BY

Bobby Y.

Small-Business (50 or fewer emp.)

5/10/2023

"25 new patients a month"

5/5

What do you like best about DearDoc?

It's like having an employee that works 24 hours a day! Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

There is absolutely nothing to dislike!! Review collected by and hosted on G2.com.

TP

Trevor P.

Mid-Market (51-1000 emp.)

5/23/2023

"Worked with DearDoc for years and would not change for anything."

5/5

What do you like best about DearDoc?

All the features offered and the consistent addition of new features. Customer service is 2nd to none. Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

Nothing. No complaints. Fantastic program and service. Review collected by and hosted on G2.com.

CS

Courtney S.

Practice Manager

Small-Business (50 or fewer emp.)

12/6/2022

"Exceptional Product + Unsurpassed Customer Support"

5/5

What do you like best about DearDoc?

We became a client of DearDoc after a demo of their AI which was a "no brainer". Not only are the products and features outstanding, their support is unsurpassed. Our customer experience lead, Garrett Wrenn , always exceeds our expectations + is truly fabulous to work with! Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

I have not found anything to dislike or any downsides. Review collected by and hosted on G2.com.

BC

Breiry C.

Small-Business (50 or fewer emp.)

5/10/2023

"Great Customer Service"

5/5

What do you like best about DearDoc?

They are very knowledgeable people. Fast response to our emails/questions. Always available to speak on the phone and review current products and new services. Overall very happy with their services! Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

Everything has been working fine for us; our doctors are pleased with the services. Review collected by and hosted on G2.com.

KM

Kimberly M.

Small-Business (50 or fewer emp.)

5/8/2023

"Lindsay Golia was fantastic"

5/5

What do you like best about DearDoc?

Lindsay walked me through options in the software - helping me with logging in and finding extra easter eggs in software Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

I haven't find anything to dislike - could be faster - but that's mostly internet speed Review collected by and hosted on G2.com.

LJ

Love J.

Small-Business (50 or fewer emp.)

5/24/2023

"Awesome"

5/5

What do you like best about DearDoc?

It ability to provide leads and feedback. Such a useful tool Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

There's nothing I can say negative about Dear Doc Review collected by and hosted on G2.com.

TF

Tek F.

Surgeon

Small-Business (50 or fewer emp.)

3/15/2022

"Not happy"

2/5

What do you like best about DearDoc?

Decent product that got the job done. I feel like the patient trafick was captured on my website more with DearDoc than without it. Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

I feel like I was sold one thing and then got something else. Once I started using the program I realized it was not what I was expecting. The salesman was a little slimy and I felt like I got tricked into signing up. Not cool. lost my trust instantly. Review collected by and hosted on G2.com.

Recommendations to others considering DearDoc:

Look at other companies that offer the same type of services. DearDoc is super expensive, several thousand dollars a month even if you get their "discounted rate" The sales guy I talked to made it seem like I was specially chosen to join their collection of high-quality doctors offices in the country. They offered me a great product at an insane price, I said no way. They then dropped the price way down if I signed up for a year all upfront, making it look like a great deal. Compared to the first number, it was a great deal, but still way too expensive. I used it for 2 or 3 days and realized the sales guy way over promised on the product. a few of the features I bought didnt work, The system was nothing special compared to other companies that offer the same thing. I called and asked for a refund after 3 days, they said no way, you signed up for a year, too bad so sad. After 3 months of fighting,they finally gave me back half the money I spent. I dont recommend them at all. I dont trust them, at least not the sales team. decent product that gets the job done but way over priced. Dont get sucked in, slimy sales people are great at their jobs but they make a nightmare for the admin people that have to deal with grumpy customers that were oversold and under delivered. Review collected by and hosted on G2.com.

What problems is DearDoc solving and how is that benefiting you?

Trying to capture more of the website traffic and turn them into leads or actual customers. A lot of people ckicked on the widget they set up on my website. They kept telling me that I had "x" number of leads each month I used them, which looked great on paper to them. The problem was that I had absolutely no increase in the number of new customers the entire time I used them. All the customers, instead of clicking on my website "schedule an appointment now" button, they all clicked on DearDocs pop up widget. Dear Doc took credit for all the new patients. They then tried to tell me that they had generated all these new patients for my practice. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

11/22/2021

"Doubled the leads from our website within 1 month!"

5/5

What do you like best about DearDoc?

The initial setup was very easy and they created our AI chat within a few days. Our dedicated customer success manager, Lucy, is accessible any time for questions or updates and has guided us every step of the way! We are very happy with our decision to join DearDoc and would highly recommend their services to any medical practice. Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

Nothings I can think of right now. Everyone has been great, and the product does as advertised. Review collected by and hosted on G2.com.

Recommendations to others considering DearDoc:

We were on the fence because we had not heard of them until they reached out to us, but it's worth it. You will get your return on your money almost immediately. Review collected by and hosted on G2.com.

What problems is DearDoc solving and how is that benefiting you?

We are always looking for new patients at our practice. I've been working here at an Office Manager for over 7 years, and nothing has worked as well at bringing patients into our office as DearDoc. Review collected by and hosted on G2.com.

AH

Anamul h.

Teacher

Mid-Market (51-1000 emp.)

12/6/2021

"It really works. 5-7 new patients a week"

5/5

What do you like best about DearDoc?

First off, I never write reviews. I don't have time, and I never feel the need to. But dear doc has done so much for my practice, that I feel obligated to. \n\nThe product works. We use the ai chat, review generator, and text2pay. The ai chat has brought in about 5-7 new patients every week, and we've gone from 3-4 average google reviews, and are now at over 60+ 5 star reviews (we've been using dear doc for over a year). \n\nText2pay has been much easier for my patients to pay their balances that are due. We used to do mailers, but we never got a great response. \n\nThe dear doc dashboard has also been easy for our staff and is very thought out. it's the first time we are able to text with our patients Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

I wish there were a better way to organize new vs existing patients in the dear doc dashboard. right now, it all goes into one list, and even though it states which is new or existing, it is still not too easy to see. Review collected by and hosted on G2.com.

Recommendations to others considering DearDoc:

we had no idea how to handle this until deardoc came through, and has completely changed the business for us. Review collected by and hosted on G2.com.

What problems is DearDoc solving and how is that benefiting you?

Our website really never did much for us. It wasn't until dear doc called us that we realized that we were missing a large number of patients on our website. Review collected by and hosted on G2.com.

GB

Gregory B.

Owner

Small-Business (50 or fewer emp.)

5/24/2022

"Not happy with process of correcting my billing, took about 20 phone calls and multiple emails"

2.5/5

What do you like best about DearDoc?

The AI worked okay. The customer service was marginal Review collected by and hosted on G2.com.

What do you dislike about DearDoc?

Watch the language in contracts, auto renewals. Review collected by and hosted on G2.com.