User friendly...AI Chat is my favorite, allowing patients to ask questions and inquire about our services after hours. Giving us information to follow up and respond without making phone calls. Texting is an easy way of communicating back and initiating appointments with the patient. Review collected by and hosted on G2.com.

I have not found anything that I dislike about Dear Doc. Our CSM, Natalia Castillo, is super and very helpful in many areas. Review collected by and hosted on G2.com.

Features that encourage new clients. Hugo is an excellent customer care rep. Dear Doc provided some very effective upgrades to my website that resulted in enough new business to defray the cost of the subscription. Review collected by and hosted on G2.com.

The website design team did not meet my expectations for developing a high quality, professional website, specifically in terms of languaging and attention to detail Review collected by and hosted on G2.com.

I love getting all the patient reviews and how they help with negative reviews, Hugo is a great help Review collected by and hosted on G2.com.

No direct notifications when a patient utilizes the text messaging Review collected by and hosted on G2.com.

I love the AI chat feature that I'm currently using for my website! I also love that I have a personal Customer Success Manager, Ashley Malone, that I can reach out to at anytime with questions or concerns. She's not only very knowledgeable but patient and kind as well! Review collected by and hosted on G2.com.

I don't have downside at this time that I can think of. Review collected by and hosted on G2.com.

I loved getting to know the DearDoc team in the onboarding process. Everything went very smoothly and in a timely manner. My questions have been answered quickly, the website design process was the best I've experienced and it turned out great. Highly recommend!! Review collected by and hosted on G2.com.

I use Square for online scheduling and for selling product. I wish I could import my leads from DearDoc into Square once the client schedules. Review collected by and hosted on G2.com.

Everyone is very accommodating and kind. Review collected by and hosted on G2.com.

I have not run into any problems so far. Review collected by and hosted on G2.com.

I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward Review collected by and hosted on G2.com.

I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check Review collected by and hosted on G2.com.

Dashboard pretty user friendly and great success managers. Review collected by and hosted on G2.com.

The cost is steep but you get a decent return on your investment. Review collected by and hosted on G2.com.

The customer service!! Garrett Wrenn worked with us to accommodate all our needs, and it was done within 24-48 hours. They are reliable, fast and always go above and beyond. They get new features quicker than any other companies we have worked with in the past. Review collected by and hosted on G2.com.

Price is a little too high but it definitely meets all needs that our office is looking for Review collected by and hosted on G2.com.

The website they built for us was beautiful. The concept is wonderful (if they were dependable). Review collected by and hosted on G2.com.

They did not follow through as agreed upon. Didn't post social media posts on time and posted the wrong posts to our site. Did not update our website and would not give us access to update it ourselves. I cancelled services (several times) and they have a ridiculous protocol to terminate. Even after having a DearDoc employee confirm I did not have a financial balance, I received a threatening email from their attorney demanding money from me. Review collected by and hosted on G2.com.