AI

Alexander I.

Product Strategy Specialist

Mid-Market (51-1000 emp.)

4/21/2022

"Dentrix is easy to integrate!"

4/5

What do you like best about Dentrix?

I like how Dentrix can integrate with Birdeye and other review management platforms with ease. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

Sometimes you need the highest level of credentials to integrate. This is a secure setting, but sometimes makes the process of integrating take longer. Review collected by and hosted on G2.com.

NG

Nate G.

Owner

Small-Business (50 or fewer emp.)

10/19/2021

"Ehhh, Not my Favorite"

2.5/5

What do you like best about Dentrix?

Dentrix is a big company, so they have a thorough software that is fairly inclusive. I like how easily it integrated with Dexis. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

I do not enjoy that Dentix is such a big company that they lose sight of the day-to-day customers. I felt like the software was fine but is more cumbersome than other software systems such as Open Dental. Review collected by and hosted on G2.com.

Recommendations to others considering Dentrix:

Support with Dentrix was not my favorite. It was not easy to get scheduled with a tech. I believe that they are such a large company, that they do not need to focus as much on care or support. This is unfortunate. Yes, it is a fine system to use. Of course, it is fine. However, there are better systems such as Open Dental. I ended up switching after 3 years of using Dentirx. Again, my three years were fine while using Dentirx. I just realized later that it wasn't as easy as I thought. Review collected by and hosted on G2.com.

What problems is Dentrix solving and how is that benefiting you?

It was a way to organize patient data and charts. Dentrix is one of the TOP systems to use in a dental office. I started out with Dentrix but then ended up switching to Open Dental after using it for about 3 years. I always thought is was easy to use once you got to know the layout of the system; however that thought changed after switching to Open Dental. The layout of Open Dental is much easier to work with. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/27/2022

"Dentrix has everything you need!"

5/5

What do you like best about Dentrix?

All the resources that we need are all in one place. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

Sometimes the updates make things run really slowly, and the support can be very slow at times. Once things are in a groove, though, it works flawlessly. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

2/16/2022

"Great dental software"

4.5/5

What do you like best about Dentrix?

Dentrix is an industry staple. When we hire most employees, they are already familiar with the product. It's very intuitive and easy to manouever in. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

Some of the reports take a long time to generate. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/2/2021

"Worst Customer Service matched with Worst Software"

0/5

What do you like best about Dentrix?

Turning off the program to go home there is no longer one aspect worth having Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

The sodtware glitches every update in huge ways, lost appointments, notes, money, its SLOW, so slow you will have patients walk out they cant wait for 10 minutes to get a quote, Insurance verification does not work. Each update to any platform related that Henry Shein owns only creates more problems. We are paying them to loose money. The arrogance of them to acknowledge this and tell you too bad. The amount of lost time spent with the tech support is ridiculous, tech support passes you around because NO ONE KNOWS WHAT THEY ARE DOING!!!! The software developers clearly do not test run anything we are victims of the testing. Additionally its layered and complicated and limited in what it can do. The ledgers are awful. So many better platforms. I work in 32 offices, only the Dentrix offices have these issues. Dentrix is a poorly written software, with no back up in tech support or customer service. They created cable tv style menus for things you should just get. Trying to ensure your paying for premium even though you want 1 thing in the 7. Better yet, none of the things work!!!! They say too bad and run your credit card. Join Dentrix Facebook see real time problems and reac real time national issues and the clear response from HS one reps which is always " its just you"; followed by your right its not just you; followed by i know nothing works, our techs are not trained. I know but too bad nothing we can do but take your money for stuff we cant and wint deliver! Do not do it!!!! Review collected by and hosted on G2.com.

Recommendations to others considering Dentrix:

Avoid at all costs. There are so many better products ; the biggest tging to look for is customer service and quality tech support what good is a program not backed ; HS thinks to little of the consumer and to highly of their self importance in the dental undustry to think they need to back up their products. Their greed is destroying dental offices. Review collected by and hosted on G2.com.

What problems is Dentrix solving and how is that benefiting you?

None Dentrix has only created problems. Daily. Review collected by and hosted on G2.com.

AW

Alexander W.

dentist

Small-Business (50 or fewer emp.)

1/20/2022

"Decent management software"

3.5/5

What do you like best about Dentrix?

Low run time errors. Computer doesn't freeze much when running this program. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

Loyal to power practice! It's tough to switch brands. Like going from coke to Pepsi! Review collected by and hosted on G2.com.

JP

Janine P.

Registered Dental Hygienist

Small-Business (50 or fewer emp.)

1/25/2022

"Best Dental Software"

5/5

What do you like best about Dentrix?

Easy to use and very user friendly, most offices use Dentrix software in my area. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

Can not perform some tasks. System crashes quite often Review collected by and hosted on G2.com.

MM

Menahil M.

General Dentist

Small-Business (50 or fewer emp.)

1/17/2022

"Extremely helpful software... Its user friendly and reliable"

3.5/5

What do you like best about Dentrix?

The patient profiling that keeps patients records and allows me to stay updated Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

The downsides would be the number of options i can see on screen Review collected by and hosted on G2.com.

KD

Krissy D.

Club Manager

Small-Business (50 or fewer emp.)

11/16/2021

"Easily operated option for dental practices"

3.5/5

What do you like best about Dentrix?

The ease of use with this software is a big plus. It's ey to learn and navigate. Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

It would have trouble communicating with certain intraoral cameras but that issue may have been corrected by now. Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

10/3/2019

"Great support"

4.5/5

What do you like best about Dentrix?

Easy to use, makes it easy to build insurance and patience and process payments. Also support is great Review collected by and hosted on G2.com.

What do you dislike about Dentrix?

Though easy to use and though support is great sometimes the wait on the phone it’s quite lengthy to reach support Review collected by and hosted on G2.com.