The User presentations and explanation of features Review collected by and hosted on G2.com.

I can't think of anything that I disliked Review collected by and hosted on G2.com.

Easy to install and integrate

High available and stable

Easy to use. Simple OnCall Planing, our User like it. Review collected by and hosted on G2.com.

actually nothing because enhancements will be integrated ... Review collected by and hosted on G2.com.

They are continually improving and taking feedback from customers. In this arena of notifications there are so many possibilities with today,s mobile connected world and Derdack is there helping you implementing these technologies to insure your end users are getting the notification when and how they want. Review collected by and hosted on G2.com.

Only wished they were around sooner than using legacy systems like Telalert or Xmatters. p Review collected by and hosted on G2.com.

I mostly like the easy way to integrate different tools for monitoring and IT service management into Enterprise Alert. I never before experienced faster times to be productive with a solution like EA.

The second thing I really enjoy is how fast my problems with the product have been solved by support and also how fast improvements find their way into the product. Review collected by and hosted on G2.com.

I don't like that the product is so easy to implement, integrate and maintain - I am working as an IT consultant and my customers don't need me that much as they did using other solutions for alerting.... Review collected by and hosted on G2.com.

The fact that Derdack keeps on chasing the 24/7 support engineer when he doesn't directly answer makes us never break the SLA of our support contracts. Besides this, the possibility to connect to SCSM, SCOM and OMS gives us everything we need. Review collected by and hosted on G2.com.

The on-call calender can be a little bit unclear at first. Adding a replacement or a stand-in is possible, but I would love to see this getting easier to understand for my colleagues as wel. Review collected by and hosted on G2.com.

Public visibility of on-call schedules for many teams. Team members can self manage on-call calendars and swap schedules without having to involve us, keeping the on-call page up to date. Integrates with Active Directory for easy import of user profiles (work phone, mobile phone, email address) and we are able to keep our alert data on-premise. Integrates with Exchange, Lync and our Avaya Voice system. Ability to track alerts and see if they were successfully delivered, auto-escalation to the backup person or team manager if an alert is not acknowledge within a time interval. Gives us the ability to centralize alerts and view alerts from multiple monitoring systems into one view. Review collected by and hosted on G2.com.

We don't have any particular complaints other than issues that may arise from an update that removes a feature we utilized pre-update. We open a support call with the vendor and they are able to address the issue within a reasonable amount of time. Review collected by and hosted on G2.com.

Enterprise Alert makes it really easy to manage on-call teams and alerts. We purchased this product because SCOM didn't provide the functionality we needed. Now, on-call management for teams is simple and straightforward, and more importantly, automatic (no need for users to go in and change who's on-call or forward the team on-call number to someone else). Once other teams found out about Enterprise Alert, they wanted to use it too!

I agree with Keith R., vendor support is excellent. They also listen to feature requests and try to understand your needs to make the product top notch. Many of the features I've requested have been included in releases and the product continues to get better every year (it's very solid now though). Review collected by and hosted on G2.com.

We've been using this product for several years now. Most, if not all, of my "big" complaints have been resolved as new features. Some things that would be nice to see would be a little more control over permissions and features in the mobile app that actually allowed you to manage your on-call schedule. One other nice to have would be a way to backup/restore the on-call schedule for a team (or an "undo" button), because sometimes users accidentally change on-call schedules and don't know/remember how to fix them. Review collected by and hosted on G2.com.

We have been a loyal customer since 2012 and absolutely love the capabilities, ease of integration, reliability, design, ease of use and stability of Enterprise Alert. It is so refreshing working with such an amazing team of experts and enjoy such world class professionalism. Review collected by and hosted on G2.com.

My ex wife :) since I have no complaints or dislikes towards the product or the company. Review collected by and hosted on G2.com.

Enterprise Alert delivers the right information to the right people, in the most convenient and effective way. It has become a foundational part of our services toolkit, handling dispatch, escalation and tracking of alert notifications and responses. It's ability to use multiple alert sources and messaging channels, including mobile, align it with our architecture and positions it as a key member of our internal collaboration capabilities. The tool is used both inside and outside of IT.

Vendor support is very good, with them very responsive to both discovered issues and potential product enhancements. Review collected by and hosted on G2.com.

Because it is comprehensive, the product is complex, particularly in its policy design, and sometimes the nuances of configuration just have to be experienced. Documentation and FAQs should continue to evolve.

It would be useful if more configuration options were available to fully disable some components which we are not using. Review collected by and hosted on G2.com.

The simple calendar view to swap a shift or just fill in a stand in for a couple of hours. The large amount of notifications options; Mobile App / phone call / E-Mail / SMS / .. with that the possibility to setup the order of the notifications. First an Push message and when that doesn’t get acknowledge a phone call etc. Review collected by and hosted on G2.com.

That Derdack sometimes wakes me up in the middle of the night Review collected by and hosted on G2.com.