--- title: Decision Focus Reviews meta_title: 'Decision Focus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Decision Focus works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 38 scale: '5' date_modified: '2026-08-07' parent_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # Decision Focus Reviews **Vendor:** Decision Focus **Category:** [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) **Average Rating:** 4.7/5.0 **Total Reviews:** 38 ## About Decision Focus Decision Focus is a no-code Governance, Risk and Compliance (GRC) platform that brings risk, compliance and audit management into one connected environment. Built for regulated organisations, including those in financial services and insurance it gives teams a single source of truth across their GRC frameworks and operations. The platform follows a Total GRC approach: rather than packaging separate point solutions together, every module, user and data point lives in one connected system. Risk informs compliance, compliance feeds audit, and audit findings close the loop on risk. This connected model gives organisations 360° visibility of risks and controls enterprise-wide, with real-time dashboards and reporting that draw on live data from across the platform. Decision Focus offers over 24 modules spanning Risk, Compliance and Audit Management, so organisations select the solutions they need today and add more as they grow. Because the platform is genuinely no-code, it adapts to an organisation's existing frameworks rather than forcing teams to change how they work, and its Journey-Driven Implementation approach can take solutions live in weeks rather than months. Key capabilities include: - Enterprise Risk Management, Third-Party Risk Management, Operational Resilience and Information Security Management (ISMS) - Compliance modules covering DORA, Data Privacy, Regulatory Reporting and Governance - Internal Audit and Internal Controls management linked directly to the risk and control framework - AI tools configured to an organisation's own risk appetite, rating scales and frameworks, supporting tasks such as record summaries, policy queries and risk identification - Role-based access, integrations and live dashboards for enterprise-wide oversight Founded in 2004 and headquartered in Copenhagen and London, Decision Focus serves clients across regulated industries internationally. ## Decision Focus Pros & Cons **What users like:** - Users appreciate the **ease of use** of Decision Focus, finding it intuitive and highly customizable for their needs. (16 reviews) - Users value the **ease of implementation** with Decision Focus, thanks to an intuitive interface and supportive team. (16 reviews) - Users value the **user-friendly customization** of Decision Focus, enjoying intuitive navigation and excellent dashboards for effective management. (13 reviews) - Users value the **high customizability** of Decision Focus, enabling tailored solutions for their specific governance and risk needs. (12 reviews) - Users praise the **automation capabilities** of Decision Focus, enhancing efficiency in governance, risk, and compliance management. (11 reviews) - Intuitive (11 reviews) - Users commend the **exceptional customer support** of Decision Focus, highlighting their responsiveness and dedication to resolution. (10 reviews) - Useful (10 reviews) - Risk Management (9 reviews) - Helpful (8 reviews) **What users dislike:** - Users experience **limited flexibility** in Decision Focus, leading to complexity and a reliance on updates and training. (5 reviews) - Users find the **complex setup** process of Decision Focus challenging, especially when transitioning from coded solutions. (3 reviews) - Users find the **reporting capabilities inadequate** , requiring more effort and knowledge to generate useful insights. (3 reviews) - Users find the **learning curve steep** for Decision Focus, requiring additional training to fully utilize its features. (3 reviews) - Users find the interface less polished, with **non-intuitive design** making navigation and setup more challenging than expected. (3 reviews) - Users experience **setup difficulties** with Decision Focus, particularly with role-based access and the overall configuration process. (3 reviews) - Users highlight the **complexity** of Decision Focus, which can hinder the setup and chart creation process. (2 reviews) - Users experience **dashboard issues** with limited flexibility and a less intuitive interface compared to competitors. (2 reviews) - Difficult Setup (2 reviews) - Difficulty (2 reviews) ## Decision Focus Reviews ### 1. Effortless Setup and Customization with Decision Focus **Rating:** 4.0/5.0 stars **Reviewed by:** Michael P. | Customer and Risk MI Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Decision Focus?