Mauricio L.
ML
Mauricio L.
Investment & Asset Management Analyst
Mid-Market (51-1000 emp.)
"Transparent Payment Tracking, but Setup Needs Work"
4/5
What do you like best about Deel Payroll?

I really like the transparency that Deel Payroll provides. I can see what timesheets were approved, where my money is, and all the options available for receiving my money. It's great to understand how fast my timesheets are approved and to ensure they are the correct ones. The transparency also extends to understanding how much money I will be receiving and knowing the payment options to transfer my money directly to my wallet. Monitoring my timesheets ensures they are appropriately approved by the company I'm working for, which is important to me. Additionally, the clarity on commissions charged when using their system is another aspect I appreciate. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

Some of the promotions in Deel Payroll don't work from my country. I would really like the promotions to be adapted to my country. For instance, there's a payment option that was supposed to give $20, but when I installed it on my phone and tried to use it, Deel Payroll doesn't allow me to use that app. It's also a bit confusing because Deel Payroll only helps with setting up taxes on the US side, but doesn't assist with the international side, like in Mexico. I needed to hire an accountant to figure out how to set up the entire tool. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have. Please schedule a 15-minute call with one of our experts at https://deel.cal.com/customer-support/support-reviews-and-complaints. This will help us improve your so far good experience and make it perfect.

Asive D.
AD
Asive D.
Technical Support Engineer
Small-Business (50 or fewer emp.)
"Smooth and reliable payroll management made easy"
5/5
What do you like best about Deel Payroll?

One thing I’ve started to appreciate more about Deel Payroll is how easy it is to keep everything in one place without needing to follow up manually. Payslips are always available on time, and the breakdown is clear, so it’s easy to understand what you’re being paid and why.

I also like that updates and requests, like leave approvals or profile changes, are handled pretty quickly and without a lot of back-and-forth. It just feels more organized and less stressful when managing work-related admin. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

One area that could be improved is the overall ease of navigation. While the platform is functional, some sections still feel a bit buried or not as intuitive as they could be, which can slow things down when you’re trying to find something quickly.

It would also help if there were more guidance or clearer prompts in certain workflows, especially for first-time users. That would make the experience feel smoother and reduce the learning curve a bit. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Thank you for taking the time to leave a positive review! We’re delighted to hear that you enjoyed using Deel. Your feedback means a lot to us!

Cesar Javier O.
CO
Cesar Javier O.
Fullstack developer
Small-Business (50 or fewer emp.)
"Intuitive, Centralized Payroll with Transparent Rates and Responsive Support"
3.5/5
What do you like best about Deel Payroll?

One of the things I value most about Deel Payroll is its intuitive and well-designed interface. As someone who regularly manages payroll workflows, having a clean and easy-to-navigate UI makes a big difference in day-to-day operations.

Tasks like reviewing payments, managing contracts, and tracking payroll status are straightforward and don’t require unnecessary steps. This has significantly reduced the time I spend on administrative work compared to other tools I’ve used.

Another key benefit is how everything is centralized. Instead of juggling multiple tools or spreadsheets, Deel provides a unified platform where I can handle global payroll, compliance, and contractor management in one place.

From a financial perspective, transfer costs are relatively low compared to alternatives, and the platform maintains clear and transparent exchange rates. This makes it easier to plan and avoid unexpected discrepancies when dealing with international payments.

In terms of AI features, the assistant is decent and helpful for basic queries or quick guidance, but it’s the human support that really stands out. The live chat support has been responsive and effective whenever I’ve needed help with more specific or critical issues.

Performance has also been reliable — I haven’t experienced slowdowns during important workflows, which is essential when dealing with time-sensitive payments.

Overall, the combination of usability, cost efficiency, transparency, and strong customer support has improved my workflow by reducing operational overhead and making processes more efficient. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

One area that could be improved is the clarity around payment delays. While the platform generally works well, there have been occasions where payments take longer than expected, and the communication about the reasons behind those delays isn’t always as clear as it could be.

