Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Strong MDR provider with experienced engineers and analysts working with Splunk"
4.5/5
What do you like best about Deepwatch?

Deepwatch employes a skilled team of engineers, analysts, and CSMs who are able to assist with implementation of new log sources and alerts. The team is able to respond to security events quickly and effectively, while providing additional support if needed. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

Deepwatch's core competencies are currently focused on leveraging the Splunk SIEM but are expanding to MS Sentinel. Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thanks for the great feedback! We're glad our team’s expertise and responsiveness are supporting your security goals. We appreciate your note on SIEM focus—we’re actively expanding our capabilities, including with Google SecOps. Grateful to be part of your extended security team!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Erlanger DW"
4.5/5
What do you like best about Deepwatch?

I'm a fan of how many technicians they have in several areas of expertise for the Splunk platform, specifically. I can always go to them and ask questions to find possible solutions. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

Nothing comes to mind at this time, to be perfectly honest. Caroline is very attentive, and all the technicians are very helpful. Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you so much for the kind words! We're thrilled to hear that our Splunk expertise and around-the-clock support are making a meaningful difference for your team. It's great to know you feel confident reaching out for solutions—and we’re especially glad Caroline and the rest of the team have been helpful and attentive. We truly appreciate your partnership and look forward to continuing to support your security goals.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"24/7 Managed Service provides a relief to security teams"
3/5
What do you like best about Deepwatch?

Dynamic risk scoring method versus 1:1 alerting has reduced false positives. Their tooling is fairly easy to use, and wasn't overly cumbersome to implement. The management of Splunk has reduced a lot of workload for our teams Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

Internal team communications among Deepwatch. They have struggled to accomplish simple requests in a timely manner in terms of customer support Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you for your thoughtful review! We're glad to hear that our dynamic risk scoring, intuitive tooling, and Splunk management have helped reduce your team’s workload and false positives. We appreciate your insights and are actively working to streamline internal coordination to better support our customers. We're proud to be your 24/7 security partner and look forward to strengthening our partnership even further.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Deepwatch for SIEM hosting and Tier 1 alert review"
4/5
What do you like best about Deepwatch?

Tier 1 alert review is fairly scripted and escalated cases provide sufficient detail. Very few system outages as part of hosting. Responsive to tuning and engineering requests. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

Some growing pains as Deepwatch expands offerings. Challenges with following off-hours escalation trees. Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you for your feedback and partnership. We're glad to hear our Tier 1 alert review and SIEM hosting are adding value to your operations. We appreciate your comment on off-hours escalation and will continue refining our processes as we grow. Looking forward to driving even greater outcomes together.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"DW is a well-rounded third-party SOC provider."
5/5
What do you like best about Deepwatch?

Understanding the need and implementing. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

They should have more integration option Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you for the great feedback! We're glad to hear our team’s understanding and responsiveness are making a difference. We're proud to be your SOC partner and look forward to supporting your success long-term!

Verified User in Health, Wellness and Fitness
IH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Overall positive"
5/5
What do you like best about Deepwatch?

Relationship and collaboration with Detection Engineers and CSM. Joshua Graham has moved mountains for us Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

They did negotiate a transition period in 2024 but are on the other side of it now and improved for the better Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you for your review! We're glad to hear the collaboration with our Detection Engineers and your CSM, especially Joshua, has made a strong impact. We appreciate your recognition of the progress made through the 2024 transition period. It’s a privilege to support your team with 24/7 MDR, and we’re committed to building on this positive momentum together.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great Experience with Deepwatch and Caroline"
5/5
What do you like best about Deepwatch?

Being able to get alerts and responses quickly, ease of use, customer support. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

cannot think of anything off the top of my head everything is great Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you for the great review! We're so glad to hear you've had a positive experience with Deepwatch, and that alerts, ease of use, and support have stood out. We’ll be sure to pass along the kind words to Caroline as well! We're proud to be your MDR partner and look forward to continuing to support your team.

JK
Jaspreet K.
Security Engineer
Enterprise (> 1000 emp.)
"Wonderful experience"
5/5
What do you like best about Deepwatch?

Customer support and variety of features Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

Not applicable, likea sll the services provided by deepwatch Review collected by and hosted on G2.com.

Response from Wendi Wolfgram of Deepwatch
Edit edit

Thank you for the kind words! We’re so glad to hear you’re enjoying the features and support Deepwatch provides. It’s great to know the Security Center is delivering strong value for your organization. We appreciate your business and look forward to continuing to support your success!

Manoj K.
MK
Manoj K.
Information Security Analyst
Mid-Market (51-1000 emp.)
"Simplifying Cybersecurity -DeepWatch MDR"
4.5/5
What do you like best about Deepwatch?

DeepWatch Managed Detection and Response is a highly cutting-edge technology leverages advanced machine learning and Artificial Intelligence technologies to detect potential threats and automate response actions helping organizations to respond quickly and effectively to incidents. It includes On-Prem and cloud-based systems providing continuous monitoring and automated response capabilities. Deepwatch is a highly effective option for organizations looking to improve their security posture. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

As MDR is a premium product, the cost associated with implementing this solution can be pretty high for small enterprises with limited budgets. We may face some implementation challenges as Deepwatch MDR integrates with various security technologies and challenges with compatibility issues with legacy systems. Rest DeepWatch offers exciting Technical aspects to improve security standards. Review collected by and hosted on G2.com.

Anil C.
AC
Anil C.
Associate Consultant
Mid-Market (51-1000 emp.)
"Great MDR tool"
3.5/5
What do you like best about Deepwatch?

It is an excellent MDR tool. Overall functionality covers all aspects like SOC, threat hunting, advanced detection and mitigation, vulnerability management, firewall management, and security testing tools. Review collected by and hosted on G2.com.

What do you dislike about Deepwatch?

There is no major dislike. The tool is good at its listed price. Various agencies in the market provide similar functionalities. So no aversion at this moment we can take consideration on pricing side Review collected by and hosted on G2.com.