Delighted is visually pleasing as well as so super simple to use. We went from QuestionPro to Delighted and boy, am I happy we did. I even think our NPS score went up because we switched to this platform. You cannot miss the super easy to use scale at the top of the survey. Review collected by and hosted on G2.com.

I really haven't been using that long to form an opinion of what I dislike about Delighted. It seems user friendly and our respondents seem to really like it. I'm very happy we left QuestionPro to go to Delighted. Review collected by and hosted on G2.com.

The simplicity of the dashboard

The Flexibility of the API

The service and responsiveness of the team and Caleb the CEO Review collected by and hosted on G2.com.

Would like to have a thumbs-up/thumbs-down question as well Review collected by and hosted on G2.com.

I like how user-friendly Delighted is, both for our survey participants and for the staff members that review and synthesize the collected data. I LOVE how responsive their team is as well. Review collected by and hosted on G2.com.

I'm not sure I have anything major to report! Review collected by and hosted on G2.com.

Love the web app survey option. Being able to tag and add trend to responses is great for reporting. Review collected by and hosted on G2.com.

It would be good to manage segments of users better as currently if you want to email an NPS survey there is no way of segmenting the users you have uploaded. Review collected by and hosted on G2.com.

Support has been phenomenal. Tool is easy to use. Review collected by and hosted on G2.com.

None at this moment. I like how simple it is. Review collected by and hosted on G2.com.

Ease of setup for email and in-app surveys, easy to work with API, integrations (with Slack, Intercom and Advocately), good Dashboard. Their Support team is responsive and excellent. Review collected by and hosted on G2.com.

The custom reports (Trends) leave a little bit to be desired Review collected by and hosted on G2.com.

The API Documentation and built-in integrations are handy and easy to set up. It's easy and it works. The best part though is the amazing support that's provided. Sean went above and beyond to ensure our complex software driven NPS strategy was a success, thanks Sean! Review collected by and hosted on G2.com.

The reporting and visualization within the App is still pretty limited and hasn't changed in over 6 months, the API allows you to do everything, but it's a bit awkward trying to get people and their attributes all in one place and surveys sending out programmatically. Review collected by and hosted on G2.com.

The high response rate from customers is brilliant. We use the feedback to catch people dissatisfied with any part of our service and reengage them. Review collected by and hosted on G2.com.

There's nothing to dislike. It's a very simple solution / service and very simple to use. Review collected by and hosted on G2.com.

Support - I was extremely impressed with the support I was given. This is more of a self service platform but I had an issue with a feature that I expressed to the feedback portion of the site. I received a lengthly email back within 20 minutes. Delighted then fixed my problem (customized my instance) to make it more useful for our business. Quick and personalized service goes a long way!

Conversion - compared to other tools, the NPS survey sits directly in the email. This allows users to answer without having to click a link. From what I've seen, this greatly increases conversion and engagement.

Trends - I like that you can segment the data based on tags to understand trends across different business units or accounts.

Filtering - This allows you to quickly check the NPS of different segments of your business without having to run a cumbersome report. Review collected by and hosted on G2.com.

Out of the box, there is no reminder feature to send to people say 2 or 3 days after sending the first email. The throttle feature cannot be turned off. This means that you can't send a reminder to anyone that their survey has yet to be answered (until 30 days has elapsed). While the idea is good in practice, this greatly reduces our conversion rate.

On the People tab, you cannot search an email address. You have to scroll through every page to see if you've emailed someone in the past. This is long and tedious.

When you export a list of users, you have to export one of Active, one of Unsubscribed, and one of Bounced. Ideally, it would export one list and label each of the status.

No way to go in and edit data after the survey has been sent. So if I mistakenly tag someone with a typo, I cant fix the typo so there are two buckets that the data is falling in. Review collected by and hosted on G2.com.

I have been very impressed with the clean interface and user friendly design of Delighted. The company is always super responsive to questions, suggestions, and support requests. I tried out a few other NPS survey tools before trying Delighted and I'm glad I kept looking until I found it. Review collected by and hosted on G2.com.

Nothing! We are a B2B company and when we asked to modify the survey to better reflect that (by changing "friend" to "colleague") Delighted was incredibly fast to make the change. Review collected by and hosted on G2.com.