# Top 10 Autotask Alternatives & Competitors (632)4.3 out of 5 Reviewers exploring Autotask often also consider these top-rated options in the same software category. Professional Services Automation Software is used by teams seeking secure, top rated platforms with features like portfolio mix, portfolio performance, and risk, according to G2 reviews. When comparing Autotask with other tools, reviewers most often evaluate integrations and features as key differentiators. The best overall alternative to Autotask is [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews), rated ~4.0 stars on G2 from 556+ reviewers. It is frequently praised for integration and feature richness. Other well-known alternatives to Autotask are: - [Freshservice](https://www.g2.com/products/freshservice/reviews) – known for automation and ticketing system (G2 star rating ~4.6) - [Atera](https://www.g2.com/products/atera/reviews) – highly rated for automation and efficiency (G2 star rating ~4.6) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – offers incident management and efficiency (G2 star rating ~4.5) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) – best suited for teams that need project management and reporting (G2 star rating ~4.3) Browse top options below. Based on G2 review data, Autotask is most commonly used in industries like [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Help Desk Software](https://www.g2.com/categories/help-desk). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Autotask - ConnectWise PSA - Freshservice - Atera - ServiceNow IT Service Management - Certinia PS Cloud - Accelo - SuiteProjects Pro - Jira Service Management ## Top 10 Alternatives to Autotask Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Autotask stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Networking, and Telecommunications, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ](https://www.g2.com/products/connectwise-psa/reviews) [ ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews) By [ConnectWise](https://www.g2.com/sellers/connectwise) [ 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews#reviews) Product Description Business Automation and ConnectWise PSA (formerly ConnectWise Manage) Reviewers say compared to Autotask, ConnectWise PSA is: Slower to reach roi Categories in common with Autotask: [ Professional Services Automation ](/categories/professional-services-automation)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Autotask, Freshservice is: Slower to reach roi Easier to set up Easier to admin Categories in common with Autotask: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image") ](https://www.g2.com/products/atera/reviews) [ Atera ](https://www.g2.com/products/atera/reviews) By [Atera](https://www.g2.com/sellers/atera) [ 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews#reviews) Product Description Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to Autotask, Atera is: Easier to set up Easier to admin More usable Categories in common with Autotask: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Product Description ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Autotask, ServiceNow IT Service Management is: Slower to reach roi Easier to admin Easier to set up Categories in common with Autotask: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/238598d7c4a8c5924a0601c7ed740c8f/certinia-ps-cloud.png "Product Avatar Image") ](https://www.g2.com/products/certinia-ps-cloud/reviews) [ Certinia PS Cloud ](https://www.g2.com/products/certinia-ps-cloud/reviews) By [Certinia](https://www.g2.com/sellers/certinia) [ 4.3/5(674) ](https://www.g2.com/products/certinia-ps-cloud/reviews#reviews) Product Description Certinia Professional Services (PS) Cloud is the world’s only AI-first Services Engine native to Salesforce. By providing a single, high-fidelity system of record where sales, delivery, and finance share one context, Certinia provides the "Deterministic Scaffolding" for AI to act as an Autonomous Operator rather than just a scribe. Eliminate the "Context Gap": Unlike disconnected point solutions that create a "Franken-stack,"PS Cloud is native to Salesforce. This eliminates the Context Gap, giving our AI (Veda) full visibility into customer, project, and financial data to drive Hard-ROI without manual syncing. Shift from Scribe to Operator: Move beyond simple summarization to "Digital Worker Orchestration". Veda Specialist Agents handle the "administrative plumbing", extracting RAID items and reallocating resources, to move your team from "Data Janitors" to Outcome Orchestrators. • Optimize with Global Orchestration: Close utilization gaps and accelerate velocity by shrinking the "dead zone" between sales