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DemandTools Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DemandTools extremely easy to use, allowing streamlined data management and efficient deduplication processes. (21 mentions)
Users value the time-saving capabilities of DemandTools, streamlining complex data management tasks efficiently. (10 mentions)
Users value the easy duplicate management of DemandTools, enabling teams to focus more on selling and prospecting. (8 mentions)
Users value the efficiency in handling duplicates with DemandTools, allowing teams to focus on sales activities. (7 mentions)
Users praise the excellent customer support and resources provided by DemandTools, enhancing their overall experience and integration. (6 mentions)
Users appreciate the extensive tools and automation features of DemandTools for efficient data management and reporting. (5 mentions)
Users find that DemandTools offers exceptional data management, streamlining tasks and enhancing efficiency in both analyses and workflows. (3 mentions)
Users value the automation capabilities of DemandTools, streamlining workflows and saving significant time on data management. (1 mentions)
Users desire missing features like recorded training sessions and advanced logic for scenarios to enhance functionality. (4 mentions)
Users find the learning curve steep, requiring time and attention to master DemandTools effectively. (3 mentions)
Users find the limited functionality of DemandTools frustrating, particularly with history tracking and tag persistence. (3 mentions)
Users feel the poor interface design detracts from the overall usability and interaction of DemandTools. (2 mentions)
Users find that working with really large data sets is slower, particularly during the data 'preview' phase. (2 mentions)
Users express concerns about the high costs associated with DemandTools' new pricing model, impacting budget significantly. (1 mentions)
Users find the learning difficulty of DemandTools challenging due to unclear documentation and feature terminology. (1 mentions)
Users highlight the lack of file path customization, making it difficult to manage output and review past merges effectively. (1 mentions)

Top Pros or Advantages of DemandTools

1. Ease of Use
Users find DemandTools extremely easy to use, allowing streamlined data management and efficient deduplication processes.
See 21 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use"

What do you like about DemandTools?

Its pretty straight foward and easy to use its the only tool I use to make mass updates in our CRM

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you like about DemandTools?

That it makes it so easy to identify duplicates and merge duplicates and making changes or updating field values at a scale

2. Time-saving
Users value the time-saving capabilities of DemandTools, streamlining complex data management tasks efficiently.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use"

What do you like about DemandTools?

Its pretty straight foward and easy to use its the only tool I use to make mass updates in our CRM

Jeff H.
JH

Jeff H.

Enterprise (> 1000 emp.)

4.5/5

"Excellent Salesforce Administration Tool"

What do you like about DemandTools?

The wide range of tools tools that allow many forms of data query, update, and deduping. Each is pretty easy to use once you get the hang of it, and

3. Duplicate Management
Users value the easy duplicate management of DemandTools, enabling teams to focus more on selling and prospecting.
See 8 mentions

See Related User Reviews

SG

Stefen G.

Mid-Market (51-1000 emp.)

5.0/5

"Are your sales reps fighting over who gets a lead instead of selling?"

What do you like about DemandTools?

One of my favorite outcomes using Demand Tools is targeting duplicate issues at the source. Duplicate records cause frustrations on every level - BDR'

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Powerful Duplicate Detection, But Lacks Dynamics Support"

What do you like about DemandTools?

The ability to create scenarios to catch different types of duplicates caused by different types of errors is fantastic! We have ones for specific ki

4. Efficiency
Users value the efficiency in handling duplicates with DemandTools, allowing teams to focus on sales activities.
See 7 mentions

See Related User Reviews

SG

Stefen G.

Mid-Market (51-1000 emp.)

5.0/5

"Are your sales reps fighting over who gets a lead instead of selling?"

What do you like about DemandTools?

One of my favorite outcomes using Demand Tools is targeting duplicate issues at the source. Duplicate records cause frustrations on every level - BDR'

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you like about DemandTools?

That it makes it so easy to identify duplicates and merge duplicates and making changes or updating field values at a scale

5. Customer Support
Users praise the excellent customer support and resources provided by DemandTools, enhancing their overall experience and integration.
See 6 mentions

See Related User Reviews

TB

T B.

Enterprise (> 1000 emp.)

5.0/5

"DemandTools best Solution"

What do you like about DemandTools?

The ease of use, suburb customer service, great documentation, and ease of integration. I used competitors of DemandTools and the UI on Validity Deman

SA

Sara A.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use product, great customer service and Training"

What do you like about DemandTools?

The weekly training schedule is such a valuable tool for someone who just joined the platform. You are able to solve your problems while also hearing

6. Features
Users appreciate the extensive tools and automation features of DemandTools for efficient data management and reporting.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I'm an Accountant not IT and Demand Tools ease of use makes me feel like I'm technical!"

