# Best Enterprise Incident Management Software ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 134 ### Category Stats (Aug 2026) - **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,500+ Authentic Reviews - 134+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Incident Management Software ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=139215&focus%5B%5D=2864&focus%5B%5D=17254&focus%5B%5D=27129&focus%5B%5D=164922) Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, New Relic, Freshservice, PagerDuty, xMatters, and Rootly. Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=new-relic&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=xmatters&focus%5B%5D=rootly&segment=enterprise) **Sponsored** ### Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-07T15%3A07%3A35Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Fderdack-enterprise-alert%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fincident-management%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=4501ea245353dd32ba1ff1aca79c5c5bf12a8233084c17197651522810eb7c97&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url) ### [ServiceNow IT Service Management](https://www.g2.com/de/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management (ITSM) ist eine cloudbasierte IT-Service-Management-Lösung, die auf der ServiceNow AI-Plattform aufgebaut ist und IT-Organisationen dabei hilft, den gesamten Lebenszyklus der IT-Servicebereitstellung zu verwalten, von der Erkennung von Vorfällen bis zur Lösung, von Serviceanfragen bis zum Änderungsmanagement, auf einer einzigen Plattform mit einem einheitlichen Datenmodell. ServiceNow ITSM wird von IT-Teams in verschiedenen Branchen eingesetzt, darunter Finanzdienstleistungen, Gesundheitswesen, Technologie, Fertigung und Regierung. Es ist für Organisationen konzipiert, die große Mengen an IT-Serviceanfragen, Vorfällen und Änderungen verwalten müssen, während sie den manuellen Aufwand reduzieren und die Reaktionszeiten verbessern. Typische Benutzer sind Service-Desk-Agenten, Vorfallmanager, Änderungsmanager, Problemmanager, IT-Betriebsleiter und Plattformadministratoren. Kernfunktionen umfassen: 1) Vorfallmanagement: Automatische Klassifizierung, Priorisierung, Weiterleitung und Lösung von Vorfällen mithilfe von KI. KI-Agenten können Routineprobleme von Anfang bis Ende ohne menschliches Eingreifen bearbeiten, von Passwortzurücksetzungen bis zu allgemeinen Zugriffsanfragen, während komplexe Fälle mit vollständigem Kontext an das richtige Team eskaliert werden. 2) Änderungsmanagement: Risikobewertung, Automatisierung von Genehmigungen und Verwaltung von Änderungsplänen mit CMDB-gestützter Auswirkungenanalyse. Standard- und risikoarme Änderungen können automatisiert werden, um Engpässe zu reduzieren, während risikoreiche Änderungen durch strukturierte Überprüfungs-Workflows gehen. 3) Problemmanagement: Identifizierung von Ursachen wiederkehrender Vorfälle und Erstellung von bekannten Fehlerprotokollen, um Wiederholungsprobleme zu verhindern. Problem-Workflows sind direkt mit Vorfalldaten verbunden, sodass Muster schneller erkannt werden und Lösungen den Service-Desk ohne manuelle Übergaben erreichen. 4) Erfüllung von Serviceanfragen: Bereitstellung eines Self-Service-Katalogs für Mitarbeiter, unterstützt durch KI-gestützte Suche und einen virtuellen Agenten, der häufige Anfragen lösen kann, ohne dass ein Ticket einen menschlichen Agenten erreicht. 5) Wissensmanagement: Erfassen, Organisieren und Bereitstellen von institutionellem Wissen, damit Agenten und Mitarbeiter schneller Antworten finden können. KI schlägt während der Vorfallbearbeitung und bei Self-Service-Interaktionen relevante Wissensartikel vor, wodurch sich wiederholende Arbeiten im gesamten Service-Desk reduziert werden. ServiceNow ITSM nutzt plattformnative KI und KI-Agenten, um Routine-IT-Arbeiten zu automatisieren, die traditionell manuellen Aufwand erforderten, wie Ticketklassifizierung, Zuweisung, Erstdiagnose und allgemeine Lösungen. Dies unterscheidet sich von aufgesetzten KI-Tools, da die KI auf demselben Datenmodell wie die Service-Management-Workflows arbeitet, was bedeutet, dass sie in Echtzeit Zugriff auf die CMDB, Vorfallhistorie, Änderungspläne und Wissensdatenbank hat, ohne dass separate Integrationen erforderlich sind. Das Produkt verbindet sich auch mit ServiceNow IT Operations Management (ITOM), wodurch Organisationen von reaktiver IT-Servicebereitstellung zu proaktiven und autonomen Serviceoperationen übergehen können. Wenn ITSM und ITOM auf derselben Plattform laufen, können in der Infrastruktur erkannte Betriebsvorfälle automatisch Vorfälle generieren und weiterleiten, Kontext zur Ursache anhängen und Lösungs-Workflows auslösen, wodurch letztendlich die Lücke zwischen dem Auftreten eines Problems und seiner Lösung verkleinert wird. ServiceNow ITSM stimmt mit ITIL-Praktiken überein und unterstützt Organisationen in verschiedenen Stadien der IT-Reife, unabhängig davon, ob sie von fragmentierten Punkt-Tools konsolidieren oder eine bestehende ServiceNow-Bereitstellung in KI-gesteuerte Automatisierung erweitern. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,821 #### How Do G2 Users Rate ServiceNow IT Service Management? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 9.1/10) - **Visualisierung des Lebenszyklus:** 8.7/10 (Category avg: 8.8/10) - **Konstante Überwachung:** 8.9/10 (Category avg: 9.0/10) - **Textgenerierung:** 8.3/10 (Category avg: 7.3/10) #### Who Is the Company Behind ServiceNow IT Service Management? