The EIS system makes it easier to keep all my needs in one platform, which simplifies my daily work. The dashboard is very intuitive, and the integrations with the tracking website, along with the platform’s fast and efficient performance, are a big plus.

Support could be better. It sometimes takes several days to get a proper answer, but in the end they do solve my problem.

Overall, I definitely feel our company saves money by having just one platform instead of needing three or four to keep track of everything.

When it comes to Artificial intelligence, I’d love to see more webinars on how we can use it, because I haven't seen any tools on EIS where I can use it and it will be a good tool for my work. Review collected by and hosted on G2.com.

The response time when there is an error on EIS is a real issue. There also seems to be a lack of cooperation from the IT team: when major problems come up, our emails often get ignored, or we’re told it’s not Descartes’ fault because it’s closed code. I would really like to see better integration of EIS with different apps.

It is too old, the AI is a tool that can start making our process easier Review collected by and hosted on G2.com.

I really appreciate the fast updates and quick response times, along with the even faster resolutions to any issues I’ve brought up. I also like the OneView dashboard. Review collected by and hosted on G2.com.

In this industry, it’s honestly hard to say. Once you adopt a system, you tend to stick with it for the long haul. If I had to point to something I don’t like, it would be the outdated look of the screens. Everything else we use as users is constantly being refreshed and improved, so when I log into this system, I sometimes feel like I’m stepping backward in time. That said, the functionality is all there, so I can live with the dated appearance. And who knows—maybe making it look prettier would actually slow things down for me as a user. Review collected by and hosted on G2.com.

I use Descartes Forwarder Enterprise Suite to manage all my shipments and look up customer information. I like that it's easy to deal with and user-friendly. When I type in the booking number, I can easily look up what has been done with the shipment and see the dates. I find it straightforward to get the information I need about shipments. Review collected by and hosted on G2.com.

The EDI process is a challenge. Sometimes the EDI doesn't feed over to the lines properly, which can be significant because if information isn't transferred correctly, we could get charged for corrections. We've had to figure out where to put the info so the lines see it, and it gets put on the BOL. Review collected by and hosted on G2.com.

I find Descartes Forwarder Enterprise Suite easy to navigate, which enhances my daily workflow in my freight forwarding company. The user-friendly interface facilitates seamless navigation, making complex tasks more manageable and efficient. Additionally, I use the feature that allows me to search for my booking numbers effortlessly, which is an essential part of my job. This specific functionality greatly simplifies the process, allowing me to perform my duties efficiently and effectively. Furthermore, the initial setup of Descartes Forwarder Enterprise Suite was straightforward and hassle-free as it was already installed when I joined the company, which indicates the ease of implementation for new team members. My positive experience is also reflected in my willingness to recommend the software, as I rated it a nine out of ten on the likelihood of recommending it to a friend or colleague. Review collected by and hosted on G2.com.

I experience occasional freezes with Descartes Forwarder Enterprise Suite, which require me to message the help desk. They have to log me out so I can log back in and resume my work, interrupting my workflow. This indicates that the software needs improved stability or performance to prevent these disruptions. Review collected by and hosted on G2.com.

The platform is very straightforward and user friendly. Menus are not cluttered and are easy to navigate. Review collected by and hosted on G2.com.

Occasionally the software will become unresponsive and I must contact the Support Desk to terminate my session in order to log back in. The Support Desk sometimes takes a bit of time to respond, which makes me have to stop my work and wait. Review collected by and hosted on G2.com.

The way that the dashboard is presented and how we can navegate through the shipments with clear view on the status Review collected by and hosted on G2.com.

Not being able to drag and drop off files wihtin the app. Uploading the documents into the system should be more customer friendly. Review collected by and hosted on G2.com.

I appreciate how Descartes Forwarder Enterprise Suite provides centralized control over shipments, finances, compliance, and customer data, making it easier to manage everything from a unified platform. I also like the real-time tracking capability across air, ocean, and road, alongside the exception alerts for delays, missed connections, and customs holds. Having a single dashboard for all active shipments is very convenient. The setup was pretty easy, which was a relief. Descartes also helps handle shipments execution and logistics workflows, adding an extra layer of efficiency to our operations. Review collected by and hosted on G2.com.

I find the system can be field heavy, with lots of data entry and clicks. The UI feels old-fashioned and not too modern. Review collected by and hosted on G2.com.

Descartes is an all-in-one solution for logistics and freight management, and it also supports accounting. Review collected by and hosted on G2.com.

It supports accounting functions, but I’d like it to be a bit more in-depth and/or offer integration with ERP software. Review collected by and hosted on G2.com.

Very user friendly for accounting and tracking shipment profit. Review collected by and hosted on G2.com.

Accounts Receivable invoices ALL show in the AR Invoice screen. Should be an option to show OPEN INVOICES only, like AP. Review collected by and hosted on G2.com.

What I like best about the Descartes Forwarder Enterprise Suite is its ability to centralize operations across the entire forwarding process. The platform helps improve visibility, streamline shipment management, and reduce manual work by integrating documentation, accounting, customs, and customer communication into one system.

I also appreciate the flexibility and scalability of the software, especially for managing international freight operations where accuracy, compliance, and real-time information are critical. The automation tools and reporting features help improve efficiency while allowing teams to provide better customer service. Review collected by and hosted on G2.com.

One challenge with Descartes Forwarder Enterprise Suite is that the system can have a learning curve for new users due to the number of features and modules available. Some processes could also be more intuitive and streamlined from a user experience standpoint. However, once teams become familiar with the platform, it becomes a powerful operational tool.The system can feel outdated or not very user-friendly compared to newer cloud platforms. Training new employees takes time because the software has a steep learning curve. Review collected by and hosted on G2.com.