--- title: Decisions Reviews meta\_title: 'Decisions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Decisions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 41 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Decisions Reviews & Product Details Visit Website Decisions is an AI-powered process orchestration and automation platform used by enterprises to coordinate AI agents, systems, and people across complex, rules-driven processes—especially where governance, visibility, and accountability are critical. The platform combines visual workflow automation, an enterprise rules engine, AI orchestration, system integrations, forms, and dashboards into a unified control layer. Teams use Decisions to model decision logic, orchestrate work across systems, and govern AI behavior without siloing logic in code, agents, or disconnected tools. This approach allows organizations to coordinate end-to-end execution and gives a centralized place to build, test, and deploy everything as business and regulatory requirements evolve. Decisions is designed for collaboration between business and IT teams. Business users can vibe code front ends and manage process and decision logic visually, while IT maintains architectural oversight, security, and integrations. Logic that is often fragmented across application code, AI agents, spreadsheets, or manual processes can be centralized, governed, and reused—reducing inconsistency and operational risk as automation scales. * * * Product Website Decisions Seller [Decisions](https://www.g2.com/sellers/decisions) Discussions [Decisions Community](https://www.g2.com/products/decisions-decisions/discuss) Languages Supported English Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/decisions-decisions/pricing) ## Decisions Integrations (15) What do users say about integrations? Verified by Decisions [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS and Cloud Services ](https://www.g2.com/products/aws-and-cloud-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenAI Whisper ](https://www.g2.com/products/openai-whisper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") REST ](https://www.g2.com/products/rest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") EL Verified User in Legal Services Mid-Market (51-1000 emp.) 10/15/2021 "Strong solution for developing workflows whether you're an expert or not" 5/5 What do you like best about Decisions? Decisions enables you to develop reasonably sophisticated workflows with no prior software development experience. Their examples and online help are excellent, and their support team is powerful and responsive. If you have experience with developing workflows, software, etc., you can do things like implementing RESTful APIs using very sophisticated SQL queries (that you write) with just a few clicks. This is a solid platform for integrating disparate sources of data, automating and monitoring workflows, developing forms and reports, and providing teams with the tools and UX they need to streamline their jobs. Review collected by and hosted on G2.com. What do you dislike about Decisions? Installation can be complex and definitely requires you to have fairly detailed knowledge about systems, web services, database servers, etc. On the plus side, the Decisions support team is always quick to offer help and remote assistance, and it's included in the price of the product. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? We have implemented hundreds of workflows. We're streamlining and automating receiving work products and getting them to production, ready-to-ship state. We've integrated disparate systems (e.g. SQL Server, MySQL, email, Excel workbooks) and produced RESTful APIs to provide a single integrated view of those systems. We've also implement a number of automated monitoring, event handling, and response processes using it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") CB Verified User in Biotechnology Mid-Market (51-1000 emp.) 5/6/2022 "Decisions for Review with a Friend or Colleague" 3.5/5 What do you like best about Decisions? Automation Technologies. Prices and offers Review collected by and hosted on G2.com. What do you dislike about Decisions? None at the moment. I don't have any at this time. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Research and Development for new products Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rob S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob S.") RS Rob S. SAP Technical Lead Mid-Market (51-1000 emp.) 4/7/2020 "Full featured no-code platform with enthusiastic customer support" 5/5 What do you like best about Decisions? We're a small organization trying to deliver full service solutions to our enterprise and have found Decisions to be a force multiplier of sorts. The fact that it really does not require code has enabled us to produce forms and workflows that would normally be beyond our capabilities. Decisions produces attractive fully functioning forms with robust workflows that can be created and adjusted by tech savvy individuals. If code is really needed to perform a function, it can be easily inserted. Review collected by and hosted on G2.com. What do you dislike about Decisions? We are struggling a little to establish connections to external enterprise services. We've had good luck connecting with REST/SOAP connections - and most products include endpoints for these so it hasn't been a show stopper yet - just required more time to come up with solutions. Even here, the good news is that Decisions professional services has been very responsive to our needs and rapidly brought in the people they needed to solve issues. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? We needed a standardized way to automate business processes - get approvals, send notifications, track progress, etc. It also needed to be in a format that would be easy to report on for annual audits. They've been able to interface with all our systems to trigger new events according to easily defined workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RB Rishu B. Small-Business (50 or fewer emp.) 8/28/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Wonderful BPM but needs more maturity on Integrations" 3.5/5 What do you like best about Decisions? The work flow is very simple and does not require any coding. It has strong UI Layout. Review collected by and hosted on G2.com. What do you dislike about Decisions? If we need to implement multiple calculation on one step, we can not have that. We have to have multiple steps for that. Review collected by and hosted on G2.com. Recommendations to others considering Decisions: It is very easy tool to use, definitely need more maturity on Integrations and Customization but otherwise a decent tool. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? We are making the manual process automated and reducing the workload and time for processing of requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/26/2020 "Create Complex Workflows Easily" 5/5 What do you like best about Decisions? Flexibility to use our own css, javascript code (if needed) to achieve the desired functionality. Review collected by and hosted on G2.com. What do you dislike about Decisions? Monitoring and editing capabilities of running instances are unavailable which makes difficult to view and analyze instances. Look and feel of Reports and Dashboard could be enhanced as well. Review collected by and hosted on G2.com. Recommendations to others considering Decisions: Low code platform and you can debug your code and track the problem before running fully and run into issues. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Using Decisions for several POCs from onboarding an account to closing it. Low code development on forms. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Glenn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn M.") GM Glenn M. Founder, CEO Mid-Market (51-1000 emp.) 4/9/2020 "Extensible framework for developing applications from simple to complex" 4.5/5 What do you like best about Decisions? Ability to extend through development, nice UI for flows Review collected by and hosted on G2.com. What do you dislike about Decisions? Cumbersome to lay out flows for complex logic Review collected by and hosted on G2.com. Recommendations to others considering Decisions: Take the training. Have some developers available--even though it's supposed to be "no code", you really need to have a firm understanding of logic and data flow. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? End-to-end workflows for most aspects of our business. Provide web APIs to allow Excel Power Query to fetch data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") EH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 4/9/2020 "Excellent Product" 5/5 What do you like best about Decisions? By far, the ease of use and ability to quickly deploy new workflows. Review collected by and hosted on G2.com. What do you dislike about Decisions? Rolling out new versions can be a bit bumpy Review collected by and hosted on G2.com. Recommendations to others considering Decisions: Insure you have the right level of Executive sponsorship and buy-in with respect to Process Transformation & Excellence. Decisions is a wonderful tool but full benefits are realized when it is deployed as part of an overall strategy and process excellence journey. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? We've deployed Decisions in helping reduce complexity, reduce cycle time, and improve visibility and accountability in a variety of processes including accounting, HR, and revenue cycle management processes. Within 9 months of our Decisions purchase, our most comprehensive deployment resulted in quantifiable benefits that covered the cost of the software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 4/7/2020 "Hard to Learn Tool" 3.5/5 What do you like best about Decisions? The idea and presentation of Decisions.. Review collected by and hosted on G2.com. What do you dislike about Decisions? The downside is it is hard to learn unless you are a programmer. They reviewed with us how the program works including basic and intermediate level tips for 20% of our employees in addition to IT. Even after that the IT department struggled learning the tool to build our requests. There are other programs similar that I feel are easier to build in. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? We planned to put all our forms for HR into the system, which would have been a huge benefit to us, but with the struggle to build have since turned back to our old system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/14/2020 "Robust Features and User Friendly" 4/5 What do you like best about Decisions? Great documentation. Simple to teach and understand. Review collected by and hosted on G2.com. What do you dislike about Decisions? Sometimes, simple things are difficult to accomplish Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Rebuilding our entire forms center. Reusable components are easy and add value. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") AA Verified User in Aviation & Aerospace Enterprise (\> 1000 emp.) 4/7/2020 "Good product, can extend. Missing some important features at the moment." 3.5/5 What do you like best about Decisions? Based on a strong platform. New features released with good cadence. Review collected by and hosted on G2.com. What do you dislike about Decisions? Some missing features are annoying. Some annoying bugs. Review collected by and hosted on G2.com. What problems is Decisions solving and how is that benefiting you? Forms automation and business process automation are being realized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Decisions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Decisions ](https://www.g2.com/products/decisions-decisions/discussions/new) GU Guest User What is Decisions used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-decisions-used-for) [ View all Discussions ](https://www.g2.com/products/decisions-decisions/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/decisions-decisions/pricing) Decisions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_212f4642f8a19aeba294586867ad3450/inrule.jpg "Product Avatar Image") InRule 4.4/5(69) [ Compare Now ](https://www.g2.com/compare/decisions-decisions-vs-inrule) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image") Appian 4.5/5(501) [ Compare Now ](https://www.g2.com/compare/appian-vs-decisions-decisions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image") Pega Platform 4.2/5(278) [ Compare Now ](https://www.g2.com/compare/decisions-decisions-vs-pega-platform) ##### ##### Decisions Features Customization Document Generation Process Design Process Repository Collaboration Access Controls/Permissions Data Unification Accessibility Process Management Process Overview Process Analysis Real-Time Process Monitoring Application Design Customized Branding [ View More Features ](https://www.g2.com/products/decisions-decisions/features) ## Top-Rated Alternatives [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/decisions-decisions/competitors/alternatives) ##### Categories on G2 [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps)[Business Process Management](https://www.g2.com/categories/business-process-management)[Process Orchestration](https://www.g2.com/categories/process-orchestration)[Decision Management Platforms](https://www.g2.com/categories/decision-management-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading database software for enterprise-level companies](https://www.g2.com/discussions/what-are-the-leading-database-software-options-for-enterprise-level-companies)[What's the best AR training simulator platform for a mid-sized manufacturing company?](https://www.g2.com/discussions/what-s-the-best-ar-training-simulator-platform-for-a-mid-sized-manufacturing-company)[Civil 3D vs other civil engineering design platforms: which gives better value for a mid-size company that does not want to be entirely dependent on the Autodesk ecosystem?](https://www.g2.com/discussions/civil-3d-vs-other-civil-engineering-design-platforms-which-gives-better-value-for-a-mid-size-company-that-does-not-want-to-be-entirely-dependent-on-the-autodesk-ecosystem) [What platform supports multi-vendor device management?](https://www.g2.com/discussions/what-platform-supports-multi-vendor-device-management)[Best session replay tool for SaaS startups](https://www.g2.com/discussions/what-s-the-best-session-replay-tool-right-now)[Pros and Cons Details](https://www.g2.com/products/decisions-decisions/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)