and delivery. Use intelligent resource matching to ensure the right talent is always on the right project, driving a 20% increase in global utilization. • Automate Auditable "Services Math": Replace probabilistic guessing with Deterministic Logic. Handle complex value- and outcome-based pricing with a hardened financial engine that ensures 100% auditable revenue recognition and minimizes forecast variance. • Escape the "Maintenance Spiral": Stop wasting 80% of your budget on brittle integrations. By unifying operations on one platform, you eliminate the " Manual Tax," allowing you to reallocate resources away from maintenance and toward AI-driven innovation. • Turn Intelligence into Action: Veda moves your organization from "AI curiosity" to strategic financial intelligence. Embedded analytics surface risks and predict performance with certainty, ensuring every project remains a profitable engine for the business. Reviewers say compared to Autotask, Certinia PS Cloud is: Slower to reach roi Categories in common with Autotask: [ Professional Services Automation ](/categories/professional-services-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/fbd2153b13fc6c72bbb5b34110ab8e55/accelo%282%29.png "Product Avatar Image") ](https://www.g2.com/products/accelo/reviews) [ Accelo ](https://www.g2.com/products/accelo/reviews) By [Accelo](https://www.g2.com/sellers/accelo) [ 4.3/5(685) ](https://www.g2.com/products/accelo/reviews#reviews) Product Description Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business. Reviewers say compared to Autotask, Accelo is: Slower to reach roi Better at support Easier to do business with Categories in common with Autotask: [ Professional Services Automation ](/categories/professional-services-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/26228f9c86eb61a2b439545beb9476da/suiteprojects-pro.png "Product Avatar Image") ](https://www.g2.com/products/suiteprojects-pro/reviews) [ SuiteProjects Pro ](https://www.g2.com/products/suiteprojects-pro/reviews) By [Oracle](https://www.g2.com/sellers/oracle) [ 3.7/5(231) ](https://www.g2.com/products/suiteprojects-pro/reviews#reviews) Product Description From resource management and project management, to time and expense tracking, project accounting, and billing and invoicing, NetSuite OpenAir PSA solution provides a better way to manage projects and resources. Reviewers say compared to Autotask, SuiteProjects Pro is: Slower to reach roi Categories in common with Autotask: [ Professional Services Automation ](/categories/professional-services-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Autotask, Jira Service Management is: Slower to reach roi Easier to set up Easier to admin Categories in common with Autotask: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e10379688b9627fab5d4f638b4867ccf/kantata-professional-services-automation-formerly-mavenlink-kimble.png "Product Avatar Image") ](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) [ Kantata Professional Services Automation (formerly Mavenlink+ Kimble) ](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) By [Kantata (formerly Mavenlink + Kimble)](https://www.g2.com/sellers/kantata-formerly-mavenlink-kimble) [ 4.2/5(1,572) ](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews#reviews) Product Description Kantata makes people-powered businesses more successful and productive. Our purpose-built software is helping over ,500 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging Kantata's Professional Services Automation (PSA) soltuion, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Reviewers say compared to Autotask, Kantata Professional Services Automation (formerly Mavenlink+ Kimble) is: Slower to reach roi Easier to do business with Easier to admin Categories in common with Autotask: [ Professional Services Automation ](/categories/professional-services-automation) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/953ce5ef8a70d8356d2fac237665f402/deltek-replicon-time.jpg "Product Avatar Image") ](https://www.g2.com/products/deltek-replicon-time/reviews) [ Deltek Replicon Time ](https://www.g2.com/products/deltek-replicon-time/reviews) By [Deltek](https://www.g2.com/sellers/deltek) [ 4.3/5(793) ](https://www.g2.com/products/deltek-replicon-time/reviews#reviews) Product Description Replicon Time is a leading cloud-based project time tracking platform that helps mid-market and enterprise organizations manage time, projects, and workforce operations with accuracy and confidence. Built on the Replicon Time Intelligence™ Platform, it provides a single source of truth for all time data — connecting project delivery, billing, payroll, labor compliance, and workforce productivity across global teams. Key