DK

Daina K.

Toss Lab, Inc.

Computer Software

Small-Business (50 or fewer emp.)

12/21/2023

"A Must-Have Tool for Understanding Customers"

5/5

What do you like best about Syncly?

Syncly has the advantage of collecting and viewing scattered customer feedback in one place and identifying VOC trends. In addition, feedback that needs to be tracked, such as issues and feature requests, is automatically categorized through an AI model, which greatly helps to reduce time. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

I'm satisfied with using Syncly. There are still some usability improvements, but the Syncly team has been very responsive and supportive. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/14/2023

"Product feedback made easy"

5/5

What do you like best about Syncly?

Syncly streamlines our operations by efficiently processing and analyzing customer feedback, providing quick insights and detailed sentiment analysis. This makes decision-making based on qualitative data much easier. The teams also goes above and beyond to help roll out integrations that are cirtical for our workflows. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

I'm looking forward to their call recording integrations (Gong, Grain, etc) to make feedback collection even easier. Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

Syncly has been a critical part of streamlining customer feedback management for us. Before Syncly, we used Notion, which is a great collaborative tool, as a customer feedback repository. It served our primary needs as repository. However it became a blackbox and we weren't able to utilize feedback data to learn any insight or prioritize our workflow. Notion is not an analytics tool afterall. So we used Syncly to ingest all feedback across Slack channels and email inboxes to help us understand urgent issues our customers experiencing along with relevant indicators. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

12/20/2023

"The most efficient way to see your customer's voice"

5/5

What do you like best about Syncly?

The best part about Syncly is the quality of the AI engine. I've tested several times, and each time Syncly team showed surprising level of accuracy to humans. If you want to analyze customer feedback without devlopment, this is the best product to recommend. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

User interface is a bit complicated, so I needed a guide when I first used it. However, I'm sure it'll improve even better in the future as the Sinkley team reflects my feedback really quickly. Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

I had to analyze thousands of feedbacks to determine the cause when the inlet increased or decreased. The reliability of the analysis was low because I had to use too much time and the analysis parameters were small. After I started using Syncly, it was super-easy to find the cause in just a few minutes. I was also able to use my time more efficiently to figure out a solution. Review collected by and hosted on G2.com.

NP

Nikolas P.

Small-Business (50 or fewer emp.)

11/14/2023

"Tame the endless river of intercom conversations. Turn it into meaningful insights"

4.5/5

What do you like best about Syncly?

Syncly makes it easier for me as a designer to at-a-glance understand what people are struggling with in our product, and what features they still want. It's a lot faster than manually tagging conversations in productboard, and the auto-generated AI insights are getting better every day. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Nothing major. It's still very young so it's rapidly evolving, so not every feature is totally polished. Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

Syncly helps us understand and make sense of customer feedback we in Intercom, at scale. Instead of manually tagging hundreds of conversations looking for points of confusion, feature requests, complaints, etc—syncly tags it for us. We can also create our own custom tags to drill into topics we want to know more about Review collected by and hosted on G2.com.

BJ

Bob J.

Small-Business (50 or fewer emp.)

11/23/2023

"Getting actionable insights from customer feedback in a second!"

5/5

What do you like best about Syncly?

Syncly's detailed reports and visualizations make it simple to present insights to stakeholders and team members. It's a powerful tool for getting everyone on the same page. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Understanding the present usability challenges with Syncly, I'm excited about the prospects for future enhancements. Review collected by and hosted on G2.com.