how Descartes Forwarder Enterprise Suite provides centralized control over shipments, finances, compliance, and customer data, making it easier to manage everything from a unified platform. I also like the real-time tracking capability across air, ocean, and road, alongside the exception alerts for delays, missed connections, and customs holds. Having a single dashboard for all active shipments is very convenient. The setup was pretty easy, which was a relief. Descartes also helps handle shipments execution and logistics workflows, adding an extra layer of efficiency to our operations. **What do you dislike about Descartes Forwarder Enterprise Suite?** I find the system can be field heavy, with lots of data entry and clicks. The UI feels old-fashioned and not too modern. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes Forwarder Enterprise Suite offers centralized control, real-time tracking, and single dashboard for shipments, finances, and compliance, solving system issues and improving logistics workflows. ### 3. Very User-Friendly Suite That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Import Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** Very user-friendly and easy to use once I’m familiar with the suite. **What do you dislike about Descartes Forwarder Enterprise Suite?** I feel like, at times, I end up doing duplicate work. It could be updated to allow for a more streamlined workflow. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** It is super helpful for classification and customs entries. I like that it prompts all applicable options and is accurate in doing so as well. ### 4. Better Experiance **Rating:** 3.5/5.0 stars **Reviewed by:** LAUREN D. | IMPORT CLEARANCE, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** Handles quotes → bookings → shipments → documentation → billing → collections in one system. Eliminates the need to jump between separate systems (like separate TMS, accounting, and customs modules). **What do you dislike about Descartes Forwarder Enterprise Suite?** Outdated User Interface (UI) & Workflow Complexity The interface can feel old-fashioned and cluttered, especially compared to newer cloud-native TMS/ERP platforms. Many screens are field-heavy with long data-entry forms and too many clicks to complete routine tasks. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Connects operational files to payables, receivables, and general ledger. Supports multi-currency, profit reporting, and credit control. ### 5. Easy to Use and Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** D J. | entry writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** Easy to use and manage. performs well based on the pricing. great support staff **What do you dislike about Descartes Forwarder Enterprise Suite?** at time will be slow down or certain feature not being available **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** helped with data integration along with reports ### 6. Descartes Forwarder Enterprise Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Gary S. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** What I like best about Descartes Forwarder Enterprise Suite is how it brings so many parts of our workflow into one system. We handle air, ocean, and intermodal shipments, and DFES really helps us stay on top of customs compliance for cross-border moves. It also streamlines our billing and accounting — we can generate invoices directly for clients, service providers, and carriers without juggling multiple systems. On the operations side, I find it especially useful for quoting, rating, booking, and tracking shipments. Having reliable ETA/ETD updates is a huge advantage since accurate tracking is critical in our industry (and a good selling point to prospects!) **What do you dislike about Descartes Forwarder Enterprise Suite?** Honestly, there isn’t much I dislike about Descartes Forwarder Enterprise Suite. I always suspect new systems are going to be complex at first glance, but I quickly realized how intuitive it is once you start working with it. Even areas like customizing document templates turned out to be straightforward, and the more I used the system, the more I appreciated how well it’s designed to support daily operations. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes Forwarder Enterprise Suite solves a number of challenges we face in managing international shipments. It keeps our customs compliance organized, streamlines billing and invoicing, and centralizes shipment tracking across air, ocean, and intermodal modes. But primarily: having all of this information in one platform reduces errors, saves time, and gives me/our team real-time visibility into every shipment. We can work more efficiently, provide better service to our clients, and make faster, more informed decisions going forward. ### 7. User-Friendly with EDI Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** camila p. | Head of Reefer Customer Care and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** I appreciate Descartes Forwarder Enterprise Suite for its simple interface and user-friendly design, which makes it easy to navigate. It's also straightforward to train new employees on the platform thanks to these features. The well-organized dashboard and user-friendly app contribute to a very easy setup experience. **What do you dislike about Descartes Forwarder Enterprise Suite?** There are issues sometimes with copying from a doc and pasting into Descartes Forwarder Enterprise Suite, sometimes we experience issues with EDI transmission. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I use Descartes Forwarder Enterprise Suite for AES submission, booking requests, EDI transmission, and billing. Its simple, user-friendly interface makes it easy to train new employees. ### 8. An All-in-One System That Streamlines Forwarding Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Corey J. | Mid Reefer Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** What I like about this is how complete and operationally focused it is-it's not just a TMS, it's basically your entire forwarding business in one system. The combination of end-to end visibility, automation, compliance and financial integration makes the day to day much easier. **What do you dislike about Descartes Forwarder Enterprise Suite?