--- title: Delighted Reviews meta\_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 60 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Delighted but has limited features. Are you part of the Delighted team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. * * * Seller [Qualtrics](https://www.g2.com/sellers/qualtrics) Discussions [Delighted Community](https://www.g2.com/products/delighted/discuss) Languages Supported German, English, French, Italian, Portuguese Solution Type Best-of-Breed Overview by Johnson Kang Show More ## Pricing Pricing provided by Delighted. ### Free Starter $0.00 ### Surveys Starter $17.00 [ View More Pricing Information ](https://www.g2.com/products/delighted/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Medallia Agile Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Agile Research") Medallia Agile Research 4.3/5(65) ](https://www.g2.com/products/medallia-agile-research/reviews) [ View All Alternatives ](https://www.g2.com/products/delighted/competitors/alternatives) ## User Insights Average based on 60 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Carly M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carly M.") CM Carly M. Customer Success Director Mid-Market (51-1000 emp.) 12/20/2023 "Amazing support, integrations could be better" 4/5 What do you like best about Delighted? Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy Review collected by and hosted on G2.com. What do you dislike about Delighted? the integrations are not the best, but they exist. I wish you could have a link and email generated by person automatically so if the email bounces the same survey/contact would exist with the link Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce to then head into Catalyst. This means when our Support team uses it for CSAT, the NPS Scores get messed up. It feels like CSAT and NPS can't run at the same time unless it's done solely in Delighted. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? NPS and CSAT management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Maegan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maegan H.") MH Maegan H. Data & Compliance Manager Hospitality Small-Business (50 or fewer emp.) 5/3/2023 "Easy and Versatile Feedback Tool" 4/5 What do you like best about Delighted? The drag and drop interface makes it very easy to use. We used to use Google Surveys but the interface was horrible which made it take longer for us to design and deploy surveys. Delighted is awesome in that regard because custom surveys are easy to put together, and there are a lot of templates available as well. Review collected by and hosted on G2.com. What do you dislike about Delighted? We've had to deal with downtime every now and then which makes us look bad when someone goes to fill it out when the server's down. It usually gets solved pretty quickly but it's still a big problem for us Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We used to have a lot of trouble with sending out feedback surveys to hotel guests, but with Delighted, we are now able to create and send surveys pretty quickly thanks to the easy to use dashboard and multi user access. We use it to collect feedback, have incidents reported, collect payments for minor services, manage esigns, and a few more things that we would maybe have had to manage over different tools. It's been very helpful for us in that regard Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eniko S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eniko S.") ES Eniko S. Senior Customer Relationship Agent Mid-Market (51-1000 emp.) 12/15/2021 "Insightful and Easy-to-use Survey website" 4/5 What do you like best about Delighted? This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters (9-10) which is spot on! . Review collected by and hosted on G2.com. What do you dislike about Delighted? With all the options available (filters, reporting, metrics, integration, trends) there is very little to dislike. The only thing I would mention is that we cannot respond to the feedback directly from the tool. This makes it super time-consuming to contact our customers and offer personalized solutions. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Take the time to respond to your customers, they will thank you for it. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? It is important that customers feel that their voice is heard. We were able to target various customer groups with this survey tool. The reporting and 0-10 measuring are hands-on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Cali S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cali S.") CS Cali S. Sales & Marketing Coordinator Small-Business (50 or fewer emp.) 3/9/2021 "Great for the price, but could use some improvements" 4/5 What do you like best about Delighted? First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below. Review collected by and hosted on G2.com. What do you dislike about Delighted? We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We needed to start offering an NPS survey and this indeed did solve that issue. We now are able to track potential client issues prior to them becoming full blown problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 10/15/2021 "A standard tool" 3.5/5 What do you like best about Delighted? The amount of options that are available are nice, allowing you to go deeper than a standard single question NPS. Review collected by and hosted on G2.com. What do you dislike about Delighted? Support leaves a lot to be desired. We had to reach out multiple times in order to get our Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We didn't experience any problems, and the functionality grew as we continued to use the service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/15/2021 "Delighted has been overall great and user friendly!" 4/5 What do you like best about Delighted? You're able to customize multiple questions as well as do reporting and see insights. Review collected by and hosted on G2.com. What do you dislike about Delighted? There is not much that I dislike for the most part. