Filing is quick, document issue saves a lot of time, holiday calendar records requests immediately.
Ticket support is prompt and there are many how-to guides to review.
Direct contact with our account manager is welcomed and response time for queries is quick. Review collected by and hosted on G2.com.
The search mechanism is a little restrictive i.e. the use of * and ' ' is more time consuming than just typing in a keyword to bring up results.
The search for phone numbers is difficult sometimes i.e. if someone is called Andrew and you type in Andy and the surname, it doesn't even pick up any close results on the surname only.
The general administration of holidays etc. is not quite as user friendly as I would have hoped.
Restrictions on license numbers i.e. we needed to reduce licenses based on our team size and since licenses came in bands it remained costly for our smaller number of users. Review collected by and hosted on G2.com.