** The UI feels outdated, and the setup is overly complex. There are also too many clicks required, along with frequent glitches and noticeable slowdowns. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** It is automating the workflow and reducing manual data entry. It also is solving the problem of shipment tracking and visibility of the shipment lifecycle ### 9. User-Friendly Freight Forwarding Software **Rating:** 4.5/5.0 stars **Reviewed by:** susan s. **Reviewed Date:** December 03, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I find Descartes Forwarder Enterprise Suite easy to navigate, which enhances my daily workflow in my freight forwarding company. The user-friendly interface facilitates seamless navigation, making complex tasks more manageable and efficient. Additionally, I use the feature that allows me to search for my booking numbers effortlessly, which is an essential part of my job. This specific functionality greatly simplifies the process, allowing me to perform my duties efficiently and effectively. Furthermore, the initial setup of Descartes Forwarder Enterprise Suite was straightforward and hassle-free as it was already installed when I joined the company, which indicates the ease of implementation for new team members. My positive experience is also reflected in my willingness to recommend the software, as I rated it a nine out of ten on the likelihood of recommending it to a friend or colleague. **What do you dislike about Descartes Forwarder Enterprise Suite?** I experience occasional freezes with Descartes Forwarder Enterprise Suite, which require me to message the help desk. They have to log me out so I can log back in and resume my work, interrupting my workflow. This indicates that the software needs improved stability or performance to prevent these disruptions. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** n/a ### 10. Organized Shipping, Occasional Technical Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Seth D. **Reviewed Date:** November 20, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I find Descartes Forwarder Enterprise Suite incredibly valuable for its ability to keep me organized with all my shipments. The software’s dashboard feature, which provides a centralized view of every shipment I've done, is particularly useful as it allows me to manage everything effectively in one place. The speed and efficiency of submitting shipping instructions electronically through Descartes is another aspect I appreciate, as it reduces the reliance on paper, making the process more environmentally friendly and sustainable. These features collectively make my workflow smoother, allowing me to focus on the critical aspects of freight forwarding without being bogged down by logistical hassles. **What do you dislike about Descartes Forwarder Enterprise Suite?** I experience technical issues with Descartes Forwarder Enterprise Suite occasionally, such as slow runtimes and PDF documents not being copied correctly into the system. The most serious problem occurs with slow AES validation and delays in sending shipping instructions to the steamship lines, which, although rare, cause significant stress when they happen. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I use Descartes Forwarder Enterprise Suite to organize shipments, obtain AES/ITN numbers, and submit shipping instructions electronically, reducing paper use. The dashboard provides shipment visibility, enhancing organization and efficiency. ### 11. Effortless to Use with Fast Feature Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Jarrett Y. | Account Manager, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** What I appreciate most is how easy it is to use. Issues are resolved promptly, and I can accomplish nearly everything I need for my daily work. If there’s something it can’t do, new features can be added quickly. It’s also straightforward to learn. **What do you dislike about Descartes Forwarder Enterprise Suite?** It seems like it's dated in my opinion. The layout lacks modernization. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I am responsible for managing the export documentation process when shipping products from the United States to other countries, and this can introduce lots of problems as this a very tedious job. With a program like Descartes, it enables me to navigate these procedures with ease and efficiency. ### 12. effective robust OTI software, requires significant set-up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Software automates Denied Party Screening and enables operations and accounting and collections to be linked providing visibility to payment for freight release. It enables a lot of customization and ad hoc reporting. Reports can be automated to run daily etc. and tracking is integrated and provides visibility to customers through online portal. Wildly customizable. Customer support is prompt. **What do you dislike about Descartes Forwarder Enterprise Suite?** The hardest part of the software is the initial set up. To get basic documents to generate such as a bill of lading or work order or invoice etc. the templates need customization. also many of the tools are a bit unintuitive. I think they are just 1 generation away from a really slick UI that will make life easier for users. In its current state there are great tools but it feels more like database management than us user centric interface. There are some canned reports but the formating as PDF or Excel isn't always usable for further number crunching due to formatting. We have had to make our own custom reports which fortunately one can do. It lacks tracking based automations. We are looking forward to their implementation of tracking based data automation such as vessel sailing and arrival dates being populated from tracking data but this is still not yet possible. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Compliance and standardization are essential to efficiently manage a large volume of freight. The systems standard UI makes it easier to organize and manage a multitude of shipments in a systematic way. ### 13. Effortless Shipment Management, Minor Lag Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Sam R. **Reviewed Date:** December 04, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I really like the Descartes Forwarder Enterprise Suite for its ease of use, making it quite valuable to me. It effectively helps me manage shipments by showing when documents need to be submitted and keeps me aware of important deadlines like document cut-off and port cut-off. This functionality is crucial for me as it ensures that my shipments do not roll onto a new vessel. Additionally, the initial setup was easy, which was a plus. **What do you dislike about Descartes Forwarder Enterprise Suite?** Sometimes, the system is slow and lags. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I use Descartes Forwarder Enterprise Suite for managing shipments. It lets me know about important deadlines like document cutoff and port cutoff. This helps ensure my shipments don't roll onto a new vessel. I appreciate its ease of use, especially in showing when documents need to be submitted. ### 14. Organized Shipping, Needs Better Vehicle Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** I find that Descartes Forwarder Enterprise Suite keeps things organized and moving forward a lot easier than paper does. It's the best for organizing shipments and helps my team see things clearly. **What do you dislike about Descartes Forwarder Enterprise Suite?** Vehicles are a sore spot for this specific tech. The VIN# search and autopopulating the vehicle's year, make, model, etc., from the VIN# could be improved. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes Forwarder Enterprise Suite keeps things organized and moving forward more easily than paper, organizing shipments clearly for the team. ### 15. Very User-Friendly System **Rating:** 5.0/5.0 stars **Reviewed by:** Angie J. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** Descartes is a very user-friendly system. Very easy to learn. Customer support is very fast to respond. **What do you dislike about Descartes Forwarder Enterprise Suite?** sometimes the change password that comes up every 6 months or so can make me lose a little time in the morning if I cannot update the password. It will tell me to contact Descartes, but it is fixed very early once they come in. I get to work very early. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes is great for various reports. ### 16. Straightforward and User-Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** The platform is very straightforward and user friendly. Menus are not cluttered and are easy to navigate. **What do you dislike about Descartes Forwarder Enterprise Suite?** Occasionally the software will become unresponsive and I must contact the Support Desk to terminate my session in order to log back in. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** The current version of the software has streamlined our booking and documentation processes without needing extra functions that we previously needed. The dashboard is a clear tool that puts everything in one place and helps keep me from missing important dates and details. ### 17. Highly Customizable Setups and Documents, Support for improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** The possibility to personalize some of the set ups and documents. **What do you dislike about Descartes Forwarder Enterprise Suite?** The accounting and finance tasks, secially related to files. And the lack of automation between quotes and files. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes has been very proactive in some demands we had and has supported us to organize better some of the views to improve our efficiency. ### 18. Needs Dark Mode Option for a Better Experience **Rating:** 2.5/5.0 stars **Reviewed by:** MATT C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I use daily for and have for a number of years, Over all a great experience. Customer service has been great and also a great turn around time. **What do you dislike about Descartes Forwarder Enterprise Suite?** I would like an option to have different background for eyes like a black back ground option. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** We use is to handle all of our data and transmit to customs and ship lines. Edi is very convenient. ### 19. User-Friendly One View That’s Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** melissa w. | account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** One view is very user friendly. you're able to navigate with ease. **What do you dislike about Descartes Forwarder Enterprise Suite?** When there are updates done it always causes and issue with certain options that are available for use **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Allowing our data to all be in one place for easy retreival ### 20. Not the looks but the right functionality :) **Rating:** 4.0/5.0 stars **Reviewed by:** Martin K. | Global Rate and Tender Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** - The functionality of the System - The reliability to do what is expected - The flexibility to adapt it to our needs **What do you dislike about Descartes Forwarder Enterprise Suite?** - The User interface is not the sexiest - Lack of sexy features to sell internally - easier integration of Rate data would be cool (using Code - not yet feasible due to custom fields ...) - cheaper Reporting and visibility functionality would be appreciated (having the data is nice, viewing and reporting it in a proper format would be beneficial **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** We just have GPM as a standalone module and use it as the central Rate Repository ### 21. Easy Setup and Functionality, But Profit Reporting Varies by Location **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** I like the easy functionality and set up. **What do you dislike about Descartes Forwarder Enterprise Suite?** The inconsistencies in profit on each file in different locations. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** It solves the issue of tracking customs duty charges on a file level basis. ### 22. All-in-One Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen E. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** all information and data is easily located within Descartes Forwarder Enterprise Suite. Customer support is very helpful and responds to issues in very timely manner. **What do you dislike about Descartes Forwarder Enterprise Suite?** Frequent delays at times with EDI transmission and or delays with emailing from Descartes. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** all information and data is easily located within Descartes Forwarder Enterprise Suite. ### 23. Very Easy to Use and Helpful for Customer Communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Descartes Forwarder Enterprise Suite?** Very easy to use. Very helpful to address customers . **What do you dislike about Descartes Forwarder Enterprise Suite?** The only negative thing I can say is that some times the system is down. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Ease of getting quotes to customers. ### 24. Great Integration, But Extra Fees for New Features **Rating:** 5.0/5.0 stars **Reviewed by:** Patti M. | Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I like how each module works with each other. **What do you dislike about Descartes Forwarder Enterprise Suite?** I dislike that as advances in technology happen, Descartes adds modules that need purchased with monthly fees instead of integrating them into the current software. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** It solves the problem with training new staff/management to this field. It is very easy to navigate, train in, and follow up with. ### 25. All-in-One Solution Enhances Shipment Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Kristi P. **Reviewed Date:** December 16, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I like that Descartes Forwarder Enterprise Suite is an all-in-one ecosystem. **What do you dislike about Descartes Forwarder Enterprise Suite?** It seems geared more towards US imports. Any educational teams meetings seem to focus on import updates. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I use Descartes Forwarder Enterprise Suite for shipment processing, documentation, customs compliance, and visibility. It reduces manual data entry and manages customs filing effectively. ### 26. Descartes opinion **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** Being able to EDI shipping instructions quickly. **What do you dislike about Descartes Forwarder Enterprise Suite?** It goes down often or glitches, when it updates, things change place on the screen making it more difficult. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I don't know how to answer this question. I don't know what problems they are solving currently. ### 27. Too Many Changes and Import Focus Limit Export Usability **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** ELECTRONIC SUBMISSION OF SHIPPING INSTRUCTIONS **What do you dislike about Descartes Forwarder Enterprise Suite?** TOO MANY CHANGES, SYSTEM SEEMS TO BE GEARD TO IMPORTS AND WE DO EXPORTS **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** FASTER TRANSMISSIONS ### 28. Efficient and Reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Finlay B. | Operational Excellence Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Ease of the main dashboard and filtering for shipments **What do you dislike about Descartes Forwarder Enterprise Suite?** Better and simpler reporting for business metrics **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Oneview allows us to schedule reports that our customers frequently request from our agents. The feature allows us to automate the reporting function and allow our agents to focus on the clients other needs. ### 29. Overwhelming at first but very configurable **Rating:** 4.5/5.0 stars **Reviewed by:** Richard B. | Trade Manager - Ocean Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** being able to adjust columns of charges so it suits my needs and download large amounts of rates easily. **What do you dislike about Descartes Forwarder Enterprise Suite?** The amount of duplicate rates on some of the carriers get a bit out of hand. Also when there is a rate thats submitted by CoDE if theres an error in the rate it creates havoc. A better process for fixing errors would be extrememly helpful. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** When completing RFQ's this allows me to upload a list of lanes that I want rates from. makes the process a bit quicker ### 30. easy access to all shipments **Rating:** 5.0/5.0 stars **Reviewed by:** Megan P. | import/ exporter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** one view has it all and it's so convenient **What do you dislike about Descartes Forwarder Enterprise Suite?** nothing it's all very helpful and i don't think anything is disliked **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** they had added all the features that we were unaware that we could have ### 31. Effortless Query Setup Makes Workflow a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** How you can set up a query to look deeper into the stats **What do you dislike about Descartes Forwarder Enterprise Suite?** Canadian import and export info not available. Even US cargo that goes through Canada. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Getting more data and more features - helps us drill deeper into the stats ### 32. Everything went smoothly to the transition to Descartes Oneview. **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha J. | Entry processor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Everything is still easy to access and find when needed. The speed in the software is still good as well. if any issues came about it was taken care of by customer service quite quickly **What do you dislike about Descartes Forwarder Enterprise Suite?** Still nothing that I can think of at this moment. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** making things faster ### 33. Descartes client for many years **Rating:** 5.0/5.0 stars **Reviewed by:** PATTI M. | Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I like that everything I need is at my fingertips. **What do you dislike about Descartes Forwarder Enterprise Suite?** I dislike that as advancements are offered there is such a large charge to add it. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** All of our shipments are in one spot, whether Import, Export, Air or Ocean. ### 34. An easy-to-operate system that serves our core needs **Rating:** 3.5/5.0 stars **Reviewed by:** Davis S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The Enterprise Suite is easy for individuals of all technical capability levels to use. It is very straight-forward, and has a lot of additional modules, tools, and service areas that you don't immediately see when using it. Typically, if there's an idea of something different to try, it likely already exists in Descartes. I use the reporting functionality a lot, and the custom scheduled reports is a feature that has been extremely useful. **What do you dislike about Descartes Forwarder Enterprise Suite?** Product support, specifically on the customer-facing and integrations side, seems like it could use some improvements. We are a small company with limited personnel resources, so we have to rely on our forwarder suite support for some of the more technical projects or tasks. The interface is outdated, which is typical of such a massive, widely used product like this that's been a major player for so long. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** It is our primary operating system where we house documents, create delivery orders and other shipment documentation, manage workflows, bill our customers, and run accounting reports. ### 35. Great malleable software, for a price **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** Software is very easy to use. Currently training my wife and she is liking it too. **What do you dislike about Descartes Forwarder Enterprise Suite?** Global back end tables are not maintained by Descartes (Sublocation codes and PGA tables, for example) There is no way to generate a paid invoice for customers that prepaid. This leads to lots of phone calls and duplicate payments. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Customs clearance with integrated accounting ### 36. Good Conference **Rating:** 3.5/5.0 stars **Reviewed by:** Tracy M. | VP Finance & Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The simplicity of use within the software. Compared to other products within our industry, most users find it the easiest to navigate. **What do you dislike about Descartes Forwarder Enterprise Suite?** Reporting has it's downsides and we often have to make use of outside sources to collect data needed. Loading of data within Oneview to get day started lags too long. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** More recent additions in past fews years of AES filing, some EDI capabilites, Consolidated Screening Lists to avoid using outside sources to get the tasks completed is extremely helpful. Whenever data can be captured all within the same system it is most beneficial to the company and it's employees. ### 37. Easy to complete the tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** I like the most the reports and the softaware we are using for billing purposes. **What do you dislike about Descartes Forwarder Enterprise Suite?** It takes time to customise what we need. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descarte can solve any problem but still takes time which time sensitive for us as well. ### 38. Best Canadian Customs System on the Market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** The Descartes/ITMR4 solution is quite robust and offers a lot of automation in reporting, billing, closing files etc. The support & Helpdesk availability are great and the staff are always there to assist when needed. **What do you dislike about Descartes Forwarder Enterprise Suite?** Some of the system capabilities are limited to all or nothing set up. The Ideas Portal often doesn't amount to a result in ITMR4. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** The ITMR4 solution helps our business run more efficiently and saves a lot of manual work for our employees. ### 39. It's the easiest freight forwarding system i have worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Megan A. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The BOL screen is laid out like it will be on the printed BOL so you can see if you miss something. Customer support is always right on top of any issues. It's very user friendly for everyday use. **What do you dislike about Descartes Forwarder Enterprise Suite?** I don't like in Import where the year/make/model/vin wont appear on the 7501 unless you add it as a note. Also there are some reports I would like to be able to run daiy/weekly with out having to bug accounting. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** the day to day activities of freight forwarding and customs clearance. It's what we do every day. ### 40. Great system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The program is easy to use, fast responding and customer support always do the best to halp you solve any situation you may have. I use it as an everyday tool and works properly. **What do you dislike about Descartes Forwarder Enterprise Suite?** Program freezes some times and makes work flow slow. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Documentation. ### 41. Forwarder logic review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** Full suite of services for Freight forwarding, from quoting to invoicing. **What do you dislike about Descartes Forwarder Enterprise Suite?** I rarely used to prepare quotes but OPS staff had no complaints **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** We had to close the company and discontinue freight forwarding services ### 42. it's a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Descartes Forwarder Enterprise Suite?