AB

Verified User in Building Materials

Mid-Market (51-1000 emp.)

3/4/2019

"Delighted is quick to answer and very patient"

5/5

What do you like best about Delighted?

Delighted always answers questions fast and they never tire of explaining want walking you through their system! Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I basically don't have any issues with Delighted Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/17/2018

"Lots of cool new features for such an affordable and easy to use platform"

5/5

What do you like best about Delighted?

Ease of use, great new reporting analytics Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Phone support would be helpful, but email support is very fast and responsive Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

They are continuously innovating. The surveys and dashboard is colorful and easy to navigate. Support is email only, but the response time is fast and the team is a pleasure to work with. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We've used Delighted for NPS surveys for over 3 years. The customer insights are invaluable and we're able to automate alerts to the CSM team based on the type of response to effectively close the loop. Review collected by and hosted on G2.com.

AP

Aleksander P.

Head of Marketing

Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

3/15/2018

"Its easy, efficient and effective"

5/5

What do you like best about Delighted?

1 - The API and possibility to automate with CRM, sending the surveys at the right time to our customers

2 - Metrics and analytics

3 - Ability to tag and comment on each response

4 - Quick answer to the customer feedback if needed Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Not really dislikes, but points for improvement

1 - Some widget to insert in the site to show notes and commentaries as social proof

2 - Pixel to show if the email was open or not by the customer and If the email wasn't opened, an automation to resend the email in specific time

3 - A big improvement would be an integration with Messenger and WhatsApp to send the surveys

4 - And last, but not least, a tool to build a workflow to get a response if the client didn't saw the survey. Example: Send an email, if they don't open, send an SMS, if they didn't respond, send and whatsapp, etc... Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

If you need a platform to implement NPS score in your company, Delighted is a Delight, as the name suggests. It's very easy to setup and start sending automatic surveys in hours if combined with a CRM.

If you want consistent feedback from your clients, ability to tag, comment and answer reviews, and analyze data. Its a no-brainer. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

1 - Send surveys automatically to our clients

2 - Adjusting our services and process quickly based on the feedbacks

3 - Ability to respond our client at the same time we get answers

4 - Our NPS score =) Review collected by and hosted on G2.com.

AT

April T.

Vice President

Publishing

Mid-Market (51-1000 emp.)

3/1/2018

"Driving business results through NPS by Delighted"

5/5

What do you like best about Delighted?

The Delighted NPS survey was very easy to set up and get going, and it has a great user experience, which increased our NPS response rate and the amount of open feedback we were receiving. As our response rate increased, so did our NPS score, and our score has become more stable over time, allowing us to know when there are real changes in NPS rather than random fluctuations from a lower response number. Their support is also amazing and helpful. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Its simplicity is also limiting. I often get asked if we can add a question to the NPS survey, but we can't without adding a separate survey on the page seen after giving comments, only reaching respondents who leave comments and then directing them of Delighted and into another survey platform. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

Our customers are diverse and speak many different languages. Delighted gives us a great user experience, with the NPS question in all our customers' languages, ensuring that we are collecting scores and feedback from all customers and decreasing the likelihood of misunderstanding. NPS is one of our key performance indicators, and we use that feedback to find and remedy complaints, track service performance over time, and find opportunities to better serve our customers. The ability of Delighted to integrate with other applications also solved difficulties we had in following up with our NPS respondents, so now we close the loop with customers within 24 hours of their NPS response, showing them that we are listening and care about their feedback. Review collected by and hosted on G2.com.

HH

Heikki H.

Small-Business (50 or fewer emp.)

3/21/2018

"Really easy and simple to use platform to get NPS feedback from our B2B customers."

4.5/5

What do you like best about Delighted?

Service was so easy to configure from first day to live. We did MS Dynamics integration and even that was quite easy project. Their customer service has been score 10 all the time. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There could be few extra features but so far that has not been big issue. For our use pricing per size of database will cause problems in the future. We send NPS email once/email and after few years we will pay probably too much just size of our email register. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We have online info screen near by our shared customer service area. After launching all of our customers service workers have paid much more attention for smaller details that might cause problems in whole process. We have also got good feed back from our customers to improve our internal prosesses. Review collected by and hosted on G2.com.

MH

Mike H.

European marketing manager

Mid-Market (51-1000 emp.)

3/28/2018

"Simple and Easy to use"

5/5

What do you like best about Delighted?

Delighted is a very simple and easy to use platform for getting customer feedback. We implemented it through Zapier in less than a day. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Nothing really, it does what it says on the tin, and does exactly what we need it to. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Using Zapier with delighted adds an extra level of flexibility to the platform, and I would highly recommend using it with it. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

With delighted (and zapier) we are able to schedule Net Promoter Score surveys to go out to our customers 14 days after an order is placed, providing us with real, unbiased feedback on the service our customers have received. Review collected by and hosted on G2.com.

JC

Jessica C.

VP Support

Mid-Market (51-1000 emp.)

5/31/2018

"Easy to setup and integrate and backed by the BEST support"

5/5

What do you like best about Delighted?

Simple to get up and running, direct integrations with Slack and Zendesk and the best support ever. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

Lack of reporting/insights causes a lot of manual work to get insights. Review collected by and hosted on G2.com.

AM

Verified User in Market Research

Small-Business (50 or fewer emp.)

1/30/2018

"Easy to use"

4/5

What do you like best about Delighted?

It has a super clean interface that everyone from support to engineering can get around and use. The whole team loves pulling quotes as a point of conversation and proof for product developments and service reviews. It also allows you to send NPS surveys at an appropriate cadence - so not every time people complete a finishing task. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

I feel like the tagging and filtering functionality could use some improvement so we can divine insights and trends a little easier, but it's definitely not a deal breaker. At the lowest end of the cost spectrum, I feel its a little bit expensive. $300 a year - it's not going to break the bank, but they have priced it right at the brink. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Lots of products on the market. Delighted does what it needs to, without too much unnecessary stuff so you can focus on what matters. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

Spurs internal conversations. It's a pulse on our service and product. What's interesting about NPS is that it lags - so problems that were surfacing last month, are reflected this month. Thats nothing to do with Delighted! But interesting nonetheless. Review collected by and hosted on G2.com.

TR

Travis R.

VP Customer Success

Internet

Small-Business (50 or fewer emp.)

1/10/2018

"Easy and fast way to manage NPS!"

5/5

What do you like best about Delighted?

Just the ease of integration was awesome. Being able to filter the reviews (using both NPS and CSAT) makes it really helping in finding key indicators and segments that are liking our software and those that we need to work on. Customer support has been extremely helpful and responds quickly to any questions I have. Documentation is great as well. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

There isn’t anything I can think of currently that I don’t like about the product. Review collected by and hosted on G2.com.

Recommendations to others considering Delighted:

Anyone looking to get NPS and/or CSAT scores easily with a simple user dashboard and interface, this is the software for you. Review collected by and hosted on G2.com.

What problems is Delighted solving and how is that benefiting you?

We use NPS as a key metric and delighted makes it a breeze to manage. Especially with their api’s. Review collected by and hosted on G2.com.

HM

Heather M.

Mid-Market (51-1000 emp.)

5/22/2018

"Incredible support, easy to use product"

5/5

What do you like best about Delighted?

We have been very impressed with Delighted since we've started using it. It's incredibly user-friendly and does what we need it to. The support at Delighted is incredible - fast, friendly and HELPFUL responses. Review collected by and hosted on G2.com.

What do you dislike about Delighted?

We haven't run into anything we dislike yet. Review collected by and hosted on G2.com.