Edit

OA

Oscar A.

Small-Business (50 or fewer emp.)

2/9/2023

"Big data recommendations for small businesses"

5/5

What do you like best about Depict?

Depicts "black box" helps us curate product recommendations in a way that couldn't have been done otherwise. We have +1500 SKUs and not enough orders to trust the recommendations logic that others provide. We can now rely on a partner that shows great products in the right place at the right time and, as a result, see increased AOV.

We've been a part of Depict since early launch, and I can safely say that the personal touch and eager to listen to our requests has not been affected by the growth of the company. We are impressed over all the stars that work at Depict! Review collected by and hosted on G2.com.

What do you dislike about Depict?

There is nothing we dislike about Depict, but as with any good service, you have to pay for it. The service provides great bang for the buck, but as always, you wish everything to be cheaper. :-) Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Oscar,

Fantastic feedback, thank you for taking the time!

We’re thrilled to know our Recommendations have helped your team reduce manual efforts and increase AOV, thanks to our powerful AI engine.

We also highly appreciate your trust in our team as much as in our product!

I have passed on your compliments and comments to the rest of the Depict team.

Very best,

Claudie from Depict

LG

Linda G.

Small-Business (50 or fewer emp.)

3/9/2023

"Smart and flexible product"

4.5/5

What do you like best about Depict?

The possibility of being able to customize the product according to my wishes. Knowledgeable contact with quick solutions. They are very concerned that the product reaches its full potential in the sole purpose for which you need it. Review collected by and hosted on G2.com.

What do you dislike about Depict?

Nothing that I have noticed yet! They have adapted the product to be useful in many different scenarios, and the possibility of being able to control and adapt the product to your own wishes means that problems rarely appear. Review collected by and hosted on G2.com.

What problems is Depict solving and how is that benefiting you?

Product recommendations on our products, these are adapted to our own wishes which may be specific to our industry. Appreciate the ability to customize the recommendations to my own preferences based on where the recommendation is. We also use modules that show products from specific categories as well as products tailored to the customer. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Linda,

Thank you so much for your excellent review! We’re very pleased to hear that you’re benefiting from our product's customization capabilities and that our team is providing quick solutions to your needs.

It is great to hear that you haven’t noticed any problems with our product and that our team has been able to adapt it to suit your preferences. We’ll pass the message on to our experts so that we can continue providing this level of excellent service!

Very best,

Claudie from Depict

ES

Erika S.

Small-Business (50 or fewer emp.)

3/8/2023

"Great search and recommendation tool!"

5/5

What do you like best about Depict?

Simple and flexible search function that does not require manual work and maintenance. Relevant product recommendations and search results that drive conversion at a high level. Review collected by and hosted on G2.com.

What do you dislike about Depict?

I miss an overall dashboard of the search data, but I know this is in progress. The customer portal could contain more information, but I am sure this will develop shortly. Review collected by and hosted on G2.com.

What problems is Depict solving and how is that benefiting you?

Depict provides us with a search tool that needs no work from us as users, saving a lot of time and effort for our in-house team. Customers find what they are looking for more efficiently and in many cases, convert based on the result. They also get a more personal shopping experience through relevant product recommendations. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Erika,

Thank you for your fantastic review. We’re so glad to hear that our simple and flexible search and product recommendations have driven high levels of conversion for your business!

We appreciate your feedback regarding the need for an overall dashboard of the search data and more information on the customer portal. We are always working on improving our product and will pass your message on to our product team so that we can continue meeting our customer’s needs.

It's great to hear that Depict has been able to solve your search tool needs and save time and effort for your in-house team. Thank you again for choosing Depict and for your valuable feedback.

Best wishes,

Claudie from Depict

LS

Lovisa S.

E-commerce Specialist

Mid-Market (51-1000 emp.)

1/9/2023

"Great provider for product recommendations"

4/5

What do you like best about Depict?

Our product recommendations show relevant content for our visitors, and the AI is performing as expected. The platform is easy to use, and analytics are easy to follow. Also, a big plus for the great support! Whenever an issue occurs, or we have a new request, it is handled quickly by the support. Review collected by and hosted on G2.com.

What do you dislike about Depict?

Not possible to create A/B tests. That would be very beneficial to test different logics for the recommendations. Not possible yet to create new recommendations or tweak the rules/logics without help from support team. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Lovisa,

Thank you for taking the time to review us, we really appreciate it!

It is great to know you are enjoying using Depict thanks to its ease of use and high performance. We are pleased that our personalized recommendations have helped you generate a higher AOV per order.

We will handle your feedback with care and forward it to our experts, which take great pride in providing the best possible product to our customers.

All the best,

Claudie from Depict

RS

Rebecca S.

Small-Business (50 or fewer emp.)

3/7/2023

"Amazing services & team!"

5/5

What do you like best about Depict?

