I use Descartes MacroPoint to track and trace trucks for our deliveries, which connects our stores with real-time delivery updates and helps us protect against unproductive time at the store. I like the exceptional customer service combined with reporting capabilities to support performance. The enhancements of the AI agents and the overall support are also beneficial. The availability of the agents supports the carrier and store network effectively, especially with real-time visibility and tracking. I found the setup very intuitive and it integrates well with our TMS. Review collected by and hosted on G2.com.

N/a Review collected by and hosted on G2.com.

It is really helpful to track and trace your loads to guarantee customer satisfaction and a great service level. It is a primary tool to prevent fraud, and its new interface design is very friendly and easy to use and understand. Review collected by and hosted on G2.com.

I would like it to show the truck location more frequently, like every 5 minutes or even in real time. Review collected by and hosted on G2.com.

The mass adoption from drivers - aka industry reach. Review collected by and hosted on G2.com.

No mechanism for drop trailers when a day driver drops and a OTR picks up. Review collected by and hosted on G2.com.

It's very user friendly and simple, but gives you all the information you need at the same time. Super easy to use, intuitive, and consistent user experience. Review collected by and hosted on G2.com.

Can't think of anything that I dislike about MacroPoint Review collected by and hosted on G2.com.

I like that I can set the emails I need updates to be sent to, which really helps in keeping track of shipments. The initial setup of Descartes MacroPoint was as easy as pie. Review collected by and hosted on G2.com.

I think a more graphic GPS would really improve the experience. Review collected by and hosted on G2.com.

Personally I enjoy the UI and the overall feel of MacroPoint. It is clean, simple, and easy to use while providing all the needed details to track a load. When I have issues, our sales rep Samantha Smith responds rapidly and if she isn't able to help, the service desk is wicked fast. Review collected by and hosted on G2.com.

Currently struggling with ELD connectivity issues. But we are working on finding a solution to it. Review collected by and hosted on G2.com.

The are automated tracking and carrier capacity. Review collected by and hosted on G2.com.

Dependent on the driver for tracking and not freight. Review collected by and hosted on G2.com.

I really appreciate the color coding and the flexibility to run specific reports so we can view the information we need. Our support rep, Annie, has been beyond helpful, providing our team with training and clear guidance so we can use Macropoint to the best of our ability. Review collected by and hosted on G2.com.

I dislike that it doesn’t integrate with our system, Revenova/Salesforce, but that’s more of an issue on our side, not Descartes. Review collected by and hosted on G2.com.

Macropoint has been a pivotal part of our operation since 2015. We’ve come to depend on the reliability, service, and overall partnership we’ve received. The dashboard is easy to use, packed with information, and it delivers quick, helpful insights into potential issues. Review collected by and hosted on G2.com.

That which we cannot control- the fact that drivers can stop or refuse tracking at any time. Review collected by and hosted on G2.com.

I like the options and being able to make it track like I need depending on the load. Review collected by and hosted on G2.com.

Sometimes it can be a little slow to load the tracking information Review collected by and hosted on G2.com.