Features & Benefits \* AI-powered Time Tracking: Accurately capture employee time for projects, clients, and internal work through intelligent, AI-enabled timesheets. Reduce manual effort and eliminate missed billable or payroll hours. \* Project Time & Cost Management: Track billable and non-billable hours, monitor budgets, and link time directly to project profitability and client billing. \* Workforce & Scheduling Management: Manage employee schedules, shifts, attendance, overtime and labor costs across locations while supporting global labor rules and pay policies. \* Leave & Absence Management: Automate time-off requests, approvals, and accruals with built-in policy support for regional and organizational requirements. \* Compliance & Governance: Support compliance with labor regulations such as DCAA and global pay rules through built-in controls and audit-ready data. \* Payroll & Billing Integrations: Seamlessly integrate time data with HCM, ERP, payroll, and accounting systems such as Deltek, SAP, Oracle, and Microsoft 365 to ensure billing and payroll accuracy. \* Analytics & AI Insights: Gain real-time visibility into utilization, costs, and productivity through interactive dashboards designed for finance, operations, and project leaders. \* Mobile & Global Support: Empower distributed teams with mobile time capture, cloud clock for field workers, geo-location, offline entry, and multilingual, multi-currency capabilities for global scalability. Who Uses Deltek Replicon Time? Replicon Time serves project-based and people-centric organizations across industries including professional services, IT services, consulting, engineering, financial services, and government contracting. \* Finance leaders use Replicon Time to improve billing accuracy and control project costs. \* Operations and project leaders rely on it to streamline time tracking, ensuring no missed billable or payroll hours and maximizing employee productivity. \* HR and compliance teams trust it to maintain labor compliance and workforce transparency. Deltek Replicon Time provides a unified, scalable platform that connects every aspect of time, workforce, and project management — helping organizations improve profitability, support labor compliance, and make confident, data-driven decisions. Reviewers say compared to Autotask, Deltek Replicon Time is: Slower to reach roi Easier to admin Easier to set up Categories in common with Autotask: [ Professional Services Automation ](/categories/professional-services-automation) ## Autotask Alternatives FAQs Generated using AI ### How does Autotask compare to ConnectWise PSA? According to G2 data, [Autotask](https://www.g2.com/products/autotask/reviews) holds a higher average rating of 4.3/5 from 590 reviews compared to ConnectWise PSA's 4.0/5 from 582 reviews. Autotask scores better across key dimensions: it leads by 0.1 points in Meeting Requirements (8.5 vs 8.4), by 0.5 points in Usability (7.9 vs 7.4), by 0.8 points in Ease of Setup (7.4 vs 6.6), by 0.2 points in Ease of Admin (7.6 vs 7.4), by 0.7 points in Support (8.2 vs 7.5), and by 0.7 points in Ease of Doing Business (8.4 vs 7.7). User sentiment highlights Autotask's strengths in ease of use (65 mentions), integrations (49 mentions), ticket management (43 mentions), and automation (30 mentions), whereas ConnectWise PSA is praised for ease of use (36 mentions), integrations (21 mentions), and feature richness (15 mentions). Both products face critiques on learning curve and complexity, but Autotask's interface is often described as outdated yet powerful, while ConnectWise PSA is noted for being clunky and having an older architecture. Overall, Autotask offers a more comprehensive and integrated PSA platform with stronger automation, better support, and higher user satisfaction scores, making it a preferred choice for MSPs seeking a robust, scalable solution. ### What are the best alternatives to Autotask? The best alternatives to Autotask include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 stars, 1156 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1867 reviews), and [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) (4.0/5 stars, 582 reviews). These alternatives are favored for their ease of use, automation capabilities, integration ecosystems, and comprehensive feature sets. Freshservice and Atera stand out for their intuitive interfaces and AI-powered automation, while ServiceNow excels in enterprise-grade workflow automation and integration. ConnectWise PSA is recognized for its robust customization and centralized service management. ### What features do alternatives offer that Autotask does not? Autotask users frequently cite the need for a more modern, intuitive user interface, improved reporting customization, enhanced project management capabilities, and better integration with third-party tools such as Datto RMM and IT Glue. Users also desire more granular permission settings, improved client portal functionality, and AI-driven automation features for ticket triage and knowledge base suggestions. ### Which Professional Services Automation tools do reviewers recommend instead of Autotask? Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of administration, superior support, and faster setup compared to Autotask. [Atera](https://www.g2.com/products/atera/reviews) is praised for its all-in-one platform combining RMM, helpdesk, and automation with a per-technician pricing model, making it efficient for MSPs and IT teams. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is recommended for organizations seeking enterprise-grade ITSM with AI-driven automation and comprehensive visibility. [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) is suggested for users needing a highly customizable and integrated platform for ticketing, billing, and project management. Additionally, [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) and [Accelo](https://www.g2.com/products/accelo/reviews) are noted for their unified platforms combining project management, resource planning, and financial tracking, with strong automation and integration capabilities, making them suitable alternatives for professional services automation needs. ### Why do users choose ConnectWise PSA over Autotask? Users choose [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) over Autotask primarily for its comprehensive feature set and industry familiarity, as it has been a standard in the MSP space for over 20 years. ConnectWise PSA offers strong customization capabilities, allowing users to tailor workflows and fields extensively, which appeals to organizations needing granular control. It is recognized for its powerful automation features that significantly reduce manual workloads, with 15 mentions highlighting automation as a key benefit. Additionally, ConnectWise PSA is valued for its integration ecosystem and centralized platform that consolidates ticketing, projects, billing, and customer communications, facilitating streamlined operations. Users also appreciate its ease of use once properly set up, with 10 mentions of easy customization and integration. Some users prefer ConnectWise PSA due to its client management capabilities and the availability of extensive training resources like ConnectWise University. Despite some critiques about its interface and support, ConnectWise PSA is chosen for its robust functionality, especially by organizations seeking a mature, all-in-one PSA solution with deep customization and automation options that can be optimized to fit complex MSP workflows. ### Explore Articles [ Is a dedicated live commerce platform worth it for a small clothing brand? ](https://www.g2.com/discussions/is-a-dedicated-live-commerce-platform-worth-it-for-a-small-clothing-brand) [ Best software for multi-channel content performance tracking ](https://www.g2.com/discussions/what-s-the-best-software-for-multi-channel-content-performance-tracking) [ Which social media listening platforms are good at picking up sentiment shifts around product launches or campaign announcements before they become a problem? ](https://www.g2.com/discussions/which-social-media-listening-platforms-are-good-at-picking-up-sentiment-shifts-around-product-launches-or-campaign-announcements-before-they-become-a-problem) [ Which emergency management software provides real-time situational awareness and mass communication during security incidents? ](https://www.g2.com/discussions/which-emergency-management-software-provides-real-time-situational-awareness-and-mass-communication-during-security-incidents) [ Crossbeam vs PartnerStack for a partnerships team that wants to identify account overlaps with technology partners and activate co-selling opportunities without manual data sharing? ](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-a-partnerships-team-that-wants-to-identify-account-overlaps-with-technology-partners-and-activate-co-selling-opportunities-without-manual-data-sharing) [ Which mobile crash reporting tools integrate with project tracking platforms for automated issue creation? ](https://www.g2.com/discussions/which-mobile-crash-reporting-tools-integrate-with-project-tracking-platforms-for-automated-issue-creation) ### Spotlight Categories [ ETL Tools ](https://www.g2.com/categories/etl-tools) [ Operational Risk Management Software ](https://www.g2.com/categories/operational-risk-management) [ Payroll Software ](https://www.g2.com/categories/payroll)