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Berater, Software-Ingenieur - **Top Industries:** Informationstechnologie und Dienstleistungen, Krankenhaus & Gesundheitswesen - **Company Size:** 65% Large, 19% Medium #### What Do G2 Reviewers Say About ServiceNow IT Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** des ServiceNow IT Service Managements, das Service-Management-Aufgaben effizient rationalisiert. - Benutzer schätzen die **reiche Plattform** von ServiceNow für umfassendes ITSM-Aufgabenmanagement und Sichtbarkeit. - Benutzer schätzen die **optimierte Effizienz** des ServiceNow IT Service Managements, was die Servicebereitstellung und die Benutzerzufriedenheit verbessert. - Benutzer schätzen die **anpassbaren Funktionen** und **einfachen Integrationen** , die die Effizienz des IT-Service-Managements verbessern. - Benutzer schätzen die **starken Automatisierungsfähigkeiten** von ServiceNow, die IT-Operationen verbessern und die Gesamteffizienz steigern. ##### Cons - Benutzer finden die **Lernkurve steil** , da erhebliche Kenntnisse und Konfiguration erforderlich sind, um ServiceNow ITSM effektiv zu nutzen. - Benutzer finden ServiceNow ITSM **zu teuer** , insbesondere aufgrund der hohen Lizenz- und Implementierungskosten für erweiterte Funktionen. - Benutzer finden die **Komplexität** des ServiceNow IT Service Managements herausfordernd, insbesondere ohne dedizierte Expertise und angemessene Schulung. - Benutzer finden, dass die **begrenzten Anpassungsmöglichkeiten** in ServiceNow IT Service Management die optimale Funktionalität und Benutzerfreundlichkeit behindern können. - Benutzer finden **die Anpassung schwierig** im ServiceNow IT Service Management, was zu einer steilen Lernkurve und zusätzlichen Kosten beiträgt. #### What Are Recent G2 Reviews of ServiceNow IT Service Management? **["Zuverlässige IT-Organisation mit SLA-Verfolgung"](https://www.g2.com/de/survey_responses/servicenow-it-service-management-review-13127154)** **Rating:** 5.0/5.0 stars _— Vikas O._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-it-service-management-review-13127154) **["Mühelose Vorfallverwaltung mit Echtzeit-Updates"](https://www.g2.com/de/survey_responses/servicenow-it-service-management-review-13173823)** **Rating:** 5.0/5.0 stars _— Manket K._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-it-service-management-review-13173823) #### What Are G2 Users Discussing About ServiceNow IT Service Management? - [Wofür wird das IT-Service-Management von ServiceNow verwendet?](https://www.g2.com/de/discussions/what-is-servicenow-it-service-management-used-for) - 3 comments - [What is service management software?](https://www.g2.com/de/discussions/what-is-service-management-software) - [Welche Merkmale von ITIL werden von der ServiceNow-Plattform genutzt?](https://www.g2.com/de/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) - 1 comment - [Was sind die Merkmale des Servicemanagements?](https://www.g2.com/de/discussions/what-are-the-features-of-service-management) - 1 comment - [Wofür wird die ServiceNow-Software verwendet?](https://www.g2.com/de/discussions/what-is-servicenow-software-used-for) - 2 comments ### [NinjaOne](https://www.g2.com/de/products/ninjaone/reviews) NinjaOne ist die einheitliche IT-Operations-Plattform, die IT-Teams und Managed Service Providern hilft, jeden Endpunkt von einer einzigen cloud-nativen Konsole aus zu verwalten, zu sichern und zu unterstützen. Fast 40.000 Kunden in über 140 Ländern nutzen NinjaOne, um fragmentierte Punktlösungen durch eine Plattform zu ersetzen, die für Skalierung gebaut ist. Die Plattform vereint die Kernarbeit moderner IT-Operationen: Endpunktverwaltung, autonomes Patch-Management, Schwachstellenmanagement, Endpunkt- und SaaS-Backup, Fernzugriff und IT-Service-Desk. Teams überwachen und steuern Windows-, macOS-, Linux-, mobile und virtuelle Geräte an einem Ort, automatisieren Routinearbeiten mit richtlinienbasierter Automatisierung und menschenzentrierter KI und senken die Kosten und Risiken, die durch den Betrieb vieler getrennter Tools entstehen. NinjaOne bedient sowohl interne IT-Teams als auch MSPs, von schlanken IT-Abteilungen bis hin zu mittelständischen und großen Unternehmensorganisationen, die verteilte, standortübergreifende Umgebungen verwalten. Häufige Anwendungen umfassen die Konsolidierung von IT-Tools, die Automatisierung von Patches für Sicherheit und Compliance, die Verwaltung verteilter und hybrider Arbeitskräfte, die Verbesserung der Endpunktsichtbarkeit und die Stärkung der Backup- und Ransomware-Bereitschaft. NinjaOne hat seit mehr als fünf Jahren eine Kundenzufriedenheitsbewertung von 98 Prozent beibehalten, unterstützt durch kostenlose unbegrenzte Onboarding- und 24/7-Support in sieben Sprachen. Organisationen, die zu NinjaOne wechseln, berichten, dass sie vier oder mehr separate Tools durch die einzelne Plattform ersetzen. NinjaOne ist FedRAMP Moderate Authorized und SOC 2 Typ II und Typ III konform und unterstützt auditbereite Compliance-Nachweise über Rahmenwerke wie CMMC, ISO 27001 und HIPAA. Die Mission hinter der Plattform ist einfach: IT vereinheitlichen, um die Arbeit zu vereinfachen, IT-Teams bessere Werkzeuge zu geben und den Mitarbeitern ein großartiges Technologieerlebnis bei der Arbeit zu bieten. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,942 #### How Do G2 Users Rate NinjaOne? - **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.1/10) - **Visualisierung des Lebenszyklus:** 8.5/10 (Category avg: 8.8/10) - **Konstante Überwachung:** 9.3/10 (Category avg: 9.0/10) - **Textgenerierung:** 6.5/10 (Category avg: 7.3/10) #### Who Is the Company Behind NinjaOne? - **Verkäufer:** [NinjaOne](https://www.g2.com/de/sellers/ninjaone) - **Unternehmenswebsite:** www.ninjaone.com - **Gründungsjahr:** 2013 - **Hauptsitz:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT-Manager, Eigentümer - **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von NinjaOne, die das Asset-Management rationalisiert und wesentliche Aufgaben mühelos automatisiert. - Benutzer loben die **leistungsstarken Automatisierungs** fähigkeiten von NinjaOne, die die Effizienz steigern und die Geräteverwaltung vereinfachen. - Benutzer schätzen die **einfache Navigation und das Dashboard** von NinjaOne, die eine schnelle Geräteverwaltung und Überwachung erleichtern. - Benutzer loben NinjaOne für seine **automatisierten Updates und effizienten Benachrichtigungen** , die die Serververwaltung erheblich vereinfachen und Zeit sparen. - Benutzer schätzen den **ausgezeichneten Kundensupport** von NinjaOne und heben den schnellen Zugang zu kompetentem Personal und praktischen Lösungen hervor. ##### Cons - Benutzer empfinden die **fehlenden Funktionen** als einschränkend, insbesondere fehlen Fähigkeiten für