--- title: Delighted Reviews meta\_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 60 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Delighted but has limited features. Are you part of the Delighted team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. * * * Seller [Qualtrics](https://www.g2.com/sellers/qualtrics) Discussions [Delighted Community](https://www.g2.com/products/delighted/discuss) Languages Supported German, English, French, Italian, Portuguese Solution Type Best-of-Breed Overview by Johnson Kang Show More ## Pricing Pricing provided by Delighted. ### Free Starter $0.00 ### Surveys Starter $17.00 [ View More Pricing Information ](https://www.g2.com/products/delighted/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Medallia Agile Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Agile Research") Medallia Agile Research 4.3/5(65) ](https://www.g2.com/products/medallia-agile-research/reviews) [ View All Alternatives ](https://www.g2.com/products/delighted/competitors/alternatives) ## User Insights Average based on 60 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/8/2017 "Delighted - If you need to do an NPS survey, this is your tool! " 5/5 What do you like best about Delighted? Delighted is visually pleasing as well as so super simple to use. We went from QuestionPro to Delighted and boy, am I happy we did. I even think our NPS score went up because we switched to this platform. You cannot miss the super easy to use scale at the top of the survey. Review collected by and hosted on G2.com. What do you dislike about Delighted? I really haven't been using that long to form an opinion of what I dislike about Delighted. It seems user friendly and our respondents seem to really like it. I'm very happy we left QuestionPro to go to Delighted. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Delighted causes us to seamlessly put out our NPS survey to our customer base and hear their pain points as well as gives them the opportunity to voice what we are doing right. We take the results and use it to better our teams, especially in Support as well as Sales/Marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/10/2018 "Delighted has been critical for our business and my personal success" 5/5 What do you like best about Delighted? The simplicity of the dashboard The Flexibility of the API The service and responsiveness of the team and Caleb the CEO Review collected by and hosted on G2.com. What do you dislike about Delighted? Would like to have a thumbs-up/thumbs-down question as well Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Go for it! Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Getting on going feedback from our customers, And integrating NPS survey's in our transactional emails, website and mobile app Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 3/28/2018 "Excellent survey and analytics tool" 4.5/5 What do you like best about Delighted? I like how user-friendly Delighted is, both for our survey participants and for the staff members that review and synthesize the collected data. I LOVE how responsive their team is as well. Review collected by and hosted on G2.com. What do you dislike about Delighted? I'm not sure I have anything major to report! Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Would highly recommend this software to other non-profits seeking to assess the quality of volunteer experience. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We are assessing our daily volunteer opportunities for the quality of experience that our volunteers have. It's been hugely useful in adjusting aspects of our volunteer program to create greater satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/17/2018 "Easy and simple tool for measuring NPS" 4.5/5 What do you like best about Delighted? Love the web app survey option. Being able to tag and add trend to responses is great for reporting. Review collected by and hosted on G2.com. What do you dislike about Delighted? It would be good to manage segments of users better as currently if you want to email an NPS survey there is no way of segmenting the users you have uploaded. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Great for launching an NPS tool without much experience of using one before. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Helps us understand what people think of our product and a feel for Customer happiness levels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Neha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha V.") NV Neha V. Growth@Samsara Information Technology and Services Mid-Market (51-1000 emp.) 3/22/2018 "Delighted is Awesome" 5/5 What do you like best about Delighted? Support has been phenomenal. Tool is easy to use. Review collected by and hosted on G2.com. What do you dislike about Delighted? None at this moment. I like how simple it is. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Sending NPS, CSAT, SMS based surveys to customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Chief Product Officer Mid-Market (51-1000 emp.) 4/11/2017 "Delighted is one the key tools in our business. It works very well. " 5/5 What do you like best about Delighted? Ease of setup for email and in-app surveys, easy to work with API, integrations (with Slack, Intercom and Advocately), good Dashboard. Their Support team is responsive and excellent. Review collected by and hosted on G2.com. What do you dislike about Delighted? The custom reports (Trends) leave a little bit to be desired Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Set up is very easy - start using email surveys and figure it out from there. Delighted support is very good - so ask them for help. Use a service like Advocately to turn your Promoters into advocates, reviewers, etc. Look into using multiple linked projects to survey different groups - like significant segments, or your own employees. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We are turning our Promoters into effective advocates (via favourable reviews, referrals,etc.), using Detractor feedback to help reduce churn and focus our marketing better (by not targeting the wrong customers), and folding all feedback into our continuous improvement program Review collected by and hosted on G2.com. Show More 5/21/2017 Current UserValidated ReviewerSource: Seller invite ![Shaun V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaun V.") SV Shaun V. Success Engineer Computer Software Small-Business (50 or fewer emp.) 7/10/2017 "Exceptional Support and It Just Works" 4.5/5 What do you like best about Delighted? The API Documentation and built-in integrations are handy and easy to set up. It's easy and it works. The best part though is the amazing support that's provided. Sean went above and beyond to ensure our complex software driven NPS strategy was a success, thanks Sean! Review collected by and hosted on G2.com. What do you dislike about Delighted? The reporting and visualization within the App is still pretty limited and hasn't changed in over 6 months, the API allows you to do everything, but it's a bit awkward trying to get people and their attributes all in one place and surveys sending out programmatically. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Measuring NPS and segmenting scores and comments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/29/2017 "Simple survey solution with high response rate" 5/5 What do you like best about Delighted? The high response rate from customers is brilliant. We use the feedback to catch people dissatisfied with any part of our service and reengage them. Review collected by and hosted on G2.com. What do you dislike about Delighted? There's nothing to dislike. It's a very simple solution / service and very simple to use. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We look for ways to improve signup and customer retention. We realize that some people may not fully understand the service or don't know how to implement it and they often don't contact support. However, they will leave a review. This means we can proactively contact them to reengage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Mid-Market (51-1000 emp.) 5/5/2017 "Easy and Effective Survey Tool" 4.5/5 What do you like best about Delighted? Support - I was extremely impressed with the support I was given. This is more of a self service platform but I had an issue with a feature that I expressed to the feedback portion of the site. I received a lengthly email back within 20 minutes. Delighted then fixed my problem (customized my instance) to make it more useful for our business. Quick and personalized service goes a long way! Conversion - compared to other tools, the NPS survey sits directly in the email. This allows users to answer without having to click a link. From what I've seen, this greatly increases conversion and engagement. Trends - I like that you can segment the data based on tags to understand trends across different business units or accounts. Filtering - This allows you to quickly check the NPS of different segments of your business without having to run a cumbersome report. Review collected by and hosted on G2.com. What do you dislike about Delighted? Out of the box, there is no reminder feature to send to people say 2 or 3 days after sending the first email. The throttle feature cannot be turned off. This means that you can't send a reminder to anyone that their survey has yet to be answered (until 30 days has elapsed). While the idea is good in practice, this greatly reduces our conversion rate. On the People tab, you cannot search an email address. You have to scroll through every page to see if you've emailed someone in the past. This is long and tedious. When you export a list of users, you have to export one of Active, one of Unsubscribed, and one of Bounced. Ideally, it would export one list and label each of the status. No way to go in and edit data after the survey has been sent. So if I mistakenly tag someone with a typo, I cant fix the typo so there are two buckets that the data is falling in. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Give it a try first before buying. It takes a little getting used to (tagging and reporting). Once you have it down, it should be a great tools for smaller teams. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We have the ability to track the NPS of different parts of our business without putting in too much work. Using the API will allow us to integrate the surveys directly into our product so we are sure to receive a constant flow of feedback. Tracking the NPS over time can help us identify where we are doing well along with problem areas. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alix B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alix B.") AB Alix B. Director of Customer Experience Internet Small-Business (50 or fewer emp.) 3/14/2017 "Great tool for NPS tracking" 5/5 What do you like best about Delighted? I have been very impressed with the clean interface and user friendly design of Delighted. The company is always super responsive to questions, suggestions, and support requests. I tried out a few other NPS survey tools before trying Delighted and I'm glad I kept looking until I found it. Review collected by and hosted on G2.com. What do you dislike about Delighted? Nothing! We are a B2B company and when we asked to modify the survey to better reflect that (by changing "friend" to "colleague") Delighted was incredibly fast to make the change. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? NPS is one of our key performance indicators and Delighted has made it very easy to track. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ## Questions about Delighted? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Delighted ](https://www.g2.com/products/delighted/discussions/new) ![Kari V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari V.") KV Kari Vetter • Last activity almost 4 years ago Is it possible to send SMS surveys to customers with Delighted? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) GU Guest User • Last activity over 3 years ago Who owns delighted? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/who-owns-delighted) [ View all Discussions ](https://www.g2.com/products/delighted/discuss) ## Pricing Options Pricing provided by Delighted. ### Free Starter $0.00 ### Surveys Starter $17.00 ### Premium $224.00 [ View More Pricing Information ](https://www.g2.com/products/delighted/pricing) Delighted Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-delighted) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/delighted-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Product Avatar Image") Medallia Agile Research 4.3/5(65) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Which Google Workspace project management platforms offer multiple views for teams with different organizational preferences?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-offer-multiple-views-for-teams-with-different-organizational-preferences)[Which digital wayfinding software avoids costly render updates when campus buildings change frequently?](https://www.g2.com/discussions/which-digital-wayfinding-software-avoids-costly-render-updates-when-campus-buildings-change-frequently)[What is the top-rated medical QMS for ISO 13485 compliance?](https://www.g2.com/discussions/what-is-the-top-rated-medical-qms-for-iso-13485-compliance) [What is the most affordable social ad management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-social-ad-management-software-for-smbs)[Which financial data APIs have strong documentation, SDKs, and technical support for production environments?](https://www.g2.com/discussions/which-financial-data-apis-have-strong-documentation-sdks-and-technical-support-for-production-environments)[Best fleet management app for a small delivery business](https://www.g2.com/discussions/best-fleet-management-app-for-a-small-delivery-business) [Show MoreShow Less](javascript:void(0);)