It supposedly provides good analytics about behaviour of participants. That may well be true, however, webinar product must just work in the first place. If it doesnt, it is less than worthless. Review collected by and hosted on G2.com.
We had an important webinar yesterday with over 100 participants registred. A thing where you put a lot of money and effort to run.
We decided to connect a full hour before on Demio to check if everything is ok.
It was not.
First of all, it took very long time to connect.
You just wait trying to switch browsers and see if it helps to get it working.
My experience is that many things do not work as they should. So instead of being able to rely on product, you are left extremely stressed (we talk of a live webinar here!) with a hope that it will work.
During live session one of admins was just disconnected. Fortunatelly other one was running the slides.
I also was not getting sound from the other speaker, while people in audience were able to hear him. Sometimes sound returned.
That alone is enough to spoil the day. Moreover, this causes significant reputation risks with the audience we invested huge efforts to get.
Then today I cannot log into tool to get a recording. I asked for password and still didn't get the email.
And that is a product we pay real money for. Review collected by and hosted on G2.com.
Hey there, Jody here from Demio! 👋🏼
Thank you so much for taking the time to share your feedback with us, it does mean a lot to us!
We understand you experienced connectivity issues while using the platform, I'm so sorry to hear that. Being totally web-based, it does mean that a strong connection is required. I can assure you our team is always working and striving to make things better for all our users, and currently have a maintenance update schedule in the next few weeks regarding streaming/connectivity system improvements.
Thanks again for sharing your feedback. Please don't hesitate to reach out to support with any questions you may have!