** sort data is helpful, it save time for us **What do you dislike about Descartes Forwarder Enterprise Suite?** it is difficult to share because for now is good for me **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** help us sorting data is helpful ### 43. Easy to use, but not fully trained **Rating:** 2.5/5.0 stars **Reviewed by:** Stefanie O. | Import Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** I like how I can look up active files under the client profile ID search and/or by controller. **What do you dislike about Descartes Forwarder Enterprise Suite?** Not being fully trained on all the quick tips and tricks when it comes to correcting Port of Entry Discrepancy, or split pieces without reaching out to Descartes. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** i'm not fully aware of any problems at this time. ### 44. system easy to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** easy to processing AES and Bill of ladings **What do you dislike about Descartes Forwarder Enterprise Suite?** I only use for processing AES, bill of ladings and invocies **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** I'm not aware of problems ### 45. GPM - a great forwardes business suite for rates, quotes and Allocations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Nice people, global support, implementation through interfaces and therefore easy to integrate and vast opportunities of usage (at least for GPM). **What do you dislike about Descartes Forwarder Enterprise Suite?** Complexity and dependiencies in GPM sometimes lead to long and deeper analysis from tech teams to rule out bugs and find out system logic. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** GPM is just one platform holding all the rates and quotes and no one needs to send around XLS sheets anymore. Also invoices can be checed and through the interfaces that are possible a lot of automation can take place (e.g. for accruals in the TMS). Also the option of Allocation Mgmnt meaning capacity planning and gives a good opportunity to get hold of the current forwardes business situation. ### 46. This platform is easy to use. and if i need help the customer service team is always willing to help **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary M. | Import Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** I think the very straigt forwardness of the platform really helps to guide you through it. **What do you dislike about Descartes Forwarder Enterprise Suite?** I think sometimes when you have to restart a CHB file after only getting 1 rejection sometimes is a little irritating. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** The customer service team is always very quick at replying and alwasy willing to help whenever we need and is VERY knowledgable. ### 47. Good functionality but the design is not good or friendly for users **Rating:** 3.5/5.0 stars **Reviewed by:** Thong T. | Business Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Descartes offers multiple service which are mostly useful, able to integrate with other system. Especially with the consultancy, it allows user customize as they want. **What do you dislike about Descartes Forwarder Enterprise Suite?** GPM system does not have a user-friendly layout. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Descartes provide a RMS which helps us integrate with other system using for quotation and operating ### 48. THE BEST PRODUCTS **Rating:** 5.0/5.0 stars **Reviewed by:** MARY W. | Accounts receivable / before handle air export and ocean export very easy to use., Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** Yes, easy to use and all the I.T person always help the problem right away **What do you dislike about Descartes Forwarder Enterprise Suite?** I have been used over 20 years, everything is easy to search.. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** If there are any issues or questions, they always resolved easily and timly. ### 49. It's the easiest platform I have worked on. **Rating:** 4.0/5.0 stars **Reviewed by:** Megan A. | Export Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** I like how simple it is to navigate. Having used cargowise for a few years Descartes was a breeze to learn and manage. **What do you dislike about Descartes Forwarder Enterprise Suite?** I don't like how it freeze or kick me out of file. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** At this current time I don't have a problem with Descartes. ### 50. Robust, user-friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Descartes Forwarder Enterprise Suite?** The platform's intuitive nature and ease of use. **What do you dislike about Descartes Forwarder Enterprise Suite?** There are a few management level reports that it can't run. **What problems is Descartes Forwarder Enterprise Suite solving and how is that benefiting you?** Shipment management and status notifications to clients. Also allows us to proccess both operations and accounting functions within the same program. - [View Descartes Forwarder Enterprise Suite pricing details and edition comparison](https://www.g2.com/products/descartes-forwarder-enterprise-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+04%3A15%3A18+-0500&secure%5Bsession_id%5D=6e2598b3-cadf-47bc-a31a-77cedf0f4200&secure%5Btoken%5D=2f63fc9378152ae081750d320e44a40461dae8dfdeed53cd0b9b15e963d338d3&format=llm_user) ## Descartes Forwarder Enterprise Suite Integrations - [ACE](https://www.g2.com/products/psc-software-ace/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Descartes Forwarder Enterprise Suite Features **Carrier Management** - Carrier Information - Evaluation - Performance **Freight Modes** - Definitions - Pricing - Selection **Customer Management** - Customer Portal - Quotes - Documents ## Top Descartes Forwarder Enterprise Suite Alternatives - [Truckstop Load Board](https://www.g2.com/products/truckstop-load-board/reviews) - 4.0/5.0 (407 reviews) - [Magaya Supply Chain](https://www.g2.com/products/magaya-supply-chain/reviews) - 4.4/5.0 (288 reviews) - [GoComet](https://www.g2.com/products/gocomet/reviews) - 4.9/5.0 (238 reviews)