Kunden- und Kundenportale. - Benutzer finden die **Suchfunktion mangelhaft** , und die Benutzeroberfläche kann Endbenutzer mit unklaren Symbolen verwirren. - Benutzer finden, dass NinjaOne **eingeschränkte Funktionen** hat, insbesondere in Bezug auf die Funktionalität der mobilen App und die Optionen für das Gerätemanagement. - Benutzer finden, dass NinjaOne **Verbesserungen in der Suchfunktionalität** und ein besseres Ticket-Dashboard für die Effizienzverfolgung benötigt. - Benutzer berichten von **Funktionsproblemen** mit den Funktionseinstellungen und einem Mangel an angemessenen rollenbasierten Kontrollen in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Ermächtigte unser MSP, Probleme schnell zu lösen und schnell zu wachsen"](https://www.g2.com/de/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/de/survey_responses/ninjaone-review-10168731) **["Revolutionierte unsere Arbeitsabläufe"](https://www.g2.com/de/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/de/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/de/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Sichert Office 365 Ihre Daten?](https://www.g2.com/de/discussions/does-office-365-backup-your-data) - 3 comments - [Was sichert Dropsuite?](https://www.g2.com/de/discussions/what-does-dropsuite-backup) - 1 comment ### [New Relic](https://www.g2.com/de/products/new-relic/reviews) New Relic ist die All-in-One-Plattform für intelligente Beobachtbarkeit, die entwickelt wurde, um Ingenieur- und IT-Teams dabei zu unterstützen, Software mit Zuversicht zu planen, zu entwickeln, bereitzustellen und zu betreiben. Durch die Vereinheitlichung von Metriken, Ereignissen, Protokollen und Traces in einer einzigen, sicheren Telemetrie-Cloud bietet New Relic über 25 Millionen Ingenieuren Echtzeit-Einblicke und KI-gestützte Erkenntnisse über ihren gesamten digitalen Bestand, von Code bis zur Cloud. Entwickelt, um fragmentierte Punktlösungen zu ersetzen, konsolidiert New Relic die vollständige Stack-Beobachtbarkeit in eine einzige Quelle der Wahrheit. Die Plattform vereint Application Performance Monitoring (APM), Infrastrukturüberwachung, Protokollverwaltung, digitales Erlebnis-Monitoring (DEM), Containerüberwachung und AIOps in einer kohärenten Benutzeroberfläche. Angetrieben von einer fortschrittlichen KI-Engine, koppelt New Relic automatisch Telemetriedaten, um die Problemlösung von reaktivem Debugging zu proaktiver und vorausschauender Lösung zu verschieben, was den Teams hilft, die mittlere Zeit zur Lösung (MTTR) zu reduzieren und digitale Störungen zu beseitigen, bevor sie die Endbenutzer beeinträchtigen. Ausgestattet mit über 500 Open-Source-Integrationen verbindet sich New Relic nahtlos mit Ihrem bestehenden Stack. In Kombination mit transparenter, verbrauchs- und benutzerbasierter Preisgestaltung erhalten Organisationen volle Vorhersehbarkeit über ihre Kosten, ohne auf Telemetrie-Tiefe zu verzichten. **Average Rating:** 4.4/5.0 **Total Reviews:** 571 #### How Do G2 Users Rate New Relic? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 9.1/10) - **Visualisierung des Lebenszyklus:** 8.9/10 (Category avg: 8.8/10) - **Konstante Überwachung:** 9.5/10 (Category avg: 9.0/10) - **Textgenerierung:** 7.9/10 (Category avg: 7.3/10) #### Who Is the Company Behind New Relic? - **Verkäufer:** [New Relic](https://www.g2.com/de/sellers/new-relic) - **Gründungsjahr:** 2008 - **Hauptsitz:** San Francisco, CA - **Twitter:** @newrelic 65,727 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9eddd984f33572c5efbac2b43c77a680b5f6fb4b0c874a8dc1b10aa32b60f58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F426253%2F&secure%5Burl_type%5D=linkedin_company_website) 3,053 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NYSE: NEWR #### Who Uses This Product? - **Who Uses This:** Software-Ingenieur, Senior Software Engineer - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 43% Medium, 30% Large #### What Do G2 Reviewers Say About New Relic? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **einfache und intuitive Benutzeroberfläche** von New Relic, die die Navigation und Benutzerfreundlichkeit erheblich vereinfacht. - Benutzer schätzen die **Echtzeitüberwachungs** fähigkeiten von New Relic, die ihre Einblicke und das Anwendungsleistungsmanagement verbessern. - Benutzer schätzen die **Echtzeitüberwachungs** fähigkeiten von New Relic, die die Effizienz bei der Erkennung und Lösung von Problemen verbessern. - Benutzer schätzen die **umfassenden Beobachtungsfähigkeiten** von New Relic, die eine effektive Überwachung und Einblicke in die Anwendungsleistung ermöglichen. - Benutzer schätzen die **detaillierten Analysen** und anpassbaren Dashboards von New Relic, die Echtzeiteinblicke und Leistungsüberwachung verbessern. ##### Cons - Benutzer finden das Preismodell von New Relic **teuer** , insbesondere für Teams, die große Datenmengen oder mehrere Benutzer verwalten. - Benutzer finden das **Preismodell teuer** für größere Teams, insbesondere bei der Verarbeitung großer Datenmengen. - Benutzer finden die **steile Lernkurve** von New Relic herausfordernd, da es Zeit erfordert, die Plattform vollständig zu verstehen. - Benutzer finden die **Komplexität** der Benutzeroberfläche und Preisstruktur von New Relic abschreckend, was die Benutzerfreundlichkeit beeinträchtigt. - Benutzer finden **schwierige Lernkurven** mit NRQL und Funktionsüberlastung, was das Onboarding und die Navigation für Neulinge herausfordernd macht. #### What Are Recent G2 Reviews of New Relic? **["New Relic Benutzererfahrungsbewertung"](https://www.g2.com/de/survey_responses/new-relic-review-10695865)** **Rating:** 5.0/5.0 stars _— bhavik m._ [Read full review](https://www.g2.com/de/survey_responses/new-relic-review-10695865) **["End-to-End-Überwachung, die die Fehlersuche beschleunigt"](https://www.g2.com/de/survey_responses/new-relic-review-13057378)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/de/survey_responses/new-relic-review-13057378) #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/de/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/de/discussions/how-do-you-use-new-relic) - [Was ist vollständige Stack-Sichtbarkeit?](https://www.g2.com/de/discussions/what-is-full-stack-visibility) - 2 comments - [Wofür wird das New Relic-Tool verwendet?](https://www.g2.com/de/discussions/what-is-new-relic-tool-used-for) - 1 comment ### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 964 #### How Do G2 Users Rate Jira Service Management? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.9/10 (Category avg: 9.0/10) - **AI Text Generation:** 8.0/10 (Category avg: 7.3/10) #### Who Is the Company Behind Jira Service Management? - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** www.atlassian.com - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian 106,496 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website) 21,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Medium, 38% Large #### What Do G2 Reviewers Say About Jira Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization. - Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams. - Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications. - Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations. - Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management. ##### Cons - Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams. - Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging. - Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams. - Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams. - Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow. #### What Are Recent G2 Reviews of Jira Service Management? **["Clear Ticket Visibility and Smooth Communication in Jira Service Management"](https://www.g2.com/survey_responses/jira-service-management-review-13195687)** **Rating:** 5.0/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13195687) **["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435) #### What Are G2 Users Discussing About Jira Service Management? - [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote - [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment - [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software) - [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment - [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments ### [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,299 #### How Do G2 Users Rate Freshservice? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.3/10 (Category avg: 9.0/10) - **AI Text Generation:** 7.8/10 (Category avg: 7.3/10) #### Who Is the Company Behind Freshservice? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. ##### Cons - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)** **Rating:** 5.0/5.0 stars _— Shubham C._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245) **["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)** **Rating:** 4.5/5.0 stars _— Enrique L._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237) #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 950 #### How Do G2 Users Rate PagerDuty? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.2/10 (Category avg: 9.0/10) - **AI Text Generation:** 8.1/10 (Category avg: 7.3/10) #### Who Is the Company Behind PagerDuty? - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** www.pagerduty.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty 24,689 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=939d4e3ae38c9948c223fac14287559f3202cb25d6188d5a010904c292c7c1f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F482819%2F&secure%5Burl_type%5D=linkedin_company_website) 1,267 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Medium, 38% Large #### What Do G2 Reviewers Say About PagerDuty? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. ##### Cons - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. #### What Are Recent G2 Reviews of PagerDuty? **["Stay on top of your incident management alerts on the Go!"](https://www.g2.com/survey_responses/pagerduty-review-9920149)** **Rating:** 4.5/5.0 stars _— Joshua O._ [Read full review](https://www.g2.com/survey_responses/pagerduty-review-9920149) **["Technical efficiency approach"](https://www.g2.com/survey_responses/pagerduty-review-12856233)** **Rating:** 4.0/5.0 stars _— Johnny C._ [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 766 #### How Do G2 Users Rate xMatters? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10) - **AI Text Generation:** 8.3/10 (Category avg: 7.3/10) #### Who Is the Company Behind xMatters? - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge 4,786 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4dfea575b77455a8e7892fffee701411f8983277b7fd4accc12c0de5f667bbcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33883&secure%5Burl_type%5D=linkedin_company_website) 1,609 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Large, 27% Medium #### What Do G2 Reviewers Say About xMatters? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments. - Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management. - Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration. - Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency. - Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency. ##### Cons - Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging. - Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration. - Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications. - Users face a **complex setup** process with a steep learning curve, making initial configuration challenging. - Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details. #### What Are Recent G2 Reviews of xMatters? **["X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts"](https://www.g2.com/survey_responses/xmatters-review-12974416)** **Rating:** 5.0/5.0 stars _— Alexander P._ [Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416) **["No-Code Flow Designer and Reliable Multi-Channel Escalations"](https://www.g2.com/survey_responses/xmatters-review-12874202)** **Rating:** 5.0/5.0 stars _— Zuhaib I._ [Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202) #### What Are G2 Users Discussing About xMatters? - [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment ### [Rootly](https://www.g2.com/de/products/rootly/reviews) Rootly