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We are able to send multiple different surveys out to our customers at a time, see NPS scores and the agents that were given those scores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 8/25/2021 "It gets the job done" 3.5/5 What do you like best about Delighted? It works perfectly for the NPS survey we send to clients every month! It very quick at returning the results and feedback. I really like the way the feedback is displayed. Review collected by and hosted on G2.com. What do you dislike about Delighted? For what I use it for, there isn't anything I dislike. I think there are a few features that I think our marketing team would add/change because they also run certain campaigns out of this platform. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: If you send a repetitive survey for feedback, this is a great platform to use. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We are solving the time spend that we used to have to use on sending an NPS survey by hand. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 2/15/2021 "It's been a game changer for us!" 4/5 What do you like best about Delighted? So easy to set up. Helpful Integrations. Review collected by and hosted on G2.com. What do you dislike about Delighted? No referral engine integration. Limited reporting Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Identifying pain points. Results help justify investments. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nivas R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nivas R.") NR Nivas R. Director of Marketing Mid-Market (51-1000 emp.) 4/21/2017 "Simple and easy to use" 4/5 What do you like best about Delighted? Delighted is a very easy to use and simple tool. Clearly shows the results of the survey and helps act on it from within the tool. The support has also been very efficient and helpful. Definitely recommended. Review collected by and hosted on G2.com. What do you dislike about Delighted? Nothing much to dislike. Just a couple of feature additions to be done but I bet they will be taken care soon. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? We work on Freshsales CRM and we use Delighted and Advocate.ly to obtain reviews on G2 Crowd. Has been really helpful. Review collected by and hosted on G2.com. Show More 12/14/2018 Current UserValidated ReviewerSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Small-Business (50 or fewer emp.) 1/30/2018 "Easy to use" 4/5 What do you like best about Delighted? It has a super clean interface that everyone from support to engineering can get around and use. The whole team loves pulling quotes as a point of conversation and proof for product developments and service reviews. It also allows you to send NPS surveys at an appropriate cadence - so not every time people complete a finishing task. Review collected by and hosted on G2.com. What do you dislike about Delighted? I feel like the tagging and filtering functionality could use some improvement so we can divine insights and trends a little easier, but it's definitely not a deal breaker. At the lowest end of the cost spectrum, I feel its a little bit expensive. $300 a year - it's not going to break the bank, but they have priced it right at the brink. Review collected by and hosted on G2.com. Recommendations to others considering Delighted: Lots of products on the market. Delighted does what it needs to, without too much unnecessary stuff so you can focus on what matters. Review collected by and hosted on G2.com. What problems is Delighted solving and how is that benefiting you? Spurs internal conversations. It's a pulse on our service and product. What's interesting about NPS is that it lags - so problems that were surfacing last month, are reflected this month. Thats nothing to do with Delighted! But interesting nonetheless. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Delighted? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Delighted ](https://www.g2.com/products/delighted/discussions/new) ![Kari V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari V.") KV Kari Vetter • Last activity almost 4 years ago Is it possible to send SMS surveys to customers with Delighted? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) GU Guest User • Last activity over 3 years ago Who owns delighted? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/who-owns-delighted) [ View all Discussions ](https://www.g2.com/products/delighted/discuss) ## Pricing Options Pricing provided by Delighted. ### Free Starter $0.00 ### Surveys Starter $17.00 ### Premium $224.00 [ View More Pricing Information ](https://www.g2.com/products/delighted/pricing) Delighted Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-delighted) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/delighted-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Product Avatar Image") Medallia Agile Research 4.3/5(65) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Is Wisenet actually worth it for admissions and enrollment management with the strongest candidate communication and tracking features?](https://www.g2.com/discussions/is-wisenet-actually-worth-it-for-admissions-and-enrollment-management-with-the-strongest-candidate-communication-and-tracking-features)[Which bot platform has the best features for marketing automation](https://www.g2.com/discussions/which-bot-platform-has-the-best-features-for-marketing-automation)[How does UKG consulting compare to in-house implementation and support for enterprise buyers assessing total cost?](https://www.g2.com/discussions/how-does-ukg-consulting-compare-to-in-house-implementation-and-support-for-enterprise-buyers-assessing-total-cost) [Best accounts receivable software for small businesses](https://www.g2.com/discussions/what-s-the-best-accounts-receivable-software-for-small-businesses)[What's the best marketing analytics software for teams that need real-time data without reporting bottlenecks or delays?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-for-teams-that-need-real-time-data-without-reporting-bottlenecks-or-delays)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [Show MoreShow Less](javascript:void(0);)