Angie J.
AJ
Angie J.
Account Manager
Mid-Market (51-1000 emp.)
"Very User-Friendly System"
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

Descartes is a very user-friendly system. Very easy to learn. Customer support is very fast to respond. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

sometimes the change password that comes up every 6 months or so can make me lose a little time in the morning if I cannot update the password. It will tell me to contact Descartes, but it is fixed very early once they come in. I get to work very early. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Highly Customizable Setups and Documents, Support for improvements"
4.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

The possibility to personalize some of the set ups and documents. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

The accounting and finance tasks, secially related to files. And the lack of automation between quotes and files. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Simple, Effective UI, Decent Performance, Amazing Customer Service"
4/5
What do you like best about Descartes Forwarder Enterprise Suite?

Simple and effective UI, decent performance, and amazing customer serivce. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

Issues when doing consolidated air way bills, editing the HAWB will change the chargeable weight on the MAWB. Review collected by and hosted on G2.com.

MC
MATT C.
Account Manager
Small-Business (50 or fewer emp.)
"Needs Dark Mode Option for a Better Experience"
2.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

I use daily for and have for a number of years, Over all a great experience.

Customer service has been great and also a great turn around time. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

I would like an option to have different background for eyes like a black back ground option. Review collected by and hosted on G2.com.

melissa w.
MW
melissa w.
account manager
Small-Business (50 or fewer emp.)
"User-Friendly One View That’s Easy to Navigate"
4/5
What do you like best about Descartes Forwarder Enterprise Suite?

One view is very user friendly. you're able to navigate with ease. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

When there are updates done it always causes and issue with certain options that are available for use Review collected by and hosted on G2.com.

MK
Martin K.
Global Rate and Tender Manager
Enterprise (> 1000 emp.)
"Not the looks but the right functionality :)"
4/5
What do you like best about Descartes Forwarder Enterprise Suite?

- The functionality of the System

- The reliability to do what is expected

- The flexibility to adapt it to our needs Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

- The User interface is not the sexiest

- Lack of sexy features to sell internally

- easier integration of Rate data would be cool (using Code - not yet feasible due to custom fields ...)

- cheaper Reporting and visibility functionality would be appreciated (having the data is nice, viewing and reporting it in a proper format would be beneficial Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Easy Setup and Functionality, But Profit Reporting Varies by Location"
3.5/5
What do you like best about Descartes Forwarder Enterprise Suite?

I like the easy functionality and set up. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

The inconsistencies in profit on each file in different locations. Review collected by and hosted on G2.com.

Stephen E.
SE
Stephen E.
Account Manager
Small-Business (50 or fewer emp.)
"All-in-One Solution with Outstanding Support"
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

all information and data is easily located within Descartes Forwarder Enterprise Suite. Customer support is very helpful and responds to issues in very timely manner. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

Frequent delays at times with EDI transmission and or delays with emailing from Descartes. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Very Easy to Use and Helpful for Customer Communication."
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

Very easy to use. Very helpful to address customers . Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

The only negative thing I can say is that some times the system is down. Review collected by and hosted on G2.com.

Patti M.
PM
Patti M.
Compliance Manager
Small-Business (50 or fewer emp.)
"Great Integration, But Extra Fees for New Features"
5/5
What do you like best about Descartes Forwarder Enterprise Suite?

I like how each module works with each other. Review collected by and hosted on G2.com.

What do you dislike about Descartes Forwarder Enterprise Suite?

I dislike that as advances in technology happen, Descartes adds modules that need purchased with monthly fees instead of integrating them into the current software. Review collected by and hosted on G2.com.