--- title: Decagon Reviews meta\_title: 'Decagon Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how Decagon works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 26 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Decagon Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Decagon for its **intuitive functionality** and effective workflow management, enhancing team collaboration and productivity. [(12 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600042&qs=pros-and-cons#reviews) Users commend the **implementation ease** of Decagon, appreciating its intuitive setup and low maintenance requirements. [(11 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600032&qs=pros-and-cons#reviews) Users value Decagon for its **best-in-class AI integration** , enhancing data evaluation and streamlining workflows effectively. [(10 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003494&qs=pros-and-cons#reviews) Users value the **reliable and flexible customer satisfaction** provided by Decagon's exceptional AI performance and support. [(10 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600088&qs=pros-and-cons#reviews) Users praise Decagon for its **exceptional support and collaboration** , streamlining processes and enhancing overall effectiveness. [(10 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600059&qs=pros-and-cons#reviews) Users note the **missing features** in Decagon, including user roles and audit logs, which need further development. [(6 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003510&qs=pros-and-cons#reviews) Users find the **limited customization** frustrating, as it hinders effective navigation and information retrieval. [(5 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600012&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring close monitoring and adaptation to fully utilize Decagon's potential. [(3 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1599832&qs=pros-and-cons#reviews) Users face **usage limitations** with Decagon, including static filters and overwhelming conversation displays, affecting efficiency. [(3 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003537&qs=pros-and-cons#reviews) Users are frustrated by **access restrictions** , missing basic features like "Agent Assist" currently limited to Zendesk. [(2 mentions)](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003515&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Decagon ##### 1. Features Users commend Decagon for its **intuitive functionality** and effective workflow management, enhancing team collaboration and productivity. [ See 12 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600042&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy implementation, immediate results" What do you like about Decagon? Decagon worked better out of the box than any AI chatbot our team had tested so far. The technical implementation and integration into our Zendesk ins ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Partnership" What do you like about Decagon? Decagon is an excellent parter to work with. Not only is their product leading the way in agentic AI for support, but their support in deploying and c ##### 2. Implementation Ease Users commend the **implementation ease** of Decagon, appreciating its intuitive setup and low maintenance requirements. [ See 11 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great AI and High touch collaboration" What do you like about Decagon? The AI performs extremely well and the team is both reliable and flexible to our needs. The implementation was seamless and over 4,000 customers inter ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy implementation, immediate results" What do you like about Decagon? Decagon worked better out of the box than any AI chatbot our team had tested so far. The technical implementation and integration into our Zendesk ins ##### 3. AI Integration Users value Decagon for its **best-in-class AI integration** , enhancing data evaluation and streamlining workflows effectively. [ See 10 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003494&qs=pros-and-cons#reviews) See Related User Reviews ![Collin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Collin O.") CO Collin O. Mid-Market (51-1000 emp.) 4.5/5 "Decagon revolutionized how we approach Customer Support!" What do you like about Decagon? The biggest upside of using Decagon isn't simply the assumption of repetitive day-to-day tasks that would normally be done manually, but that Decagon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great AI and High touch collaboration" What do you like about Decagon? The AI performs extremely well and the team is both reliable and flexible to our needs. The implementation was seamless and over 4,000 customers inter ##### 4. Customer Satisfaction Users value the **reliable and flexible customer satisfaction** provided by Decagon's exceptional AI performance and support. [ See 10 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great AI and High touch collaboration" What do you like about Decagon? The AI performs extremely well and the team is both reliable and flexible to our needs. The implementation was seamless and over 4,000 customers inter ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Partnership" What