ist die KI-native Plattform für Bereitschafts- und Vorfallmanagement, die Ihnen hilft, Vorfälle schneller zu lösen, die Systemresilienz zu verbessern und Bereitschaftsoperationen zu optimieren. Es ist Ihr ständig aktiver Produktions-KI-Agent, der die Ursachenanalyse automatisiert und Muster identifiziert, die kontinuierliche Verbesserungen vorantreiben – vertraut von Tausenden von Unternehmen wie NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi und Superhuman. **Average Rating:** 4.7/5.0 **Total Reviews:** 96 #### How Do G2 Users Rate Rootly? - **War the product ein guter Geschäftspartner?:** 9.6/10 (Category avg: 9.1/10) - **Visualisierung des Lebenszyklus:** 9.5/10 (Category avg: 8.8/10) - **Konstante Überwachung:** 9.3/10 (Category avg: 9.0/10) - **Textgenerierung:** 8.4/10 (Category avg: 7.3/10) #### Who Is the Company Behind Rootly? - **Verkäufer:** [Rootly](https://www.g2.com/de/sellers/rootly) - **Unternehmenswebsite:** www.rootly.com - **Hauptsitz:** San Francisco, US - **Twitter:** @rootlyhq 2,019 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d75b4e88da13bddafcf96f4d76ccb88879e62ba19679682cd371e6a3a06f95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frootlyhq%2F&secure%5Burl_type%5D=linkedin_company_website) 74 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Senior Site Reliability Engineer - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 59% Medium, 25% Large #### What Do G2 Reviewers Say About Rootly? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Rootly, das sich nahtlos in Slack integriert und das Vorfallmanagement mühelos verbessert. - Benutzer bewundern Rootlys **außergewöhnlichen Kundensupport** und heben die proaktive Unterstützung des Teams sowie die nahtlose Kommunikation während des gesamten Prozesses hervor. - Benutzer loben die **Slack-Integration** von Rootly für die Verbesserung der Echtzeit-Zusammenarbeit und die Minimierung des Kontextwechsels. - Benutzer loben Rootly für seine **nahtlose Automatisierung** , die das Vorfallmanagement vereinfacht und die Zusammenarbeit und Effizienz des Teams verbessert. - Benutzer lieben Rootlys **nahtlose Integrationen** , die Arbeitsabläufe vereinfachen und die Zusammenarbeit mit bestehenden Tools wie Slack und Jira verbessern. ##### Cons - Benutzer identifizieren **Funktionsprobleme** mit Rootly, insbesondere in den Bereichen Analytik, Berichterstattung und benutzerdefinierte Formulare, die verbessert werden müssen. - Benutzer bemerken **Integrationsprobleme** mit Rootly, da es im Vergleich zu Wettbewerbern an robusten Standardoptionen mangelt. - Benutzer bemerken die **fehlenden Funktionen** in Rootly, insbesondere das Fehlen von sofort einsatzbereiten Integrationen und Automatisierungsoptionen. - Benutzer finden die **Anfangskomplexität der Einrichtung** von Rootly herausfordernd, insbesondere für kleinere Teams ohne DevOps-Expertise. - Benutzer heben **begrenzte Funktionen** hervor, wie das Bedürfnis nach mehreren Kanälen pro Vorfall und komplexen Workflows, die die Benutzerfreundlichkeit beeinträchtigen können. #### What Are Recent G2 Reviews of Rootly? **["Rootly: Zuverlässiges, intuitives Vorfallmanagement mit exzellentem Reporting und Support"](https://www.g2.com/de/survey_responses/rootly-review-13146776)** **Rating:** 5.0/5.0 stars _— Steven K._ [Read full review](https://www.g2.com/de/survey_responses/rootly-review-13146776) **["Das beste Incident-Management-Tool für alle!"](https://www.g2.com/de/survey_responses/rootly-review-7608088)** **Rating:** 5.0/5.0 stars _— Karl K._ [Read full review](https://www.g2.com/de/survey_responses/rootly-review-7608088) #### What Are G2 Users Discussing About Rootly? - [Wofür wird Rootly - Manage Incidents on Slack verwendet?](https://www.g2.com/de/discussions/what-is-rootly-manage-incidents-on-slack-used-for) ### [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline. **Average Rating:** 4.5/5.0 **Total Reviews:** 193 #### How Do G2 Users Rate Xurrent IMR? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.1/10 (Category avg: 9.0/10) - **AI Text Generation:** 7.7/10 (Category avg: 7.3/10) #### Who Is the Company Behind Xurrent IMR? - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** www.xurrent.com - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me 250 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website) 174 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Medium, 26% Small #### What Do G2 Reviewers Say About Xurrent IMR? _AI-generated summary from verified user reviews_ ##### Pros - Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface. - Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options. - Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR. - Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience. - Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use. ##### Cons - Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience. - Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience. - Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex. - Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface. - Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR. #### What Are Recent G2 Reviews of Xurrent IMR? **["Fast, Reliable Alerting with Smooth Shift Rotations in Xurrent IMR (Zenduty)"](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)** **Rating:** 4.5/5.0 stars _— Abhishek S._ [Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-13134339) **["Streamlined Incident Management with Great GCP Integration and Support"](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)** **Rating:** 4.0/5.0 stars _— Hatim B._ [Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520) #### What Are G2 Users Discussing About Xurrent IMR? - [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for) - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment ### [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Splunk On-Call? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Splunk On-Call? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Medium, 35% Large #### What Do G2 Reviewers Say About Splunk On-Call? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust alerting system** of Splunk On-Call, ensuring timely responses to critical incidents. - Users appreciate the **robust alert management system** that ensures timely responses and effective incident handling. - Users appreciate the **configuration ease** of Splunk On-Call, enhancing incident management and facilitating team setups effortlessly. - Users appreciate the **flexibility and configurability** of Splunk On-Call, enhancing incident management and alert systems effectively. - Users value the **flexibility** of Splunk On-Call, enhancing incident management and allowing customizable alert handling. ##### Cons - Users find the **limited features** of Splunk On-Call disappointing, as it lacks significant improvements and capabilities. - Users express frustration over **missing features** in Splunk On-Call, highlighting a lack of meaningful improvements since acquisition. - Users experience **notification issues** due to lag and unreliable SSO, impacting overall functionality and user experience. - Users find the **complexity** of Splunk On-Call frustrating, especially with SSO setup and lack of improvements. - Users criticize the **complex UI** of Splunk On-Call, finding difficulties in configuration and lack of improvements frustrating. #### What Are Recent G2 Reviews of Splunk On-Call? **["Overall great experience with Incident Management"](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)** **Rating:** 5.0/5.0 stars _— Ramiro C._ [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692) **["Splunk On call Makes Escalations and Incident Tracking Easy"](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)** **Rating:** 4.5/5.0 stars _— Madhusri A._ [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793) #### What Are G2 Users Discussing About Splunk On-Call? - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) ### [incident.io](https://www.g2.com/de/products/incident-io/reviews) incident.io ist die Software-Zuverlässigkeitsplattform, der Ingenieurteams bei Netflix, Etsy und über 2.000 Unternehmen vertrauen, die sich keine Ausfallzeiten leisten können. Software wird schneller als je zuvor ausgeliefert, und die Aufrechterhaltung der Zuverlässigkeit ist zur eigentlichen Einschränkung geworden, wie schnell ein Team sich bewegen kann. incident.io verbindet den gesamten Zuverlässigkeitslebenszyklus in einer Plattform (Bereitschaftsdienst, Untersuchungen, Vorfallreaktion und Statusseiten), sodass der Kontext in jedem Schritt fließt, anstatt zwischen getrennten Tools verloren zu gehen. Im Zentrum steht Nexus, ein lebendiges KI-Modell Ihrer Produktionsumgebung, das vollständig aus Ihren eigenen Daten aufgebaut ist: Ihre Runbooks, Ihre Dienste und jeder Vorfall, den Sie jemals durchgeführt haben. Nexus wird jedes Mal intelligenter, wenn Sie die Plattform nutzen, und es treibt Untersuchungen an, unsere agentische Ursachenanalyse. In dem Moment, in dem ein Alarm ausgelöst wird, analysiert Investigations Ihre Telemetrie, Bereitstellungen und vergangene Vorfälle und liefert Ihrem Team eine Hypothese zur Ursache mit den Beweisen, bevor jemand einen Laptop geöffnet hat. Der incident.io-Agent arbeitet überall dort, wo Ihr Team bereits tätig ist, von Slack und Teams bis hin zu Web, Mobilgeräten und MCP, sowohl auf Anfrage als auch eigenständig im Hintergrund. Es ist eine Plattform mit einem Agenten, nicht nur ein Agent, sodass die wesentliche Arbeit des Vorfallmanagements, das Benachrichtigen der richtigen Personen und das Auf dem Laufenden Halten der Stakeholder zuverlässig weitergeht. Das Ergebnis ist ein Wandel vom bloßen Management von Vorfällen hin zur kontinuierlichen Verbesserung der Zuverlässigkeit. Die besten Teams reagieren nicht nur schneller auf Ausfälle. Sie erkennen Probleme, bevor Kunden es tun, lösen sie mit weniger involvierten Personen und verhindern, dass sich dieselben Vorfälle wiederholen. Jeder Vorfall macht das System intelligenter, sodass sich die Zuverlässigkeit vervielfacht. Vom SRE über den Support-Mitarbeiter bis hin zum CTO verbringen Teams weniger Zeit mit dem Löschen von Bränden und mehr Zeit mit dem Entwickeln von Software, der ihre Kunden vertrauen. **Average Rating:** 4.8/5.0 **Total Reviews:** 227 #### How Do G2 Users Rate incident.io? - **War the product ein guter Geschäftspartner?:** 9.7/10 (Category avg: 9.1/10) - **Visualisierung des Lebenszyklus:** 9.3/10 (Category avg: 8.8/10) - **Konstante Überwachung:** 8.8/10 (Category avg: 9.0/10) - **Textgenerierung:** 8.4/10 (Category avg: 7.3/10) #### Who Is the Company Behind incident.io? - **Verkäufer:** [incident.io](https://www.g2.com/de/sellers/incident-io) - **Unternehmenswebsite:** incident.io - **Gründungsjahr:** 2021 - **Hauptsitz:** New York, US - **Twitter:** @incident\_io 3,684 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c6104beeef27133e1e1fac5d383c8310d12886bdf922f617cc20c9e1c21cef5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincident-io%2F&secure%5Burl_type%5D=linkedin_company_website) 199 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Site-Reliability-Ingenieur, Senior Software Engineer - **Top Industries:** Computersoftware, Finanzdienstleistungen - **Company Size:** 65% Medium, 23% Large #### What Do G2 Reviewers Say About incident.io? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von incident.io, das das Vorfallmanagement vereinfacht und die Gesamteffizienz des Workflows verbessert. - Benutzer schätzen die **leistungsstarke Slack-Integration** für ihre Effizienz bei der Verwaltung von Echtzeit-Incident-Reaktionen und Kommunikation. - Benutzer loben den **hilfreichen und reaktionsschnellen Kundensupport** von incident.io, der ihr Onboarding nahtlos und angenehm macht. - Benutzer lieben die **nahtlosen Integrationen** von incident.io, die das Vorfallmanagement und die Zusammenarbeit über verschiedene Plattformen verbessern. - Benutzer schätzen die **ausgezeichnete Kundenzufriedenheit** mit incident.io's nahtloser Benutzererfahrung und reaktionsschnellem Support während des gesamten Prozesses. ##### Cons - Benutzer bemerken den **Mangel an robusten Berichtsfunktionen** für Unternehmensanforderungen, was die effektive Analyse und Anpassungen einschränkt. - Benutzer bemerken **Integrationsprobleme** mit incident.io und finden, dass es an Tiefe fehlt und manuelle Schritte für die Effektivität erforderlich sind. - Benutzer äußern Frustration über **begrenzte Anpassungsmöglichkeiten** , insbesondere für Benachrichtigungen und Berichtsfunktionen in incident.io. - Benutzer äußern Frustration über **begrenzte Funktionen** und wünschen sich erweiterte Anpassungsmöglichkeiten und robustere Funktionalität in incident.io. - Benutzer bemerken mehrere **Funktionsprobleme** mit der öffentlichen API und der Katalogerstellung, die Integration und Benutzerfreundlichkeit beeinträchtigen. #### What Are Recent G2 Reviews of incident.io? **["Native Slack-Vorfallmanagement, das Nachverfolgungen und Post-Mortems automatisiert"](https://www.g2.com/de/survey_responses/incident-io-review-13168828)** **Rating:** 4.5/5.0 stars _— Luca G._ [Read full review](https://www.g2.com/de/survey_responses/incident-io-review-13168828) **["Phänomenaler Support, leistungsstarke KI-Funktionen und zahlreiche Integrationen"](https://www.g2.com/de/survey_responses/incident-io-review-13182654)** **Rating:** 5.0/5.0 stars _— Guilherme R._ [Read full review](https://www.g2.com/de/survey_responses/incident-io-review-13182654) #### What Are G2 Users Discussing About incident.io? - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/de/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment - [Wofür wird incident.io verwendet?](https://www.g2.com/de/discussions/what-is-incident-io-used-for) - 1 comment ### [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 125 #### How Do G2 Users Rate BigPanda? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind BigPanda? - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda 3,072 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db03fec91b980adbc42b3ddff523fed872925292ce07c07bedadaa86b90f3d66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2598034%2F&secure%5Burl_type%5D=linkedin_company_website) 336 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Large, 35% Small #### What Do G2 Reviewers Say About BigPanda? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation. - Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows. - Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. - Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows. #### What Are Recent G2 Reviews of BigPanda? **["BigPanda Turns Alert Noise Into Actionable Incidents with Smart Correlation"](https://www.g2.com/survey_responses/bigpanda-review-13216003)** **Rating:** 4.5/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13216003) **["AI-Driven Incident Management with Seamless Integration"](https://www.g2.com/survey_responses/bigpanda-review-13181887)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13181887) #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### [LogicGate Risk Cloud](https://www.g2.com/products/logicgate-risk-cloud/reviews) LogicGate is the Leading AI GRC Platform for the Enterprise, providing the flexibility, scalability, and intuitive automations that empower leaders to be more effective. The Risk Cloud platform offers a holistic view of enterprise-wide risk, combining AI-driven workflows, real-time insights, and seamless integrations to deliver actionable intelligence. With over 40 purpose-built applications, the no-code platform adapts to any environment and remains easy to use across the enterprise. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience. **Average Rating:** 4.6/5.0 **Total Reviews:** 189 #### How Do G2 Users Rate LogicGate Risk Cloud? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.3/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.2/10 (Category avg: 9.0/10) - **AI Text Generation:** 6.9/10 (Category avg: 7.3/10) #### Who Is the Company Behind LogicGate Risk Cloud? - **Seller:** [LogicGate](https://www.g2.com/sellers/logicgate) - **Company Website:** www.logicgate.com - **Year Founded:** 2015 - **HQ Location:** Chicago, IL - **Twitter:** @LogicGate 842 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b485f340f8b81d1f0bcd78fcec1700c374909397337cb4dea7588da2d2900758&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10009944%2F&secure%5Burl_type%5D=linkedin_company_website) 248 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Insurance - **Company Size:** 52% Large, 37% Medium #### What Do G2 Reviewers Say About LogicGate Risk Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of LogicGate Risk Cloud, enhancing their confidence and efficiency in navigating processes. - Users appreciate the **customizability** of LogicGate Risk Cloud, enabling tailored solutions without extensive coordination or delays. - Users highlight the **flexibility and customization** of LogicGate Risk Cloud, enabling swift adjustments without external coordination. - Users appreciate the **high level of customization** in LogicGate Risk Cloud, allowing tailored solutions with ease. - Users find LogicGate Risk Cloud to be **intuitive and user-friendly** , enabling effortless control management without technical support. ##### Cons - Users feel there is significant **improvement needed** in the history log details and overall GUI aesthetics. - Users find the **learning difficulty** of LogicGate Risk Cloud challenging, especially without prior GRC experience. - Users find the **missing features** frustrating, as manual dashboard creation and limited logs hinder their efficiency. - Users find **initial setup and workflow configurations challenging** , leading to complications in efficient policy management and collaboration. - Users find the **inadequate reporting** in LogicGate Risk Cloud lacking detail and customization, impacting their overall efficiency. #### What Are Recent G2 Reviews of LogicGate Risk Cloud? **["Streamlined GRC Management with Customization Challenges"](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12244168)** **Rating:** 4.5/5.0 stars _— Rajesh S._ [Read full review](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12244168) **["Streamlined GRC Tool with Excellent Training Resources"](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12799613)** **Rating:** 5.0/5.0 stars _— Samantha Z._ [Read full review](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12799613) #### What Are G2 Users Discussing About LogicGate Risk Cloud? - [What is LogicGate Risk Cloud used for?](https://www.g2.com/discussions/what-is-logicgate-risk-cloud-used-for) ### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 777 #### How Do G2 Users Rate SolarWinds Service Desk? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.4/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.4/10 (Category avg: 9.0/10) - **AI Text Generation:** 5.9/10 (Category avg: 7.3/10) #### Who Is the Company Behind SolarWinds Service Desk? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds 19,570 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Medium, 23% Large #### What Do G2 Reviewers Say About SolarWinds Service Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. ##### Cons - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **["Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)** **Rating:** 5.0/5.0 stars _— Lakhan N._ [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) **["Simplified Ticket Management, Needs Better Integrations"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)** **Rating:** 4.5/5.0 stars _— Deborah W._ [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315) #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### [SAS Fraud, Anti-Money Laundering & Security Intelligence](https://www.g2.com/products/sas-sas-fraud-anti-money-laundering-security-intelligence/reviews) What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights through AI and analytics so organizations can address their fraud, improper payments, financial crimes, public safety and investigational challenges more productively. **Average Rating:** 4.2/5.0 **Total Reviews:** 74 #### How Do G2 Users Rate SAS Fraud, Anti-Money Laundering & Security Intelligence? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 4.2/10 (Category avg: 8.8/10) - **Constant Monitoring:** 6.1/10 (Category avg: 9.0/10) - **AI Text Generation:** 0.0/10 (Category avg: 7.3/10) #### Who Is the Company Behind SAS Fraud, Anti-Money Laundering & Security Intelligence? - **Seller:** [SAS Institute Inc.](https://www.g2.com/sellers/sas-institute-inc-df6dde22-a5e5-4913-8b21-4fa0c6c5c7c2) - **Company Website:** www.sas.com - **Year Founded:** 1976 - **HQ Location:** Cary, NC - **Twitter:** @SASsoftware 60,863 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64db42c044af5bbad79bd9677a620a6c31a8ff1abf4e7b2a6f1d6ed9561d105d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1491%2F&secure%5Burl_type%5D=linkedin_company_website) 18,638 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 51% Large, 32% Medium #### What Do G2 Reviewers Say About SAS Fraud, Anti-Money Laundering & Security Intelligence? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of SAS AML impressive, benefiting from its intuitive design and reliable performance. - Users value the **robust fraud detection** of SAS Fraud, enabling proactive monitoring and timely identification of suspicious activities. - Users appreciate the **efficiency** of SAS Fraud, enabling seamless integration for real-time fraud detection and compliance. - Users value the **advanced analytics** of SAS Fraud, enhancing efficiency in fraud detection and risk management. - Users value the **easy data analytics** , allowing timely tracking and reporting of suspicious activities effectively. ##### Cons - Users find the **learning difficulty** of SAS Fraud, Anti-Money Laundering & Security Intelligence a barrier to effective use. - Users find the **complexity and difficulty** of SAS Fraud, Anti-Money Laundering & Security Intelligence a significant barrier to effective use. - Users often face a **steep learning curve** with SAS Fraud, requiring significant time and expertise for effective integration. - Users find the **high cost** of SAS Fraud, Anti-Money Laundering & Security Intelligence a significant barrier to accessibility. - Users find the **limited features** frustrating, as integration and support issues hinder their overall experience with SAS Fraud. #### What Are Recent G2 Reviews of SAS Fraud, Anti-Money Laundering & Security Intelligence? **["SAS Fraud & AML: Clear Alerts, Stable Performance, Smarter Case Prioritization"](https://www.g2.com/survey_responses/sas-fraud-anti-money-laundering-security-intelligence-review-12980531)** **Rating:** 4.5/5.0 stars _— George Picado P._ [Read full review](https://www.g2.com/survey_responses/sas-fraud-anti-money-laundering-security-intelligence-review-12980531) **["Powerful Real-Time Detection with Room for Optimization"](https://www.g2.com/survey_responses/sas-fraud-anti-money-laundering-security-intelligence-review-13060466)** **Rating:** 5.0/5.0 stars _— Shivam G._ [Read full review](https://www.g2.com/survey_responses/sas-fraud-anti-money-laundering-security-intelligence-review-13060466) #### What Are G2 Users Discussing About SAS Fraud, Anti-Money Laundering & Security Intelligence? - [What is Fraud / Security Intelligence used for?](https://www.g2.com/discussions/what-is-fraud-security-intelligence-used-for) - 2 comments - [What is SAS Anti-Money Laundering used for?](https://www.g2.com/discussions/sas-anti-money-laundering-what-is-sas-anti-money-laundering-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/incident-management/enterprise?open_modal_url=%2Fproducts%2Fderdack-enterprise-alert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fincident-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/incident-management/enterprise?open_modal_url=%2Fproducts%2Fderdack-enterprise-alert%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fincident-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Purchasing Software](https://www.g2.com/categories/purchasing-software) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Contact Center Software](https://www.g2.com/categories/contact-center) [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Incident Management Themes](/categories/incident-management/themes)