Deepgram
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Deepgram Reviews & Product Details

AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Deepgram is a reliable partner for our company in providing critical transcription/diarisation of customer sales calls. Fast turnaround and always improving accuracy Review collected by and hosted on G2.com.

What do you dislike?

Like anything - accuracy of transcription is always something we are striving to improve on. It would be great if the accuracy curve sped up Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call transcription and diarisation as part of our conversation intelligence and sales coaching technology. Review collected by and hosted on G2.com.

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Deepgram Overview

What is Deepgram?

Deepgram is the only true end-to-end Deep Learning ASR offering real-time transcription, built to scale for enterprise. We take the heavy lifting out of noisy, multi-speaker, hard to understand audio transcription, so you can focus on getting the insights you need from your voice data. Use it alone or on top of your existing tech and see results in weeks, not months or longer. It’s time to stop settling for out-of-the-box solutions that don’t meet enterprise needs. When speech recognition that’s “good enough for everyone” isn’t good enough for you, try Deepgram. Highlights: • One hour of speech transcription in <1 minute • 90%+ Accuracy • 30%+ More Cost-Effective Benefits: • Drive better business outcomes by processing 100% of your voice data for analysis • Improve business decisions and surface insights with 90%+ accurate voice data transcriptions • Improve voice data availability with transcriptions at 63X real time speeds • Reduce transcription resources and hardware costs by 30%+ Key Features: • Transcription • Audio Timestamps • Confidences • Deep search by phonetics • REST API integration Options: • Speech models for General Purpose, Phone Call and Meeting audio • Keyword boosting for industry terms, unique product names or non standard audio • Trained speech models for maximum accuracy without keyword boosting • Punctuation and Capitalization • Transcripts broken down by person (speaker diarization) • Redaction • Profanity filtering • Multi-channel • Multi-language • Real-time streaming (<0.5 second latency) or batch (63x speedup over alternatives) • On-premise, Virtual Private Cloud or Cloud Deployment Update Languages: English (US, GB, IN, NZ) Spanish Korean French Portuguese (PT, BR) Russian Turkish Hindi (2021) Mandarin (2021) German (2021) Arabic (2021)

Deepgram Details
Website
Languages Supported
Arabic, German, English, French, Hindi, Korean, Portuguese, Russian, Spanish, Turkish
Product Description

Deepgram builds artificial intelligence to recognize speech, search for moments, and categorize audio and video.

How do you position yourself against your competitors?

Deepgram includes the features, scalability, and flexibility that large businesses and software providers selling into the Enterprise need. Here are the areas where legacy speech and voice recognition solutions fall short:
- Ability to accurately transcribe enterprise specific audio (eg. "AT&T" vs. "18")
- Off the shelf general model yields 70% accuracy, and over 95% with training
- Realtime streaming and batch support
- Ability to distinguish between multiple speakers
- Highly scalable and reliable API
- Flexible deployment - Train your model once and deploy on premise or in the cloud


Seller Details
Seller
Deepgram
Company Website
Twitter
@DeepgramAI
1,081 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®

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Deepgram Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

- Accurate Transcripts

- Diarization

- Speed to Return Transcript

- Able to Pull Various File Types Review collected by and hosted on G2.com.

What do you dislike?

- Sometimes its difficult to get custom features built out Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call Center Quality Monitoring at Scale using Speech Analytics. We use Deepgram as our Speech-to-Text Engine in several ways.

One way is to enable Call Criteria to handle large contact center volume and use AI to identify the calls that our predictive engine has analyzed as having a potential violation. Then, we use our human quality control analysts to get a much deeper, more thorough picture of the recording to accurate pinpoint and timestamp what happened and where.

More often than not, there are also a lot of false positives and false negatives surrounding speech analytics. We use humans to accuracy check these so we're eliminating these false negatives/positives altogether. Who would want dirty data? Why settle for data that may have that kind of falsities? How can you apply anything programatic to something that isn't accurate? That's why we use humans to verify if the speech analytics flags were accurate or not. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Our business in data annotation and language services does not have a standard model for all projects so we're constantly looking for extensions to existing AI models to achieve results. One example was a requirement to do automated time stamping per word in Japanese. Deepgram continually upgraded their models throughout the project to support us. Review collected by and hosted on G2.com.

What do you dislike?

I honestly have nothing to say here. There's nothing that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Deepgram's approach to Automated Speech Recognition is unique in the industry in that they train models for each discrete customer which provides more accurate results than a general model.

The team is very easy to work with; near zero latency in their response to questions and offer very attractive pricing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have requirements from customers that their data may not leave our domain so Deepgram has provide us and on prem solution.

For key customers with on-going projects Deepgram provides custom model training that tunes specifically for that customer's audio. Review collected by and hosted on G2.com.

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