do you like about Decagon? Decagon is an excellent parter to work with. Not only is their product leading the way in agentic AI for support, but their support in deploying and c ##### 5. Helpful Users praise Decagon for its **exceptional support and collaboration** , streamlining processes and enhancing overall effectiveness. [ See 10 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600059&qs=pros-and-cons#reviews) See Related User Reviews ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Partnership" What do you like about Decagon? Decagon is an excellent parter to work with. Not only is their product leading the way in agentic AI for support, but their support in deploying and c ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV Sarah V. Enterprise (\> 1000 emp.) 5.0/5 "Top vendor and fantastic partner!!" What do you like about Decagon? Decagon is a fantastic partner. They quickly rose to the top of our RFP due to how they think about AI Agents, the tools they had to manage AI Agents ### 5 Cons or Disadvantages of Decagon ##### 1. Missing Features Users note the **missing features** in Decagon, including user roles and audit logs, which need further development. [ See 6 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003510&qs=pros-and-cons#reviews) See Related User Reviews ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Partnership" What do you dislike about Decagon? There are some aspects of the product that are in their primative stages, such as user roles and audit logs. That being said, there is a clear roadmap ![Tessa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tessa L.") TL Tessa L. Enterprise (\> 1000 emp.) 5.0/5 "Intuitive, game changing chatbot" What do you dislike about Decagon? Decagon is still a new product, and lacks maturity in some of its features. For instance, regression testing on recently became available, and they ar ##### 2. Limited Customization Users find the **limited customization** frustrating, as it hinders effective navigation and information retrieval. [ See 5 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1600012&qs=pros-and-cons#reviews) See Related User Reviews ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Partnership" What do you dislike about Decagon? There are some aspects of the product that are in their primative stages, such as user roles and audit logs. That being said, there is a clear roadmap ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Feedback on Decagon Experience" What do you dislike about Decagon? 1. The conversations open in a sidepeek and it is visually overwhelming to try and dig into conversation audit logs, etc. when the list of conversatio ##### 3. Learning Curve Users find the **learning curve challenging** , requiring close monitoring and adaptation to fully utilize Decagon's potential. [ See 3 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=1599832&qs=pros-and-cons#reviews) See Related User Reviews ![Collin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Collin O.") CO Collin O. Mid-Market (51-1000 emp.) 4.5/5 "Decagon revolutionized how we approach Customer Support!" What do you dislike about Decagon? The one shortcoming of using Decagon, if you could call it that, is that they are still learning with you as they go. Decagon AI may not have all of t ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Mid-Market (51-1000 emp.) 5.0/5 "Incredible Partnership" What do you dislike about Decagon? There are some aspects of the product that are in their primative stages, such as user roles and audit logs. That being said, there is a clear roadmap ##### 4. Usage Limitations Users face **usage limitations** with Decagon, including static filters and overwhelming conversation displays, affecting efficiency. [ See 3 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003537&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Feedback on Decagon Experience" What do you dislike about Decagon? 1. The conversations open in a sidepeek and it is visually overwhelming to try and dig into conversation audit logs, etc. when the list of conversatio ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC Sarah C. Mid-Market (51-1000 emp.) 5.0/5 "Professional, considerate and highly solutions oriented. A true partnership!" What do you dislike about Decagon? At this time I can't list any major detractors. The entire company wants access to "Agent Assist" but this is only currently available for Zendesk. It ##### 5. Access Restrictions Users are frustrated by **access restrictions** , missing basic features like "Agent Assist" currently limited to Zendesk. [ See 2 mentions ](https://www.g2.com/products/decagon/reviews?filters%5Bsentiment_snippet%5D=2003515&qs=pros-and-cons#reviews) See Related User Reviews ![Sam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam P.") SP Sam P. Mid-Market (51-1000 emp.) 5.0/5 "Top Implementation" What do you dislike about Decagon? Minor product gaps. The lack of access to some basic features has been noticeable at times. ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC Sarah C. Mid-Market (51-1000 emp.) 5.0/5 "Professional, considerate and highly solutions oriented. A true partnership!" What do you dislike about Decagon? At this time I can't list any major detractors. The entire company wants access to "Agent Assist" but this is only currently available for Zendesk. It ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly") Gladly 4.7/5(1,114) ](https://www.g2.com/products/gladly/reviews) [ ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/decagon/competitors/alternatives) ![Tessa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tessa L.") TL Tessa L. Senior Technical Program Manager Enterprise (\> 1000 emp.) 2/5/2025 "Intuitive, game changing chatbot" 5/5 What do you like best about Decagon? Overall, Decagon has several competitive advantages that make this a stand out brand. Decagon has built a superior product that is easy to implement and use, with a highly knowledgable product team to help support customers. Our team has used Decagon on several teams, with various use cases. One thing that stands out with Decagon is that we are able to provide value to our users and partners immediatley with Decagon, regardless of how mature the chatbot is. It has become an integral tool to deflect, triage, route, and build relationships with our users, in one seemingly simple product. Review collected by and hosted on G2.com. What do you dislike about Decagon? Decagon is still a new product, and lacks maturity in some of its features. For instance, regression testing on recently became available, and they are still building out guardrails that are necessary for the long term quality of our chatbots. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Our primary use case with Decagon is to deflect tickets, as in reduce our contact volume. We use Decagon's chatbot to scale our business more effectively, and reduce the number of transactional inquiries we receive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Molly S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly S.") MS Molly S. Director, Client Experience Small-Business (50 or fewer emp.) 1/22/2025 "Decagon - My Dream" 5/5 What do you like best about Decagon? I've had the immense pleasure of working with Decagon, and I can confidently say that their service is exceptional. The speed at which they deliver results is remarkable — they're always quick to respond and make adjustments as needed. What really sets them apart, though, is their learner mentality and ability to teach me along the way. They don't expect me to know but are with me to grow and it's so easy to use. They take the time to understand our needs, are open to feedback, and consistently apply it to improve the service. The best part is the ability to see real-time changes and updates, which makes collaboration incredibly smooth. It honestly feels like we're all working together as a single team, rather than on separate sides. (And, to say it shortly, I LOVE my fellow teammates - I feel like an honoree Decagon cheerleader!) I highly recommend Decagon to anyone looking for a reliable, responsive, and dynamic AI partner. I'm so excited and feel we're making dreams come true together. Review collected by and hosted on G2.com. What do you dislike about Decagon? In the words of Valley: "10 things I hate about you? Honestly, nothing." https://www.youtube.com/watch?v=mzIqlATkQx0 Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Before Decagon, ~40% of our CX team's questions were able to be answered on our Help Center. Decagon has reduced the time spent on repetitive questions, allowing our team to focus on more complex issues. The help center is easy to navigate, and the self-service solutions are effective and detailed, solving many common challenges instantly. We're excited to continue building it out! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie M.") MM Maggie M. Senior Analyst II, Business Systems Mid-Market (51-1000 emp.) 2/12/2025 "Incredible Partnership" 5/5 What do you like best about Decagon? Decagon is an excellent parter to work with. Not only is their product leading the way in agentic AI for support, but their support in deploying and continuing to scale the product to our use-cases over time is unmatched. When we have an issue, it's immediately addressed and resolved. When we have a feature request for any of their products, the response is always solution-oriented and most often the feature is shipped in record time. Decagon is enabling the transformation of our support operations. Review collected by and hosted on G2.com. What do you dislike about Decagon? There are some aspects of the product that are in their primative stages, such as user roles and audit logs. That being said, there is a clear roadmap to improvements and the team is very receptive to any feedback or feature request improvements that we share. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Decagon is enabling the automation of our support experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel B.") DB Daniel B. Director of Customer Solutions Small-Business (50 or fewer emp.) 2/7/2025 "Director of Customer Solutions" 5/5 What do you like best about Decagon? Decagon is the most advanced chatbot provider on the market today. They truly allow you to create a unique user experience, where you're adding in AI, but not losing the personalized touch of a human agent. Their team has become an extention of us, and we are very greatful for their flexibility and partnership. Decagon has proven that with the right technology AI can help scale a customer service team and keep CSAT high. Review collected by and hosted on G2.com. What do you dislike about Decagon? Decagon is super helpful and I don't have anything particularly negative to say. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? It's allowing us to provide a high quality of support to our members without having an actual human agent handling the interaction. Decagon has saved us money on overhead as well flexibility to continue to adapt and improve our AI experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC Sarah C. Senior Project Manager - Customer Success Operations Mid-Market (51-1000 emp.) 1/24/2025 "Professional, considerate and highly solutions oriented. A true partnership!" 5/5 What do you like best about Decagon? The product: - Incredible output from the conversational AI. It is almost undetectable that the service is AI. - Training & revisions are easy and immediate. maintenance is very low effort. - Trackable and traceable metrics. Filtering options are incredibly useful in the portal. The People: - Every person we have worked with has been extremely helpful and professional. - This team makes extra efforts to remove additional work from our team. They focus on internal solutions before asking us to create solutions within Zendesk. - The team is truly collaborative. We have not had an issue that we did not have at least 2 options for a solution. Our previous AI partner focused on limitations instead of possibilities. We struggled to get our AI service to a place where we did not have to dedicate hours a week JUST to maintain the system and we were often deterred from moving forward with features that would help relieve the burden from our team. Due to the complexity of our product offerings, we knew we needed a more intelligent AI system. We had many of our concerns resolved just by launching Decagon in a very basic state. As we add additional features and training to the system, Decagon is exceeding our expectations. Our implementation was a very low lift in comparison to our last experience. We waited for the other shoe to drop and it never did. Thats not to say we didn't come across some roadblocks along the way, but they were all manageable and fixable and the decagon team was with us the entire way. Review collected by and hosted on G2.com. What do you dislike about Decagon? At this time I can't list any major detractors. The entire company wants access to "Agent Assist" but this is only currently available for Zendesk. It would be amazing to see a more universal version of this like a Google extension or a desktop app. This only speaks to how useful this tool is for support. The efficiency improvements since launch are substantial and we cant blame every other department wanting a piece of this pie! Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Agents: - Agent assist is providing an incredible suite of tools to help drive effiency with this team. Our cost per ticket has dropped from $78.43 in Q3 2024 to $73.92 in Q4 2024. Decagon only came in mid quarter so we are very excited to see the decrease from here. - Agent assist has allowed agents to easily source content for chats in an efficient and accurate fashion. This has increased out one touch rate substantially. - Deflected chats are not creating tickets in zendesk which has allowed us to accurately measure this very important metric. - the summary feature has expedited the ticket solving process Chat Bot: - customers are able to ask clarifying questions that actually get answered. The chat bot had a friendly and professional demeanor that leaves a pleasant impression on our customers. - Metadata availability has allowed us to partner with our tech writing team in a fashion we have never been able to accomplish before. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Mid-Market (51-1000 emp.) 2/27/2025 "Easy implementation, immediate results" 5/5 What do you like best about Decagon? Decagon worked better out of the box than any AI chatbot our team had tested so far. The technical implementation and integration into our Zendesk instance was easy - the Decagon team walked us through any questions we had and worked directly with one of our engineers to resolve some outstanding issues. When we launched Decagon for chat, it immediately deflected 75-80% of our tickets. The admin features are robust and customizable, and updating knowledge for the bot is very simple. Review collected by and hosted on G2.com. What do you dislike about Decagon? There are nice-to-have features that don't yet exist (absolutely not dealbreakers). However, the Decagon team moves so quickly and has implemented several new features that we've suggested. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Decagon is handling a large percentage of support interactions and greatly reducing the number of tickets that need to be handled by a human agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/27/2025 "Decagon was easy to setup and provided value from day one" 4.5/5 What do you like best about Decagon? Our experience with Decagon has been great; they onboarded us in no time, worked with us closely to set up all our integrations, verify and QA everything, and still support us on a weekly basis including regular updates, improvements, and enhancements. The system is easy to set up and administer; very user-friendly. The overall value we got from Decagon was immediate; we definitely recommend trying them out. Review collected by and hosted on G2.com. What do you dislike about Decagon? The only improvement I'd like to see is minor features like scheduled source sync, as well as manual. While not critical, this would enhance the overall expirience. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? We use Decagon as our primary deflection method for our support systems, it is seamlessly integrated to documentation and knowledge bases. It provides immidate responses to customer queries by automating level one support which allows our engineers to attend to more complex issues. This has greatly helped our support organization. Review collected by and hosted on G2.com. Show More 1/28/2025 Current UserValidated ReviewerSource: Organic ![Jake H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake H.") JH Jake H. Sr Manager Customer Solutions Mid-Market (51-1000 emp.) 2/7/2025 "Incredible AI Chatbot" 5/5 What do you like best about Decagon? Decagon has been awesome to work with. The ability for them to adapt to our constantly changing product has made them the perfect partner. They offer a wide variety of features that several different teams utilize. All of which are easy to implement and use. Review collected by and hosted on G2.com. What do you dislike about Decagon? Love everything about them - Only wish we could use them to do more! Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Decagon is our tier 1 agent - solving a majority of our inbounds allowing us to keep a lean agent team that can focus on the more complex inbounds and processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 1/20/2025 "Great Collaboration and Responsiveness with Decagon." 5/5 What do you like best about Decagon? Decagon excels with its quick response time, insightful feedback, and collaborative approach. The AI-powered "Ask AI" feature and the Insights tab stand out, offering quick conversation summaries and easy issue resolution. Strong tools and exceptional support make Decagon a highly effective partner. Review collected by and hosted on G2.com. What do you dislike about Decagon? Decagon offers excellent functionality, but usability could improve with enhancements. Adding trends like DoD, WoW, and MoM to the Dashboard would make it easier to track shifts in trends, volume, and deflection rates. Prioritizing key insights in the Insights tab would help teams focus on high-priority items quickly. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? Decagon is transforming our workflows by shifting to a more conversational, AI-driven experience. This approach makes interactions smoother and more intuitive, boosts user engagement, improves deflection rates, and ensures better communication and support for our customers. Review collected by and hosted on G2.com. Show More 1/22/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 2/5/2025 "Feedback on Decagon Experience" 5/5 What do you like best about Decagon? 1. Pace of iteration is extremely helpful. If we have any issues that are blocking us, the Decagon team is very quick to iterate and unblock us. 2. The team is really fun and engaging, receptive to feedback, and willing to ideate and troubleshoot different solutions when we hit roadblocks. 3. The QA feature is incredible, and having control over the inputs there is a game changer. 4. The overall self serve improvements over the last half have been SO helpful. Controlling different settings, tools, having an audit log for revision history. The commitment to self serve options is clear and as a non-technical operations person, it's significantly improved my workflow with each new tool we have access to. 5. The tools feature is a HUGE game changer for us, unlocking the ability to easily integrate more of our endpoints without requiring Decagon intervention. Review collected by and hosted on G2.com. What do you dislike about Decagon? 1. The conversations open in a sidepeek and it is visually overwhelming to try and dig into conversation audit logs, etc. when the list of conversations is taking up so much real estate on the page when it's not being used at all. I would love to view conversations as their own page. 2. Filters are static and don't allow the ability to select AND or OR between different filters, and you can't filter by time within a day 3. Tags in the knowledge tab are just written in a list and nothing on the page indicates what the tag is related to or is controlling. It would be helpful if they were segmented by the type of tag. Ex: customer type, locale, user article segments, etc. You also can't filter by selecting multple tags, which is incovenient when looking for a specific subset of information. Review collected by and hosted on G2.com. What problems is Decagon solving and how is that benefiting you? We're able to deflect a portion of our inbound contacts to help customers self resolve issues, providing faster support to our customers and reduce operational costs. Review collected by and hosted on G2.com. 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