The very general usage and navigation is pretty simple, and it's an "attractive" software. Review collected by and hosted on G2.com.

There's still quite a few bugs Ascend is trying to work with with numbers reporting (collections/production). The insurance entry could absolutely be done better. Review collected by and hosted on G2.com.

Dentrix ascend is complex in that it contains a large variety of functions, yet it is simple to learn and use. Dentrix Ascend is always adding more features, allows the users to request features, and it always evolving to become better. They have excellent customer support with very knowledgeable employees. It listens to its users 100%. Review collected by and hosted on G2.com.

The only problem is that it is cloud based so if our network goes down/internet is out, we are unable to access any information. Also, it does not have a time clock integrated with it, but that is almost worth working around. Review collected by and hosted on G2.com.

The fact that I can access all locations from anywhere. The searchability within Ascend. Review collected by and hosted on G2.com.

Some of reporting, and that you can't view the schedule a week at a glance. Also not being able to close days in the schedule. Review collected by and hosted on G2.com.

Graphics and multiple ways to navigate Ascend. No right or wrong way to access needed information. Review collected by and hosted on G2.com.

Can only be logged in one work station/ computer at a time. But good for security reasons. Review collected by and hosted on G2.com.

Accessibility from anywhere, without a need for a backup. Review collected by and hosted on G2.com.

They won't tell you this, but you'll want a backup internet connection in your office. You are relying on a single point of failure for downtime otherwise. They also tell you that you won't need a server, but you actually do if you want to have a compliant, secure network. Review collected by and hosted on G2.com.

Dentrix Ascend is great concept for mobile dentistry. I currently am a user and am able to access the patient's records, print and mail billing, upload documents such as medical history and/or various documents like insurance cards, etc all remotely (home, in the office, or at the clinical site). As long as there is internet (which most of the facilities offer it), I am able to dental chart, write notes, book appointments, add patient information in, etc right at the facility, whether it be at a nursing home, school, or in home (some patients are homebound). It is quite easy to book a patient's recall appointment, assign clinicians to the appointment, treatment plan, and update billing. Overall, Dentrix Ascend was designed all cloud based and designed well. Review collected by and hosted on G2.com.

The product support/customer service is quite limited and not as helpful as I would like. For a small business, it is difficult to learn all aspects of the office (clinical , admin, finances, etc). I feel as though a lot of the input in dentrix ascend is self-learning. Although the customer service has helped, it is not as great. Review collected by and hosted on G2.com.

This program is easier than most dental software out there. The patient reminders and ability to use between multiple practice locations is amazing. Review collected by and hosted on G2.com.

Pricing monthly is a little steep for a small group of practices. It seems like there are still a lot of bugs that need to be worked out, such as being able to pull reports and track the confirmation calls/texts. Review collected by and hosted on G2.com.

It is very simple and easy to use, both for clinical and accounting staff. Review collected by and hosted on G2.com.

They recently did an update to whete you can only pull up patient images on one screen at a time. Review collected by and hosted on G2.com.

I like how it is easy to look up anything efficiently when used. For example, from pulling up an X-ray or to looking for cases, it can be done quickly in a matter of seconds. It is also very easy to teach to anyone new to the program. Review collected by and hosted on G2.com.

Although I do not have many words on what I do not like about this program, I will say that if the program looks more modern, it will be nicer. It is not a huge problem though for me, personally. Review collected by and hosted on G2.com.

All encompassing keeping patient data together & easily accessible! Review collected by and hosted on G2.com.

Recording recession, perio chart cursor does NOT move automatically. :( Help! Review collected by and hosted on G2.com.