I have worked with Depict from the beginning, and their recommendation services have been exceptional since day 1. Even though we are in different time zones, they have always been highly responsive and helpful with a sense of urgency. Amazing services, thank you for everything! Review collected by and hosted on G2.com.

What do you dislike about Depict?

N/A There is not anything that I dislike. We are looking for recommendations in emails though! Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Rebecca,

Thank you so much for sharing your positive experience with us! It's great to hear that our recommendation services have been exceptional and that our team has been highly responsive and helpful.

We’ll be sure to pass your feedback on to the rest of our team and continue to provide an exceptional experience for our customers.

Very best,

Claudie from Depict

CV

Cajsa V.

Online Merchandiser

Mid-Market (51-1000 emp.)

3/6/2023

"Great partner & provider of product recommendations."

5/5

What do you like best about Depict?

Depict consits of an incredible combination of skilled technical know-how and youthful enthusiasm. Depict listens to what we as customers want and need, and through their drive and skill, they develop their product so that it is adapted to our wishes and functionalities to the greatest extent. Review collected by and hosted on G2.com.

What do you dislike about Depict?

In general, we don't have any dislikes with Depict. We've seen some improvement potential with e.g. the customer portal, but Depict is a company in constant development and the portal has been getting better for customer use. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Cajsa,

Thank you so much for your incredible review. We are thrilled to hear our technical expertise and dedication to our customers are highly appreciated, and delighted to see that our powerful engine has been beneficial in enhancing your customers' shopping experience.

We also appreciate your feedback about our portal. Continuous improvements are integral to our goals, and your input helps us in enhancing our user experience furthermore. Your feedback will be forwarded to our product team, as we are committed to keeping providing exceptional service and products for our customers.

Best regards,

Claudie from Depict

MJ

Magnus J.

Mid-Market (51-1000 emp.)

2/21/2023

"One of the best out there!"

5/5

What do you like best about Depict?

Extremely easy to work with! From idea to implementation is very fast! Its not a big IT project which is highly appriciated. Review collected by and hosted on G2.com.

What do you dislike about Depict?

Honestly havent found anything bad about the solution so far. We have found areas to improve and the Depict team made adjustments. probably only thing that is lacking is a realy good backend for followups. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Magnus,

It is great to hear, thank you for your positive review!

Delighted to know it has been simple and fast to integrate with us, and that our powerful AI engine has enabled you to upsell and cross-sell best. We're also pleased our team and product have been easy to work with!

Your feedback will be handled with care and forwarded to the rest of the team, as we're committed to providing the best-in-class service continuously to all of our customers.

Very best,

Claudie from Depict

KK

Kenneth K.

E-Commerce & Client Manager

Small-Business (50 or fewer emp.)

3/10/2023

"E-Commerce Manager Nordic Spectra"

5/5

What do you like best about Depict?

They understand our business case and the onboarding project was smooth and quick.

Great and fast customer support when needed. Would highly recommend their services. Review collected by and hosted on G2.com.

What do you dislike about Depict?

In the beginning the Dashboard features was very limited, but this has gotten a lot better. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Kenneth,

We are truly grateful for your positive review. We're happy to hear that our team of experts contributed greatly to having a smooth and quick onboarding process.

Thank you for your valuable feedback on the Dashboard features. We are constantly working towards improving our offerings and are glad that our recent updates have enhanced your experience.

Warm regards,

Claudie from Depict

AD

Alexander D.

Small-Business (50 or fewer emp.)

3/10/2023

"Great tool for increasing the order value"

4.5/5

What do you like best about Depict?

Depict helps us to increase the AOV with their AI based product recommendation. They are always very helpful and listen to their customers thoughts and requirements. Would definitely recommend to all brands out there. Review collected by and hosted on G2.com.

What do you dislike about Depict?

The platform can be way better but I know they are developing it to their customer's requirements. Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Alexander,

Thank you for your fantastic review. It's great to hear that our AI-based product recommendations have been helpful in increasing your average order value and have enabled you to streamline your processes significantly.

We appreciate your feedback regarding our portal, as we do indeed take great pride in continuously offering the best possible product, tailored to our customers' needs.

Warmest regards,

Claudie from Depict

SA

Sofie A.

E-commerce Store Manager

Small-Business (50 or fewer emp.)

3/8/2023

"Great partnership & great outcome!"

4.5/5

What do you like best about Depict?

The best about Depict is their approach to always be curious and hunger for improvements and listening in customers perspective to understand our needs and goals for further development! Review collected by and hosted on G2.com.

What do you dislike about Depict?

I would prefer a bit more wider range of product-handling functions, but this is also something that's on the map for improvements! Review collected by and hosted on G2.com.

Response from Claudie Poirier of Depict

edit

Hi Sofie,

Thank you for your positive review! We are happy to know our dedication to understanding our customers' perspectives, needs, and goals is so appreciated.

We highly value your feedback regarding the range of product-handling functions, we're definitely looking forward to sharing the new features and improvements we're actively working on with all our customers very soon.

All the best,

Claudie from Depict