What do you like about DemandTools?

I've yet to find anything I can't do with it! Especialy fixing errors!

V S.
VS

V S.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for admin's to do Merging,Vlookup,Data reviews"

What do you like about DemandTools?

I been using Demand tools from very long for different clients and always recommonded for admin to get the tool for lot of merging,comparision,vlookup

7. Data Management
Users find that DemandTools offers exceptional data management, streamlining tasks and enhancing efficiency in both analyses and workflows.
See 3 mentions

See Related User Reviews

Kharaam S.
KS

Kharaam S.

Mid-Market (51-1000 emp.)

5.0/5

"LifeSavor, Smooth, Brilliant"

What do you like about DemandTools?

We often use demand tools for duplicate management, deleting, and modifying records in bulk. The frequent refresher trainings really helps admins easi

Amanda S.
AS

Amanda S.

Enterprise (> 1000 emp.)

5.0/5

"Life Saver!"

What do you like about DemandTools?

DemandTools is so much easier to use than Dataloader in my opinion. I use it almost every day to manage our Salesforce orgs.

8. Automation
Users value the automation capabilities of DemandTools, streamlining workflows and saving significant time on data management.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you like about DemandTools?

That it makes it so easy to identify duplicates and merge duplicates and making changes or updating field values at a scale

Top Cons or Disadvantages of DemandTools

1. Missing Features
Users desire missing features like recorded training sessions and advanced logic for scenarios to enhance functionality.
See 4 mentions

See Related User Reviews

Tammy R.
TR

Tammy R.

Mid-Market (51-1000 emp.)

5.0/5

"DemandTools is the only tool I rely on to efficiently provide up-to-date, clean Salesforce CRM data."

What do you dislike about DemandTools?

I wish the office hours and trainings were recorded and stored or more easily accessible. I would love to take a DT masterclass. I also wish there wer

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Powerful Duplicate Detection, But Lacks Dynamics Support"

What do you dislike about DemandTools?

Using it with Dynamics. Nobody we’ve spoken with at support knows about Dynamics, all documentation is written for Salesforce, and nearly every bug w

2. Learning Curve
Users find the learning curve steep, requiring time and attention to master DemandTools effectively.
See 3 mentions

See Related User Reviews

Ruth Ann B.
RB

Ruth Ann B.

Enterprise (> 1000 emp.)

5.0/5

"Amazing Product to Match Data"

What do you dislike about DemandTools?

When you open a scenario it defaults to the last data set so you have to ensure you are working with the right data. In fast paced environment have t

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Cool tool"

What do you dislike about DemandTools?

It requires quite a bit of learning how it works

3. Limited Functionality
Users find the limited functionality of DemandTools frustrating, particularly with history tracking and tag persistence.
See 3 mentions

See Related User Reviews

SG

Stefen G.

Mid-Market (51-1000 emp.)

5.0/5

"Are your sales reps fighting over who gets a lead instead of selling?"

What do you dislike about DemandTools?

I think the application runs smooth and fast. Do wish there was some web bases functionality.

Wendy P.
WP

Wendy P.

Enterprise (> 1000 emp.)

5.0/5

"Efficient, Intuitive, and Time-Saving Data Migration with DemandTools"

What do you dislike about DemandTools?

One thing I find frustrating about DemandTools is the tagging experience in scenarios. When I select a tag, it doesn’t persist—so I have to repeatedly

4. Poor Interface Design
Users feel the poor interface design detracts from the overall usability and interaction of DemandTools.
See 2 mentions

See Related User Reviews

Gaurav M.
GM

Gaurav M.

Enterprise (> 1000 emp.)

5.0/5

"Best Saas Data Loader tool with user friendly experience"

What do you dislike about DemandTools?

Nothing much but it interface should be more appealing and interactive.

linga raju P.
LP

linga raju P.

Enterprise (> 1000 emp.)

5.0/5

"Enables seamless execution of bulk operations with minimal effort."

What do you dislike about DemandTools?

UI need to be improved to make user friendly

5. Slow Loading
Users find that working with really large data sets is slower, particularly during the data 'preview' phase.
See 2 mentions

See Related User Reviews

AE

Andrew E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent tool and UI to work with Salesforce data in bulk."

What do you dislike about DemandTools?

Working with really large data sets can be slower, especially as you try to progress into the 'preview' of the data.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you dislike about DemandTools?

it is okay but is just bit slightly slow

6. Expensive
Users express concerns about the high costs associated with DemandTools' new pricing model, impacting budget significantly.
See 1 mentions

See Related User Reviews

Jeff H.
JH

Jeff H.

Enterprise (> 1000 emp.)

