Very user friendly for accounting and tracking shipment profit. Review collected by and hosted on G2.com.

Accounts Receivable invoices ALL show in the AR Invoice screen. Should be an option to show OPEN INVOICES only, like AP. Review collected by and hosted on G2.com.

What I like best about the Descartes Forwarder Enterprise Suite is its ability to centralize operations across the entire forwarding process. The platform helps improve visibility, streamline shipment management, and reduce manual work by integrating documentation, accounting, customs, and customer communication into one system.

I also appreciate the flexibility and scalability of the software, especially for managing international freight operations where accuracy, compliance, and real-time information are critical. The automation tools and reporting features help improve efficiency while allowing teams to provide better customer service. Review collected by and hosted on G2.com.

One challenge with Descartes Forwarder Enterprise Suite is that the system can have a learning curve for new users due to the number of features and modules available. Some processes could also be more intuitive and streamlined from a user experience standpoint. However, once teams become familiar with the platform, it becomes a powerful operational tool.The system can feel outdated or not very user-friendly compared to newer cloud platforms. Training new employees takes time because the software has a steep learning curve. Review collected by and hosted on G2.com.

I'm in domestic so it's not really very helpful. We have many redundant processes and can't even pull accurate data. Review collected by and hosted on G2.com.

How it's domestic side is neglected and we can't produce a rate/quote sheet. We instead create an external excel sheet to send out. Then we have to save each email with pertinent information and upload it to the truvis. After that we have to put billing in which we've already done, just on the external excel sheet. Review collected by and hosted on G2.com.

ease of use, customer service and compliance expertise Review collected by and hosted on G2.com.

Takes too long to answer accessibility or problem tickets Review collected by and hosted on G2.com.

The upsides of using Descartes Forwarding Enterprise suite helps to manage shipments from booking through delivery while integrating documentation, accounting and customer communication into one system. Review collected by and hosted on G2.com.

I like that it's reliable, dependable and does the job well. Review collected by and hosted on G2.com.

What I like about the system is that it’s user-friendly while still being effective. Review collected by and hosted on G2.com.

What I least like about the system is that you are required to still submit country of smelt for either aluminum or steel even though the item does not contain that information. Review collected by and hosted on G2.com.

Very user-friendly and easy to use once I’m familiar with the suite. Review collected by and hosted on G2.com.

I feel like, at times, I end up doing duplicate work. It could be updated to allow for a more streamlined workflow. Review collected by and hosted on G2.com.

Handles quotes → bookings → shipments → documentation → billing → collections in one system.

Eliminates the need to jump between separate systems (like separate TMS, accounting, and customs modules). Review collected by and hosted on G2.com.

Outdated User Interface (UI) & Workflow Complexity

The interface can feel old-fashioned and cluttered, especially compared to newer cloud-native TMS/ERP platforms.

Many screens are field-heavy with long data-entry forms and too many clicks to complete routine tasks. Review collected by and hosted on G2.com.

Easy to use and manage. performs well based on the pricing. great support staff Review collected by and hosted on G2.com.

at time will be slow down or certain feature not being available Review collected by and hosted on G2.com.

What I like best about Descartes Forwarder Enterprise Suite is how it brings so many parts of our workflow into one system. We handle air, ocean, and intermodal shipments, and DFES really helps us stay on top of customs compliance for cross-border moves. It also streamlines our billing and accounting — we can generate invoices directly for clients, service providers, and carriers without juggling multiple systems. On the operations side, I find it especially useful for quoting, rating, booking, and tracking shipments. Having reliable ETA/ETD updates is a huge advantage since accurate tracking is critical in our industry (and a good selling point to prospects!) Review collected by and hosted on G2.com.

Honestly, there isn’t much I dislike about Descartes Forwarder Enterprise Suite. I always suspect new systems are going to be complex at first glance, but I quickly realized how intuitive it is once you start working with it. Even areas like customizing document templates turned out to be straightforward, and the more I used the system, the more I appreciated how well it’s designed to support daily operations. Review collected by and hosted on G2.com.