For a payroll system, timing and transparency are critical, so having more proactive notifications or clearer status updates would make a big difference. Even a more detailed breakdown of where a payment is in the process would help reduce uncertainty.

That said, when reaching out to support, they are usually responsive and helpful in clarifying the situation — but improving this visibility directly within the platform would enhance the overall experience. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi Cesar,

We truly appreciate your review as we strive for excellence. We want to improve your experience and make it exceptional. Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have.

Please feel free to schedule a 15-minute call with one of our experts at https://deel.cal.com/customer-support/support-reviews-and-complaints. This will help us improve your so far good experience and make it perfect next time.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Deel Payroll Streamlines Global Payroll with Fast, Secure Compliance and Great Support"
5/5
What do you like best about Deel Payroll?

Deel Payroll makes global payroll management straightforward by bringing compliance, payments, and reporting together in a single platform. The interface is clean and intuitive to navigate, and employees benefit from self-service access to payslips and tax documents. Integrations with accounting and HR systems cut down on manual work, and the platform feels fast and reliable, which helps minimize errors in international payments.

While the pricing isn’t the lowest, the time saved, lower compliance risk, and consolidation of providers translate into strong ROI. Support and onboarding have been responsive and knowledgeable, with localized expertise that makes setup easier. The AI features also add value by flagging potential compliance issues and forecasting payroll costs, helping teams plan more effectively. Overall, it’s a secure, efficient solution that improves finance workflows and the employee experience. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

One of the main drawbacks of Deel Payroll is that, while powerful, it can feel overly complex at first — especially for smaller teams that don’t need all the global compliance features. The pricing can also be high compared to local payroll providers, which makes it less attractive if you only operate in one country. Some users mention that report customization is limited, so if you want highly tailored analytics, you may need to export data and work outside the platform. Integrations, though solid, sometimes require extra setup or don’t cover every niche tool. Finally, while support is generally responsive, time zone differences can occasionally delay resolution for urgent issues. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi there,

Thank you for your glowing review! We’re thrilled you enjoyed using Deel. We’re constantly working to improve our service and hope to exceed your expectations in the future.

Gaudenz B.
GB
Gaudenz B.
Owner
Mid-Market (51-1000 emp.)
"Payroll errors from day one across every jurisdiction"
0/5
What do you like best about Deel Payroll?

The clearest positive was a few individual support people who were responsive and genuinely helpful when escalations came up. The promise of consolidating US PEO, UK and Swiss payroll on a single platform is attractive in principle. In practice, though, very little of that integrated value materialised for us. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

We hit errors from the very first payroll run. The first US PEO payroll came in up to ~20% lower than expected: a missing lunch allowance, over-charged Medicare, and missing LTD/STD. After that we had 401(k) over-deductions, NY PFML miscalculations, and direct debits triggered without our approval. UK payroll showed GL variances and deduction changes we submitted four separate times that still weren't applied correctly, plus mismatches between the payroll engine and what the platform displayed. Swiss payroll needed three package versions to fix, had the wrong payout date, and payslips weren't issued. Six months in, our finance team still could not run proper reconciliations due to access and download limitations. The promised single integrated platform felt in practice like onboarding several separate providers with no coordination. Review collected by and hosted on G2.com.

Response from Jessa Jane Galinato of Deel Payroll

Hi Gaudenze,

We sincerely apologize for the calculation errors and integration gaps you experienced across your US, UK, and Swiss payroll—this falls short of our promise. Our team has been actively working on your case and would like to discuss findings with you directly.

Please schedule a call here: https://deel.cal.com/customer-support/support-reviews-and-complaints so we can review what went wrong and outline our resolution plan.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Fast, Smooth UI with Useful Integrations and Responsive Support"
4/5
What do you like best about Deel Payroll?

The features feel fast, the UI stays consistently smooth, and the overall process is straightforward and direct. The integrations with different providers are genuinely useful, and they give me several options for withdrawing my money. The app is also easy to understand, so I haven’t run into any problems using it. I did have an issue once, but it was on my bank’s side; customer support responded quickly and with clear, helpful information, which let me call my bank and get it sorted out. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

The cost for instant integrations is a little too high. The UI is generally easy to understand, but the way some features are grouped can be confusing at times, and a few options could be easier to find and access. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi there,

Thank you for your feedback! We’re sorry to hear you experienced some issues and apologize for any inconvenience. Unfortunately, we couldn’t find your account to assist directly, but we’d love to help.