4.5/5

"Excellent Salesforce Administration Tool"

What do you dislike about DemandTools?

We were not thrilled with the licening model that changed from individual licenses (which were our Admins) to being based on total users, where we hav

7. Learning Difficulty
Users find the learning difficulty of DemandTools challenging due to unclear documentation and feature terminology.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Cool tool"

What do you dislike about DemandTools?

It requires quite a bit of learning how it works

8. Limitations
Users highlight the lack of file path customization, making it difficult to manage output and review past merges effectively.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Looked for a duplicate matching tool and DemandTools fits the brief"

What do you dislike about DemandTools?

The history element. Often I want to look back at past merges to see what happened but I can't do this, I can only see a row item for the entire merge

DemandTools Reviews (284)

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Reviews

DemandTools Reviews (284)

View 2 Video Reviews
4.6
284 reviews
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Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Awesome Product!"
What do you like best about DemandTools?

Easy to use, a logical configuration and excellent application for quick updates in Salesforce. Last time I changed jobs, I negotiated at least one license with DemandTools before accepting the new position. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

I used to dislike the UI but with the recent deployer, I use both UIs. Great to have a choice depending on what type of data I need to update. Review collected by and hosted on G2.com.

Chris N.
CN
Business Operations Manager
Financial Services
Mid-Market (51-1000 emp.)
"Valuable Salesforce Tool"
What do you like best about DemandTools?

The ability to know that I can mass update or change data very quickly. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

I feel the new web-based version still needs some refinement. Review collected by and hosted on G2.com.

GC
Salesforce Administrator
Mid-Market (51-1000 emp.)
"Powerful tool with lots of functionality"
What do you like best about DemandTools?

Quick and easy to use once you're up to speed. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

The UI does take some getting used to. I've found Validity's live sessions and content on each of the modules to be very helpful in getting the most out of DemandTools. There is definitely a learning curve, but I've found it's worth investing the time to learn how to get the most out of DemandTools. Review collected by and hosted on G2.com.

Mark Vincent D.
MD
CRM Data Analyst
Enterprise (> 1000 emp.)
"Amazing Tool to manage your SF Data"
What do you like best about DemandTools?

Mass Update, modify multiple fields in DT, update directly in DemandTools. etc. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

I have no dislike as of this moment. Thanks Review collected by and hosted on G2.com.

Madeleine F.
MF
Salesforce Manager
Enterprise (> 1000 emp.)
"I love DT! MassEffect is my favorite"
What do you like best about DemandTools?

MassEffect makes my life SO much easier! The ease of use is amazing. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

n/a so easy to use! To me, nothing is missing Review collected by and hosted on G2.com.

RG
D
Mid-Market (51-1000 emp.)
"Demand Tools works, it's that simple"
What do you like best about DemandTools?

DemandTools just simply works when other apps (dataloader.io, mulesoft, etc.) struggle.

I like that I can extract data from Salesforce at any and all levels of detail without limitations. And then, being able to adjust the data or add to it and then easily load it back into Salesforce, just works.

I also like the ease-of-use in mapping data. It's visual, drag-and-drop easy. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

It's sometimes difficult to switch from connecting to a Sandbox and them disconnection there and connecting to Production. Review collected by and hosted on G2.com.

MI
Salesforce Administrator
Mid-Market (51-1000 emp.)
"Great tool! No glitches. Helps manage Salesforce database"
What do you like best about DemandTools?

Convenient data managing, mass updates, data deduplication. Fast support team. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

A bit pricy. Would be great to have the ability to work with metadata as well. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"I wouldn't take a Salesforce Admin Job somewhere that doesn't have DemandTools"
What do you like best about DemandTools?

My most favorite thing about DemandTools is how easy it is to use and how clear the results are at the end of data manipulation. I can clearly see what succeeded, what failed, and why. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

My least favorite thing, if I had to pick one, is in the new Validity DemandTools (V), It's difficult to know which "module" I should pick for what I'm trying to accomplish. Review collected by and hosted on G2.com.

Steven S.
SS
Board Member - Sales and Marketing Advisor
Mid-Market (51-1000 emp.)
"I've used Demand Tools for over 15 years with two employers to great success."
What do you like best about DemandTools?

Demand Tools is easy to use and powerful for maintaining data hygiene and managing mass updates and imports. I can't imagine using Salesforce.com without it. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

I have no complaints. The program performs reliably, is packed with useful functionality and support is great. Review collected by and hosted on G2.com.

DM
S
Mid-Market (51-1000 emp.)
"Excellent tool"
What do you like best about DemandTools?

It makes duplicate management a breeze, along with easily comparing records to find IDs Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

Nothing to dislike, it is a great tool!! Review collected by and hosted on G2.com.