I really find Descartes Customs & Compliance Suite essential for our sanction screening process. I highly value the detailed screening reports and the user-friendly view adjustments, allowing my team to filter out noise and focus on critical record reviews. I also appreciate the technical support team, which is consistently responsive, handling all account adjustments swiftly and efficiently. The initial setup was very easy and efficient. Review collected by and hosted on G2.com.

We love everything about the Descartes Customs and Compliance Suite Review collected by and hosted on G2.com.

Enhanced Automation of Customs Declarations + Partner Integrations

New capability worth noting: the use of machine learning/document-capture to convert unstructured documents (e.g., PDFs of commercial invoices) into structured EDI/data for customs filing, plus support for newer entry types like U.S. Section 321 Type 86 low-value goods.

Why I like it:

The time saved by converting invoice/document data automatically is a major win — less manual typing, fewer errors.

The support for Type 86 (US low-value goods) shows responsiveness to new trade regimes and regulatory change.

It strengthens the end-to-end process: not just “file the entry” but preparing the data in a smarter way upstream of the filing. Review collected by and hosted on G2.com.

Tailorability for smaller firms / modularity for lower volumes

Although the suite is broad and powerful, one of your original points mentioned cost justification for smaller businesses or lower-volume trade operations.

User feedback supports this: full feature-set may be overkill or unnecessarily complex for smaller firms.

Improvement idea: Offer “lite” versions or volume-tiered modules aimed at small/mid-sized companies to reduce cost and complexity. Review collected by and hosted on G2.com.

I find Descartes Customs & Compliance Suite easy to use, primarily because of its interface. Review collected by and hosted on G2.com.

I experience delays in updating with Descartes Customs & Compliance Suite, and sometimes new implementations do not work. Review collected by and hosted on G2.com.

In my experience, in addition to making transmissions easy, it is a great help in identifying when a detail is entered incorrectly because it indicates how it should be changed or that it does not match. Also one of the great advantages and that is very useful is to know when the shipment shows that it is on hold and the type of hold as well as its details, this serves both to communicate to the customer and to have a better management of the shipment. On the other hand, a service that makes me feel completely satisfied is the customer service, when I have had questions or problems, they can take a while to answer, but the attention is detailed and fast compared to others. Review collected by and hosted on G2.com.

An opportunity to improve, from my perspective, would be the response time when requesting help via email to the customer service. However, I can say that so far it is a great tool to streamline our processes and transmissions Review collected by and hosted on G2.com.

The tolls customazation and excel integration Review collected by and hosted on G2.com.

One of the main drawbacks of Descartes Customs & Compliance Suite is its performance. The system can be slow at times, especially when processing large amounts of data or loading reports, which affects productivity and makes time-sensitive customs operations less efficient. Review collected by and hosted on G2.com.

Descartes is straightforward to navigate, making it user-friendly. If you're ever uncertain about how to use the site, there are numerous helpful videos available on a wide range of topics. The customer service team is also excellent—they respond quickly and are dedicated to resolving any issues or answering questions as promptly as possible. Review collected by and hosted on G2.com.

With the introduction of the new tariffs, many are now layered based on the country, and our team has observed that some of the necessary tariffs for import are not appearing as they should. This results in additional work for us, as we have to double-check to make sure no tariffs are overlooked. Review collected by and hosted on G2.com.

I like that is web-based and easy to use Review collected by and hosted on G2.com.

There are a lot of options that are not available like other ABI programs Review collected by and hosted on G2.com.

The new function includes the new look and feel that make it easier to navigate. The tariff updates are easier with the updated validation regulation rules that is in real-time. Review collected by and hosted on G2.com.

Support team takes longer time to response and need to be improved to help fix the problems in the timely manner. Review collected by and hosted on G2.com.

The support team replies fast. And they do help to solve my issue not just auto-reply msg. Review collected by and hosted on G2.com.

the system seems unstable. we are facing system slow or down almost everyday. Review collected by and hosted on G2.com.

I like that Descartes Customs & Compliance Suite has done a good job keeping up with the trade remedy situation. I appreciate the integrated CSMS updates, document archive, and the statement processing interface. Review collected by and hosted on G2.com.

I find it challenging to handle invoices with several (more than 10) part numbers. The system lacks a REST API for third-party integrations, as far as I know, which would really help in uploading lines efficiently instead of manually entering them. The initial setup was rocky, and the onboarding process took quite a bit of time. The lack of convenient, searchable documentation made it necessary to watch videos and query customer service. Review collected by and hosted on G2.com.