First off, I never write reviews. I don't have time, and I never feel the need to. But dear doc has done so much for my practice, that I feel obligated to. \n\nThe product works. We use the ai chat, review generator, and text2pay. The ai chat has brought in about 5-7 new patients every week, and we've gone from 3-4 average google reviews, and are now at over 60+ 5 star reviews (we've been using dear doc for over a year). \n\nText2pay has been much easier for my patients to pay their balances that are due. We used to do mailers, but we never got a great response. \n\nThe dear doc dashboard has also been easy for our staff and is very thought out. it's the first time we are able to text with our patients Review collected by and hosted on G2.com.

I wish there were a better way to organize new vs existing patients in the dear doc dashboard. right now, it all goes into one list, and even though it states which is new or existing, it is still not too easy to see. Review collected by and hosted on G2.com.

The AI worked okay. The customer service was marginal Review collected by and hosted on G2.com.

Watch the language in contracts, auto renewals. Review collected by and hosted on G2.com.

We have been pleased with the services DearDoc provides. It allows patients to inquire about services at their convenience instead of waiting on hold or reaching us after hours. The notifications that we receive about these inquiries allow us to follow up with patients and schedule appointments for them. Additionally, the support that DearDoc provides is very responsive. Review collected by and hosted on G2.com.

The only improvement I would like to see is obtaining more personal information about the patient ie address, birthday, insurance carrier, and ID number, to be collected at the time of inquiry. Review collected by and hosted on G2.com.

The AI allows you to set up a way to answer perspective questions and initiate new appointment scheduling without increasing staff phone time. Review collected by and hosted on G2.com.

I still have to have a clinical messaging system even though there is HIPAA compliant texting Review collected by and hosted on G2.com.

The service provided by the DearDoc employees is fantastic. They are quick to respond to any questions or needs we may have. Their tools are easy to use and have completely transformed our small business during these difficult times. I would recommend DearDoc to everyone! Review collected by and hosted on G2.com.

I wish there was a way to analyze and perhaps prompt "lost leads", maybe sending out a message automatically to check in. Review collected by and hosted on G2.com.

DearDoc has amazing customer service. They are quick to respond to any questions or concerns. Review collected by and hosted on G2.com.

There is no reason to dislike anything. On the contrary, we are pleased with the service. Review collected by and hosted on G2.com.

Is a nice streamlined way to input new patient inquiries from website or they auto sync to dashboard through chat. Capability to call or text patients directly and arrange patients as active leads or move to lost leads or other to keep organized. Review collected by and hosted on G2.com.

Chat is bulky and annoying on the site. I honestly prefer to just use the direct patient inquiry call to action on our website and manually input them to the dear doc dashboard. For several months, they had some "glitch" on my account and nothing was pushing through which resulted in a significant loss of potential revenue. Hardly any integrations which would be helpful like auto pushing through from wordpress the direct website patient inquires. Review collected by and hosted on G2.com.