As our practice grew, our employees did not. We have such high standards for who we employ here, we don't typically hire "just anybody". With that said, we became so overwhelmed with trying to keep up with the phone calls, emails and every day tasks that we were crying for help. We came across this system and instantly fell in love. The fact that we can multi-task in the office/on the phone while still being able to address patients via text message made our lives SO much easier! Review collected by and hosted on G2.com.

The option to "opt out" of texting (although legally - I'm sure you have to offer that option). We honestly prefer texting over callling patients so when a patient opts out, it makes extra work for us with having to call and leave messages/play phone tag. Review collected by and hosted on G2.com.

Legwork has provided us with an affordable solution for patient communications. They developed and provide ongoing website management, as well as, two way texting, email and text reminders, birthday greetings, monthly newsletters, rewards programs for referrals, tracking of patient data, and most importantly surveys and reviews. Our presence on google has increased substantially since implementing this system. The company is owned by terrific people that value relationships and service. If you are looking at apatient communication pplatform, look no further. Review collected by and hosted on G2.com.

A downside? I have not found one yet. We have used Legwork for over 4 years. Review collected by and hosted on G2.com.

I like the fast response by the employees at Legwork when there is an issue. I like the functionality of patients' options using the product. For instance, they can choose how they would like to receive coorespondence. The website has great resources to help us track all levels of recare as well. Review collected by and hosted on G2.com.

Sometimes it has a slight glitch as it keeps disconnecting, and then there has been a couple of times when neither of us clicked on a text but it looks like it is unread. Review collected by and hosted on G2.com.

No more IT guys. Everything on the cloud you can access anywhere. And all HIPPA compliance and excellent technical support. Review collected by and hosted on G2.com.

The Auto corrections sometimes when you add a payment into the patient ledger. Review collected by and hosted on G2.com.

two-way texting makes it convenient to contact patients that normally do not like to call the office. Review collected by and hosted on G2.com.

I cannot think of anything offhand. I have enjoyed it so far. Review collected by and hosted on G2.com.

I love how easy it is to contact our patients using texts and emails. Often that is the only way they will respond when we are trying to contact them! I also love how easy it is to get help from their support group. So easy to work with! Review collected by and hosted on G2.com.

We want to be able to send templates to a single patient. Review collected by and hosted on G2.com.

They are trustworthy, compassionate, helpful, hardworking and unlink any other business I have ever dealt with before. We are very fortunate to work with Adam in Legwork support. He always answers my questions in a timely manner and with the best of attitude. I have recommended Adam to my friends in other dental offices. Lework team and especially Adam are absloutely the best in customer service. Review collected by and hosted on G2.com.

Dr Samsavar and I like everything about Legwork. I can't say enough good things about the program and the support staff at Legwork. Review collected by and hosted on G2.com.

Tiffany is appears Johnny on the spot for me with all my practices. One call or email and I'm taken care of. I love you guys!!!! Review collected by and hosted on G2.com.

Don't change a thing!!!! You guys are so awesome!!!! Review collected by and hosted on G2.com.

website building and how every part of patient communication is customizable Review collected by and hosted on G2.com.

review links are really long in text meassage Review collected by and hosted on G2.com.

Scheduling and review platform two way texting. Sending emails to the patient and constant contact portal. Also like how the negative review does not give option to post.

Also like the notification and alerts it gives to my staff to make a recall appointment and to collect the email address. Also like that it send the birthday reminders.Website is laid out well.It allows us to block certain patients to send them reviews request.Allows us to send the gifts to the patients virtually. Review collected by and hosted on G2.com.

Would love if it can be web based, if I can use it on my phone and can track the calls that come on my business phone. relatively slow integration, If the patient calls and wants to come in at the same time, we cant send them the new patient forms to upload them through webforms.

Website ,does not have lot if editing and video features. It will be great if they offer an intra staff communication service as a part of legwork(like asana) and if email can be sent securely. Review collected by and hosted on G2.com.