** Decision Focus is a highly adaptable tool for creating datasets, forms, and automations. The setup process is relatively straightforward, especially if you have prior experience with similar systems. It becomes even simpler when you have guidance from a Decision Focus Architect, who can offer valuable suggestions and highlight options you might not have considered. The data is organized logically, and there are extensive customization options for tailoring how you gather user requirements. For example, you can clearly communicate to users exactly what information the form is seeking. While this approach is common in data collection tools, what sets Decision Focus apart is its 'No Code' nature. This means you only need to add the appropriate commentary in the right place, and it will appear meaningfully on the front end without any coding required. The system also features integrated MI capabilities, providing highly customizable charts on the front end. This allows users to access and interact with data in a much more visual and engaging way. Throughout the weeks of setup and testing, I have worked with two contacts at Decision Focus. I have found both to be readily available via Teams or email, and they have been extremely efficient in implementing changes—often making adjustments live during our calls. Their support has made what could have been a challenging setup process remarkably easy. In our case, we were able to replicate a system that had been developed over several years in less than a month. Achieving this with a system that required more complex coding or validation would have taken much longer. This is a system our business will use multiple times daily. Based on its setup and user interface, I expect it to provide a smooth and intuitive experience for our users. Since we have customized Decision Focus to closely resemble our previous system, I anticipate the transition will be seamless. **What do you dislike about Decision Focus?** I realize this may sound a bit contradictory, but while the 'No Code' aspect can be a significant advantage in some situations, it can also present certain drawbacks. Validation is managed through a set of customizable rules, which offers flexibility. However, coming from a background in coded solutions, I find the setup process somewhat more drawn out compared to working directly with code—though I do appreciate not having to sift through hundreds of lines. Additionally, the MI capabilities based on the data are somewhat more limited than I initially expected. The system does support live on-screen updates, data extracts, and API connections to Power BI. Still, I have found that creating charts to track trends over time is more complicated. This complexity arises because the data is always live, making it difficult to reference the status of a data point at a specific moment and observe how it has changed. Overcoming this would require some thoughtful planning. **What problems is Decision Focus solving and how is that benefiting you?** In our specific use case, we are onboarding multiple business areas. Previously, each area was managed separately, and although there were discussions and meetings about potential overlaps, integration was limited. Now, this approach provides us with significantly greater integration across the business, enabling us to track with much greater accuracy how one area affects another and vice versa. It also helps ensure that related issues are not lost or overlooked. ### 2. Comprehensive Risk Management with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Gareth D. **Reviewed Date:** November 10, 2025 **What do you like best about Decision Focus?** I really appreciate how Decision Focus integrates its multiple modules seamlessly, which allows me to easily connect the dots between different components such as risk and controls, policy management, and incidents. This interconnectedness helps me gain more comprehensive insights into our residual risk, ensuring that the data is complete and accurate. The platform provides clear visibility into high-risk areas and features excellent interactive dashboards that significantly enhance reporting. Moreover, the initial setup was straightforward, thanks to the exceptional support and expertise provided by Decision Focus, which made the entire process hassle-free. **What do you dislike about Decision Focus?** I find that the role-based access in Decision Focus is tricky to set up. More clarity around roles and access definitions would be helpful. **What problems is Decision Focus solving and how is that benefiting you?** I use Decision Focus to gain meaningful insights into risk control data, enhance policy management, and incident tracking. It integrates modules seamlessly, provides a true reflection of residual risk, offers visibility into high-risk areas, and features interactive dashboards for comprehensive reporting. ### 3. IBM Cloud- Decision Focus- Supplier Risk Management Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** ankit d. | Control Lead- Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Decision Focus?** 1. DF is a powerful and intuitive platform that helps organisations streamline governance, risk, and compliance. IBM Cloud using it for Supplier Risk Management. 2. DF is providing a centralised view of risks, controls, and actions. 3.DF configurable dashboards, real-time reporting, and collaborative features make it especially effective for driving accountability and supporting informed, data-driven decisions across teams. 4. Ease of Integration- IBM requested lot many complicated enhancement and happy to inform that decision focus has ease of implementation all the requirement. **What do you dislike about Decision Focus?