The automation after a service visit or vehicle purchase makes things easy on our end. I have the app installed on my phone and can respond to questions in a quick and professional manner. Our Google reviews have increased dramatically since we have started using DemandHub. Review collected by and hosted on G2.com.

Copy and paste is nearly impossible while using the app. Some customers request that the link be sent to them again, and it can be very difficult. I would like more reply templates to be installed in the app as well. Review collected by and hosted on G2.com.

Ease of use, easy to see who is responding and when. Easy to see new and historical messages Review collected by and hosted on G2.com.

I don't have anything that I do not like about it Review collected by and hosted on G2.com.

The interface is very easy to use. Best way to be able to multi-task in a clinic that has 17 different practitioners. Really love the easy to use templates and the incorporation of the google reviews Review collected by and hosted on G2.com.

Sometimes the interface can be glitchy. We have it set up so that incoming messages come up as desktop notifications. Sometimes there is a huge delay in when the message has come in and when we are notified. We also find that we often have to refresh the page to see new messages.

I don't like that the templates have changed into alphabetical order. It would be much easier and quicker to have them listed in the order of most used. Review collected by and hosted on G2.com.

User friendly and gives the user as much or little control they want. I also enjoy the app, super easy for me as I am out of office a lot on the go. Review collected by and hosted on G2.com.

Sometimes the app freezes up or will not let me use the generated responses in the app. Review collected by and hosted on G2.com.

DemandHub is so easy to use. Our clients love that they can send us a quick message when it's convenient to ask questions, confirm/ move appointment times and get a quick response.

Sometimes phone calls can take too much time in a busy day, which is a fantastic option for our front desk staff.

I also love that we can send google review invites via this service as well. Review collected by and hosted on G2.com.

I don't have any dislikes! DemandHub is very easy to use. Review collected by and hosted on G2.com.

At our accounting firm, I like the texting feature. A lead or client would come in from the website; it switches to a text message for the client. I can respond either via my laptop or phone app. I can text existing clients with a review link. I can text leads for booking details. We got quick responses.

Support was really good. I did not need it too often, but when I did, the team was helpful.

The user interfact is easy to use and easy to learn. Review collected by and hosted on G2.com.

Nothing too specific. Earlier on, the app would sometimes crash on my phone, but DemandHub fixed that a while ago with their regular updates. Review collected by and hosted on G2.com.

Very easy to use and navigate, I like the app very easy to be engaged with customers Review collected by and hosted on G2.com.

I would like a longer response time when an initial lead comes in, sometimes I am still writing to the customer, and it flips to the next salesperson. I would like another 5 minutes from when lead comes in. Review collected by and hosted on G2.com.

The chat function is amazing - you can easily chat informally with customers/clients and they tend to respond quicker than with emails.

I like that we can quickly send a request for a review. Review collected by and hosted on G2.com.

I would prefer a 'read' function. There's a delay in email notification after a customer responds. For clients that we have submitted a review before, I would prefer a banner or some obvious signage that shows that so we don't accidentally send another request. Review collected by and hosted on G2.com.

quick support response and excellent tool to communicate with visitors. Easy to implement and lightweight tool. Review collected by and hosted on G2.com.

run time errors that makes us bit conscious about the product security. Review collected by and hosted on G2.com.

Ability to text clients and team engagement. The process to obtain reviews has become much easier and efficient. Review collected by and hosted on G2.com.

Had a good experience so far using the app and looking forward to the new features which will be included with current pricing. Review collected by and hosted on G2.com.