Please schedule a call with us here: https://deel.cal.com/customer-support/support-reviews-and-complaints

We’re committed to improving your experience and look forward to connecting with you soon.

Best regards,

Deel Team

Nicolas A.
NA
Nicolas A.
Customer Service Specialist
Mid-Market (51-1000 emp.)
"Effortless Online Payments and Invoicing"
5/5
What do you like best about Deel Payroll?

I like Deel Payroll because it makes everything easier to use online, especially for getting paid and submitting invoices to my company. Even though I'm earning in a different currency than the country I live in, it facilitates so that I can properly do my taxes and also helps us with tax advice. My first time using it was great and easy, and the app is great as well. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

I think a possible improvement for Deel Payroll would be to have a physical card. Also, sometimes when I open an invoice, I can't go back without closing and reopening the app. Probably a bug. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi Nicolas,

Thank you for your glowing review! We’re thrilled you enjoyed using Deel. We’re constantly working to improve our service and hope to exceed your expectations in the future. ^_^

joshua a.
JA
joshua a.
TAX CONSULTANT
Small-Business (50 or fewer emp.)
"Deel Makes Global Work Flexible and Easy"
4.5/5
What do you like best about Deel Payroll?

Using Deel is flexible and easy to use. Both their desktop app and mobile app are really cool, and the overall experience feels smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

Sometimes the mobile app lags, which can make it difficult to process transactions. That said, it only happens once in a while. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi Joshua, thank you for your positive review! We're thrilled to hear that you are having a great experience with Deel! Also, we are constantly working on improving the mobile app experience. Your feedback means a lot to us and we look forward to assisting you again soon!

Paula H.
PH
Paula H.
Scrum master
Mid-Market (51-1000 emp.)
"Easy-to-Use, Clean UI with Fast, Helpful Support"
4.5/5
What do you like best about Deel Payroll?

Very easy to use and clean UI.

I had a couple of issues and had the opportunity to contact support and they solve the issues really fast. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

My virtual card was rejected, but a colleague in the same situation was approved. Not sure what failed there. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi Paula, thank you for your feedback!

We're sorry to hear about this and sincerely apologize for any inconvenience. Unfortunately, we couldn't find your account to assist directly, but we'd love to help. Please schedule a call with us here: deel.cal.com/customer-support/support-reviews-and-complaints or connect with us via live chat- we're committed to improving your experience and look forward to connecting with you soon.

Abdelaziz A.
AA
Abdelaziz A.
Flutter Committee Member
Small-Business (50 or fewer emp.)
"Deel Payroll Makes International Payments Simple and Stress-Free"
5/5
What do you like best about Deel Payroll?

What I like best about Deel Payroll is the ease with which I can pay people in different countries. The whole process seems very simple, not complicated in any way.

The design is very clean, so I can easily find what I need without getting confused. It has made my life easier and helped me save some time. Review collected by and hosted on G2.com.

What do you dislike about Deel Payroll?

One thing I don’t like is that some features may seem a little limited or not very flexible, especially for certain cases. Also, the pricing may seem a little on the higher side depending on the team size. Review collected by and hosted on G2.com.

Response from Deel Team of Deel Payroll

Hi Abdelaziz,

We are thrilled to hear that our clean design and unified compliance system have made managing your international team a "stress-free" experience. Saving you time while navigating different local laws is exactly what we aim for.

We also appreciate your honest feedback regarding feature flexibility and pricing. We’re constantly working to make our tools more adaptive for unique global cases, and your insights help us prioritize those improvements.

If there are specific features you'd like to see become more flexible for your team, please don't hesitate to reach out. We'd love to hear your thoughts! Book some time with us here: https://deel.cal.com/customer-support/support-reviews-and-complaints

Thank you for choosing Deel.