Kristi P.
KP
Kristi P.
"All-in-One Solution Enhances Shipment Processing"
4/5
What do you like best about Descartes Forwarder Enterprise Suite?

I like that Descartes Forwarder Enterprise Suite is an all-in-one ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

It seems geared more towards US imports. Any educational teams meetings seem to focus on import updates. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Descartes opinion"
1.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

Being able to EDI shipping instructions quickly. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

It goes down often or glitches, when it updates, things change place on the screen making it more difficult. Review collected by and hosted on G2.com.

Verified User in Package/Freight Delivery
UP
Verified User in Package/Freight Delivery
Small-Business (50 or fewer emp.)
"Too Many Changes and Import Focus Limit Export Usability"
2.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

ELECTRONIC SUBMISSION OF SHIPPING INSTRUCTIONS Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

TOO MANY CHANGES, SYSTEM SEEMS TO BE GEARD TO IMPORTS AND WE DO EXPORTS Review collected by and hosted on G2.com.

Finlay B.
FB
Finlay B.
Operational Excellence Analyst
Mid-Market (51-1000 emp.)
"Efficient and Reliable"
3/5
What do you like best about Descartes Forwarder Enterprise Suite?

Ease of the main dashboard and filtering for shipments Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

Better and simpler reporting for business metrics Review collected by and hosted on G2.com.

RB
Richard B.
Trade Manager - Ocean Services
Enterprise (> 1000 emp.)
"Overwhelming at first but very configurable"
4.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

being able to adjust columns of charges so it suits my needs and download large amounts of rates easily. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

The amount of duplicate rates on some of the carriers get a bit out of hand. Also when there is a rate thats submitted by CoDE if theres an error in the rate it creates havoc. A better process for fixing errors would be extrememly helpful. Review collected by and hosted on G2.com.

Megan P.
MP
Megan P.
import/ exporter
Small-Business (50 or fewer emp.)
"easy access to all shipments"
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

one view has it all and it's so convenient Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

nothing it's all very helpful and i don't think anything is disliked Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Effortless Query Setup Makes Workflow a Breeze"
4.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

How you can set up a query to look deeper into the stats Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

Canadian import and export info not available. Even US cargo that goes through Canada. Review collected by and hosted on G2.com.

SJ
Samantha J.
Entry processor
Small-Business (50 or fewer emp.)
"Everything went smoothly to the transition to Descartes Oneview."
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

Everything is still easy to access and find when needed. The speed in the software is still good as well. if any issues came about it was taken care of by customer service quite quickly Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

Still nothing that I can think of at this moment. Review collected by and hosted on G2.com.

PM
PATTI M.
Compliance Manager
Small-Business (50 or fewer emp.)
"Descartes client for many years"
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

I like that everything I need is at my fingertips. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

I dislike that as advancements are offered there is such a large charge to add it. Review collected by and hosted on G2.com.

Davis S.
DS
Davis S.
Director
Small-Business (50 or fewer emp.)
"An easy-to-operate system that serves our core needs"
3.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

The Enterprise Suite is easy for individuals of all technical capability levels to use. It is very straight-forward, and has a lot of additional modules, tools, and service areas that you don't immediately see when using it. Typically, if there's an idea of something different to try, it likely already exists in Descartes. I use the reporting functionality a lot, and the custom scheduled reports is a feature that has been extremely useful. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

Product support, specifically on the customer-facing and integrations side, seems like it could use some improvements. We are a small company with limited personnel resources, so we have to rely on our forwarder suite support for some of the more technical projects or tasks.

The interface is outdated, which is typical of such a massive, widely used product like this that's been a major player for so long. Review collected by and hosted on G2.com.