The intuitive user Interface makes the system navigation easy for our end users which in turn makes rolling the system out to multiple sites/users very simple. The configurability to tailor the system for every level of user from Driver to Managing Director. Also the ability to configure for different operating centres with different goals and strategies. The service centre is always more than accommodating to any requests and turn around any issues in a timely manner, in fact this is one of the standout features of dealing with Descartes. For a business with over 1000 users running on the system daily with some quite complex integrations to other platforms and services, the whole operation is slick and offers huge benefits in time saving and fleet efficiency. The AHA portal is a great tool to bounce ideas off other users and get an understanding of the roadmap for development. Review collected by and hosted on G2.com.

I'd like another organisation level, currently only 2 are offered across the platform. Some more control over our own configuration to bring some of this in house would save time, money and increase adoption across our business. Review collected by and hosted on G2.com.

From sales and operational planning to execution, Descartes’ route & transportation management tools help plan and adjust routes dynamically — even when orders or conditions change last-minute. This has boosted delivery timeliness and allowed our promises to customers to be more dependable. Review collected by and hosted on G2.com.

One consistent feedback from users is that the initial configuration takes time and requires careful planning. This means upfront effort from cross-functional teams before real gains are realized. Review collected by and hosted on G2.com.

Being able to track drivers in real time is really helpful and makes it much easier to stay on top of where everyone is. Review collected by and hosted on G2.com.

They can take anywhere from a couple of weeks to a few months to resolve even a simple request. Review collected by and hosted on G2.com.

Easily accessible resources, with customization suitable for my business, support that promptly responds to needs. In addition to the ease of implementation with an end-to-end integrated system and a low rate of information loss. Review collected by and hosted on G2.com.

The need for the Telemetry service to be developed by the responsible supplier. The control of costs en route cannot be measured in the tool. Review collected by and hosted on G2.com.

The constant software updates contribute to the improvement of system usability. Review collected by and hosted on G2.com.

I missed an option for controlling the drivers' unloading costs, as well as noticing the absence of a specific feature to monitor and track No Show cases in clients who were already scheduled. Review collected by and hosted on G2.com.

Ease of Use, Customer Support, Ease of Integration Review collected by and hosted on G2.com.

Number of Features, Frequency of Use, Ease of Implementation Review collected by and hosted on G2.com.

All the intelligence behind the system and for being very configurable for each type of business need. Review collected by and hosted on G2.com.

The mobile app presents many problems with bugs on a daily basis. Review collected by and hosted on G2.com.

The system offers efficient navigation, allowing you to easily identify the truck's location, all the points it has already passed through, and the route taken on each journey. Additionally, it is also possible to view the initial checklists. Review collected by and hosted on G2.com.

Descartes provides relevant tools for route management and telemetry, but there are still areas to be improved, especially regarding speed, report flexibility, and user experience in the mobile app. Review collected by and hosted on G2.com.

It is inspiring to see how much the online system has provided control and efficiency to operations. The intelligence applied to routing brings impressive clarity — it reduces costs, improves performance, and allows for more assertive decisions in real time. Review collected by and hosted on G2.com.

The product really has nothing to discredit the tool. Review collected by and hosted on G2.com.

The UI is simple and straightforward. It’s easy to navigate, even for new users. Review collected by and hosted on G2.com.

The upload response rate could be better. There can be some lag, and templates sometimes end up misaligned. Review collected by and hosted on G2.com.