What do you like best about DeployHQ?
It's kind of easy to set up and has several useful features. If you have a not-too-big project, maybe you just have one server in cloud, you can use the SFTP option without any crazy configuration.
If you can spend some more time you can use the Atomic option and have a better experience during the release, basically your website won't experience any downtown. Review collected by and hosted on G2.com.
What do you dislike about DeployHQ?
The service is completely unreliable. I've been using Deploybot for the last 4 years with different companies and I've completely lost count of all the problems. Anyway, just to give a short list of the main problem you will encounter:
1. The ofter loose connection with your repository. The problem is that you don't get any notification of any kind, you just notice that your release is not going online because they don't catch the commits. Therefore you have to manually open a refresh-webhook link. Again is not just that they lose this connection, is the complete absence of any message telling you what to do/what's wrong;
2. Many many MANY times they have a slowdown in their servers that results in: you cannot release anything, any attempt just add one release request to a Queue that - sometimes - won't be executed for several hours.
3. Sometimes they don't upload the whole commint. Basically your commit has the file a,b,c in it. In deploybot's logs they say a,b,c updated but, when you check your server, you'll discover only a and b have been actually uploaded. This is - imho - the worst problem of all. This has resulted in 3 occasions (3!!) to have to manually log into the server and upload the correct files via SFTP!
4. The experience to open a ticket is just ridiculous. You have one form where you cannot even select the gravity of your ticket. For them either you have a random question or everything is broken apparently has the same priority;
5. The customer service sucks. I'm sorry but I don't really have any other way to say it differently. It seems they forget they are talking to IT expert making you lose time with non-sense questions and answers.
I used to like deploybot for its simplicity. Nowadays I always suggest all of my customers to move to a different service IF they want to avoid having so many problems. Review collected by and hosted on G2.com.