** Customer Support: Clear timelines for addressing work items are often missing. We've observed that certain requests take significantly longer than expected without prior communication. Staff Behavior: At times, the interactions with support staff have felt discourteous or unconstructive, particularly when suggestions are offered in an abrupt or dismissive manner. Proactiveness: There is a noticeable lack of proactive guidance or innovative solutions from the support team. We would appreciate more forward-looking recommendations based on our usage patterns. User Interface: The current UI could be more intuitive and user-friendly. Compared to similar GRC tools, the interface feels less polished and may benefit from usability enhancements. **What problems is Decision Focus solving and how is that benefiting you?** 1. Centralized Documentation & Evidence Management Stores policies, controls, risk assessments, audit logs, and regulatory mappings in one place. Provides a single source of truth for auditors, compliance teams, and stakeholders. . Regulatory Mapping Maps specific regulations (e.g., IC4G, DORA, SOC, ProB) to internal controls and processes. Helps organizations understand which controls satisfy which regulatory requirements. Automated Workflows Assigns, tracks, and escalates tasks related to compliance. Ensures that periodic reviews and control testing are completed on time and consistently. ### 4. Comprehensive Risk Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Alessandra G. | Risk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Decision Focus?** Decision Focus is a comprehensive risk management solution designed to help businesses identify, assess, and manage risks across various areas of the organisation. The system is user-friendly, featuring a clean, intuitive layout and insightful dashboard views that summarises key data. While it offers a wide range of features, Decision Focus remains highly flexible and easy to reconfigure, making it well-suited to adapt to the varying business needs. **What do you dislike about Decision Focus?** It would be great to see Decision Focus expand their system by incorporating AI and more customisable and dynamic reporting. **What problems is Decision Focus solving and how is that benefiting you?** It is helping our organisation to centralise all risk, compliance, and third-party risk management (TPRM) data in one place, creating a single source of truth. ### 5. Excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Decision Focus?** Great service. Thank you to James and Prateek. We have really received great service from you throughout. We appreciate your attention to detail and client forward thinking. **What do you dislike about Decision Focus?** We use a lot of MS Planner to do routine reminders and tasks and its really one of the easier systems to use, while getting the job done. I do find it easier to do control attestations in Planner with its recurring task features, which I feel is missing from the controls features of DF. Having to reopen tasks quarterly to resubmit them is cumbersome. **What problems is Decision Focus solving and how is that benefiting you?** Client GRC requirements ### 6. DF- Third party Supplier Risk Assessment - User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Decision Focus?** Decision Focus is delivering strong value in terms of customer experience and support. Its reporting capabilities, notification system, export functionality, and flexible dashboard creation set it apart from other GRC tools. Additionally, our successful integration with other corporate systems has made data ingestion seamless, improving usability and significantly easing the overall implementation process **What do you dislike about Decision Focus?** Does not well support in others web browsers. We also observed there is a lagging while navigating from one section to another. **What problems is Decision Focus solving and how is that benefiting you?** User Experience Dashboards Audit Experience Test once satisfy many Unified Control and Risk assessment ### 7. DF is a really useful platform and their staff are incredibly supportive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Decision Focus?** Bringing work streams together snd harmonising processes. Makes life very easy when organising various areas. **What do you dislike about Decision Focus?** There aren’t many, although sometimes the UI can be slightly overwhelming as there is a lot going on. I personally don’t struggle with this, but I’ve had experiences where others who don’t use DF regularly find it slightly challenging to navigate. **What problems is Decision Focus solving and how is that benefiting you?** It makes a uniform process for managing policies and procedures, improving greatly on former process ### 8. Decision Focus Training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Decision Focus?** The training of the tool was insightful and showed the ease of use. whenever I questioned if decision focus could do something there was always a solution and the customer support was great throughout **What do you dislike about Decision Focus?** there are some quirks e.g. sometimes you have to save twice in slightly different sections or you will lose the progress you have made - like when making a dashboard **What problems is Decision Focus solving and how is that benefiting you?** helping us track out data in a central location to understand what we hold ### 9. Review of Decision Focus **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Decision Focus?** Problem-solvers, reliable, pragmatic and on time. **What do you dislike about Decision Focus?** Have not experienced any negative side so far. **What problems is Decision Focus solving and how is that benefiting you?