--- title: Delighted Reviews meta\_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 60 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Delighted but has limited features. Are you part of the Delighted team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. * * * Seller [Qualtrics](https://www.g2.com/sellers/qualtrics) Discussions [Delighted Community](https://www.g2.com/products/delighted/discuss) Languages Supported German, English, French, Italian, Portuguese Solution Type Best-of-Breed Overview by Johnson Kang Show More ## Pricing Pricing provided by Delighted. ### Free Starter $0.00 ### Surveys Starter $17.00 [ View More Pricing Information ](https://www.g2.com/products/delighted/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Medallia Agile Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Agile Research") Medallia Agile Research 4.3/5(65) ](https://www.g2.com/products/medallia-agile-research/reviews) [ View All Alternatives ](https://www.g2.com/products/delighted/competitors/alternatives) ## User Insights Average based on 60 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/4/2022 "Good dedicated tool for NPS" 4.5/5 What do you like best about Delighted? Easy to use, and allows you to segment your follow-ups based on a user's NPS response. Slack integration makes it easy to share feedback with the team. Review collected by and hosted on G2.com. What do you dislike about Delighted? Hard to set up the web survey to show up for users after they've logged into our software tool. We couldn't figure it out and just used a link instead, which adds a step to the user experience. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Getting direct customer feedback on their experience with our product. Will hopefully help us identify more advocates to help market our business and identify customers likely to churn so we can address their issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Neil I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil I.") NI Neil I. Senior Operations Manager Mid-Market (51-1000 emp.) 3/18/2021 "Good NPS Software For The Price" 4.5/5 What do you like best about Delighted? I have the most basic plan, which gives you the the ability to send simple NPS surveys to your contacts. This plan also gives you access to some basic metrics like open rate percentage and response rate percentage. Some of the deeper analytics are not included with this basic plan. Overall, the platform is easy to to use. There's an easy to read dashboard that gives you simple sorting features based on the browser the responder used and other categories that you uploaded along with your contacts. You're also able to customize your survey's colors and add your company logo. Keep in mind that this is a NPS platform and not a full scale customer survey platform. There are also quite a few integrations, but I'm not using any at the moment. Review collected by and hosted on G2.com. What do you dislike about Delighted? Sometimes managing your contact lists can be a bit confusing as there's not a lot of data about them other than the last time a survey was sent to them. Maybe there's more data with the higher subscription tier, but the price jump to next tier is significant. Overall, the basic plan I have was much cheaper than the other competitors I evaluated. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We needed a NPS specific platform for our clients and Delighted delivers on that. The plan I have is gives us basic entry level access to do this at a reasonable price. Overall, I feel the platform is a good value for the price. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Cali S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cali S.") CS Cali S. Sales & Marketing Coordinator Small-Business (50 or fewer emp.) 3/9/2021 "Great for the price, but could use some improvements" 4/5 What do you like best about Delighted? First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below. Review collected by and hosted on G2.com. What do you dislike about Delighted? We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We needed to start offering an NPS survey and this indeed did solve that issue. We now are able to track potential client issues prior to them becoming full blown problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 10/15/2021 "A standard tool" 3.5/5 What do you like best about Delighted? The amount of options that are available are nice, allowing you to go deeper than a standard single question NPS. Review collected by and hosted on G2.com. What do you dislike about Delighted? Support leaves a lot to be desired. We had to reach out multiple times in order to get our Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We didn't experience any problems, and the functionality grew as we continued to use the service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/15/2021 "Delighted has been overall great and user friendly!" 4/5 What do you like best about Delighted? You're able to customize multiple questions as well as do reporting and see insights. Review collected by and hosted on G2.com. What do you dislike about Delighted? There is not much that I dislike for the most part. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We are able to send multiple different surveys out to our customers at a time, see NPS scores and the agents that were given those scores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sankar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sankar A.") SA Sankar A. Director Mid-Market (51-1000 emp.) 4/21/2021 "Great Tool to Get Started with Customer Feedback" 4.5/5 What do you like best about Delighted? Delighted is a great tool to quickly get started with collecting NPS from the customer on our SaaS product. It can be integrated into the product quickly with very little (almost negligible) coding effort. The slack integration was neat, and the entire team got to view the feedback we received from a customer. Review collected by and hosted on G2.com. What do you dislike about Delighted? There are times when you have to reach out to the customer support team to disable the survey and later enable it. It would be great if the option were available in the dashboard. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Use Delighted if you are product or customer base is still tiny and doesn't need advanced analytics yet. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? It helped us get feedback from the actual user of the product (not just the economic buyer). It allowed us to reach out to detractors (and neutral response) and help with customer development. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 8/25/2021 "It gets the job done" 3.5/5 What do you like best about Delighted? It works perfectly for the NPS survey we send to clients every month! It very quick at returning the results and feedback. I really like the way the feedback is displayed. Review collected by and hosted on G2.com. What do you dislike about Delighted? For what I use it for, there isn't anything I dislike. I think there are a few features that I think our marketing team would add/change because they also run certain campaigns out of this platform. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: If you send a repetitive survey for feedback, this is a great platform to use. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We are solving the time spend that we used to have to use on sending an NPS survey by hand. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JW Josh W. General Manager Small-Business (50 or fewer emp.) 6/9/2020 "Great product for starting your customer experience improvements." 5/5 What do you like best about Delighted? We're a small business and currently running the free version. I love that I can upload my limited list of clients and Delighted takes care of scheduling the survey's on a quarterly basis. That's even included in the free version. Very awesome. Review collected by and hosted on G2.com. What do you dislike about Delighted? I'd like a way to respond to clients direct in the application. Again, I'm on the free version so maybe that's included for the paid plans. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We realized our customers don't love us quite as much as we thought. It's giving us a great measuring stick to figure out what we can do better. It's also been a way to reconnect with our clients after not having much consistent dialogue with them outside system emails and support tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 2/15/2021 "It's been a game changer for us!" 4/5 What do you like best about Delighted? So easy to set up. Helpful Integrations. Review collected by and hosted on G2.com. What do you dislike about Delighted? No referral engine integration. Limited reporting Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Identifying pain points. Results help justify investments. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 12/17/2020 "Delighted" 5/5 What do you like best about Delighted? Delighted is a quick and easy to use tool. Review collected by and hosted on G2.com. What do you dislike about Delighted? We were not notified when the native integrations were not working. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: It was a good tool. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We needed to get an NPR score. This tool helped. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Delighted? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Delighted ](https://www.g2.com/products/delighted/discussions/new) ![Kari V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari V.") KV Kari Vetter • Last activity over 3 years ago Is it possible to send SMS surveys to customers with Delighted? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) GU Guest User • Last activity over 3 years ago Who owns delighted? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/who-owns-delighted) [ View all Discussions ](https://www.g2.com/products/delighted/discuss) ## Pricing Options Pricing provided by Delighted. ### Free Starter $0.00 ### Surveys Starter $17.00 ### Premium $224.00 [ View More Pricing Information ](https://www.g2.com/products/delighted/pricing) Delighted Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-delighted) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/delighted-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Product Avatar Image") Medallia Agile Research 4.3/5(65) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Is Wisenet actually worth it for admissions and enrollment management with the strongest candidate communication and tracking features?](https://www.g2.com/discussions/is-wisenet-actually-worth-it-for-admissions-and-enrollment-management-with-the-strongest-candidate-communication-and-tracking-features)[Which bot platform has the best features for marketing automation](https://www.g2.com/discussions/which-bot-platform-has-the-best-features-for-marketing-automation)[How does UKG consulting compare to in-house implementation and support for enterprise buyers assessing total cost?](https://www.g2.com/discussions/how-does-ukg-consulting-compare-to-in-house-implementation-and-support-for-enterprise-buyers-assessing-total-cost) [Best accounts receivable software for small businesses](https://www.g2.com/discussions/what-s-the-best-accounts-receivable-software-for-small-businesses)[What's the best marketing analytics software for teams that need real-time data without reporting bottlenecks or delays?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-for-teams-that-need-real-time-data-without-reporting-bottlenecks-or-delays)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [Show MoreShow Less](javascript:void(0);)