** DF is helping with embedding the RCSA process whilst simplifiyng the process itself and make it more time effective. It is serving as a single place where risks are continuosly monitored and assessed allowing for a single and common view if risks across the organisation. - [View Decision Focus pricing details and edition comparison](https://www.g2.com/products/decision-focus/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A42%3A13+-0500&secure%5Bsession_id%5D=b09ce52a-7499-48e0-b56a-b2a24d00d250&secure%5Btoken%5D=d4d8672e9d68cba88ccefdb507c6fcfb925f10fe221506a5b0111480c098760f&format=llm_user) ## Decision Focus Integrations - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Cube](https://www.g2.com/products/cube-2025-12-17/reviews) - [CubeAPM](https://www.g2.com/products/cubeapm/reviews) ## Decision Focus Features **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates - Policy Management **Risk Assessment** - Scoring - AI **Generative AI** - AI Text Summarization - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Execution** - Action Management - Workflows - Vulnerability Management - Task Management - Compliance Management - Incident Management - Document Management - Alerts/Notifications - Workflow Management **Risk Control** - Reviews - Policies - Workflows **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Audit Planning **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Campaign Planning **Risk Management** - Risk Identification - Risk Classification - Risk Methodology - KRI (Key Risk Indicator) Monitoring - Real-Time Monitoring - KRI (Key Risk Indicator) Monitoring **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Monitoring** - Vendor Performance - Notifications - Oversight **Documentation - Audit Management** - Customizable Forms - Checklists **Integration** - Integrated Risk Management - Disaster Recovery - Vendor Risk Management **Reporting** - Templates - Centralized Data - 360 View **Reporting & Analytics - Audit Management** - Activity Dashboard - Audit Performance - Industry Compliance - ISO Compliance - Environmental Compliance - AML Compliance - Sarbanes-Oxley Compliance - KYC Compliance - FDA Compliance - OSHA Compliance - Real-Time Data - Real-Time Analytics **Additional Functionality** - Mobile Access - Corrective and Preventive Actions (CAPA) - Issue Management - Document Management - Role-Based Permissions - Activity Tracking - Document Storage - Reporting & Statistics - Task Management - Workflow Management - Status Tracking - Monitoring - Data Visualization - Approval Process Control - Forms Management - Change Management - Risk Alerts - Asset Tracking - AI Copilot - API - Risk Analysis - Policy Management - Incident Management - Real-Time Reporting - Real-Time Notifications - Alerts/Notifications - Security Auditing - Compliance Management - Risk Assessment - Real-Time Monitoring - Version Control - Archiving & Retention - Alerts/Escalation - Customizable Reports - Compliance Tracking - Access Controls/Permissions - Certification Tracking - Surveys & Feedback - Digital Signature - HIPAA Compliant - Reminders **Business Continuity Management** - Recovery Plans - Procedure Templates - Crisis Management - Task Management - Assessment Management - IT Risk Management - Audit Management - Vendor Risk Management - Document Management - Incident Management - Compliance Management - Policy Management - Internal Controls Management - Reputational Risk Management - Forms Management - Operational Risk Management - Workflow Management - Exceptions Management - Issue Management - Vendor Management - Safety Management - Legal Risk Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Third Party & Supplier Risk Management** - Adaptive Learning - Decision Making **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning - AI/Machine Learning - Scenario Planning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Additional Functionality** - Secure Data Storage - Activity Dashboard - Third-Party Integrations - "What If" Scenarios - Incident Response Checklists - Reporting & Statistics - Risk Assessment - Multi-Channel Communication - AI Copilot - Business Continuity Exercising - Monitoring - Plan Development **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility - Third-Party Integrations **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Additional Functionality** - Predictive Analytics - Process Modeling & Designing - Configurable Workflow - Real-Time Reporting - AI Copilot - Forecasting - Risk Reporting - Reporting & Statistics - API - Business Continuity Exercising - Vulnerability/Threat Prioritization - Customizable Reports - Audit Trail - Risk Alerts - Risk Scoring - Access Controls/Permissions - Surveys & Feedback - Data Visualization - Document Storage - Heatmaps - Risk Assessment - Risk Analysis - Financial Risk Reporting - Approval Process Control - Dashboard - Root Cause Analysis - Activity Tracking - Business Process Control - Alerts/Notifications - Data Import/Export - Performance Metrics - Security Auditing - Dashboard Creation - Secure Data Storage - Scenario Planning - Prioritization - Version Control - Reminders - Corrective and Preventive Actions (CAPA) ## Top Decision Focus Alternatives - [Optro](https://www.g2.com/products/optro/reviews) - 4.6/5.0 (1,610 reviews) - [Workiva](https://www.g2.com/products/workiva-workiva/reviews) - 4.5/5.0 (2,130 reviews) - [Sprinto](https://www.g2.com/products/sprinto-inc/reviews) - 4.7/5.0 (1,662 reviews)