--- title: DearDoc Reviews meta\_title: 'DearDoc Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 46 reviews by the users' company size, role or industry to find out how DearDoc works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 46 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### DearDoc Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. [(7 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361479&qs=pros-and-cons#reviews) Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. [(6 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361401&qs=pros-and-cons#reviews) Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. [(4 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361472&qs=pros-and-cons#reviews) Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. [(4 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361441&qs=pros-and-cons#reviews) Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. [(3 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400130&qs=pros-and-cons#reviews) Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. [(2 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348537&qs=pros-and-cons#reviews) Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348534&qs=pros-and-cons#reviews) Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400132&qs=pros-and-cons#reviews) Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2040210&qs=pros-and-cons#reviews) Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=1189319&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of DearDoc ##### 1. Patient Communication Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. [ See 7 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361479&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ##### 2. Ease of Use Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. [ See 6 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361401&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ##### 3. Appointment Scheduling Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. [ See 4 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361472&qs=pros-and-cons#reviews) See Related User Reviews ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie JL Jean L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Call Management That Boosts Appointments and ROI" What do you like about DearDoc? it manages the rush hours well . When the front desk is occupied with checking in patients, this AI automatically answers incoming calls. It is allowi ##### 4. Response Time Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. [ See 4 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361441&qs=pros-and-cons#reviews) See Related User Reviews ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie DM Darmada M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Management with Instant AI Responses" What do you like about DearDoc? What I appreciate about DearDoc is how efficiently it manages patients' questions without creating additional tasks for our front desk staff. The AI c ##### 5. Messaging Management Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. [ See 3 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400130&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ### 5 Cons or Disadvantages of DearDoc ##### 1. Misleading Marketing Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. [ See 2 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348537&qs=pros-and-cons#reviews) See Related User Reviews ##### 2. Billing Issues Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348534&qs=pros-and-cons#reviews) See Related User Reviews ##### 3. Complex Interface Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400132&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you dislike about DearDoc? There are so many customisable options that it becomes quite confusing. ##### 4. Payment Issues Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2040210&qs=pros-and-cons#reviews) See Related User Reviews ##### 5. Poor Customer Support Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=1189319&qs=pros-and-cons#reviews) See Related User Reviews ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ View All Alternatives ](https://www.g2.com/products/deardoc/competitors/alternatives) ![Dawn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn L.") DL Dawn L. CEO Small-Business (50 or fewer emp.) 2/10/2023 "Horrible service and disappointing ethics" 0/5 What do you like best about DearDoc? The website they built for us was beautiful. The concept is wonderful (if they were dependable). Review collected by and hosted on G2.com. What do you dislike about DearDoc? They did not follow through as agreed upon. Didn't post social media posts on time and posted the wrong posts to our site. Did not update our website and would not give us access to update it ourselves. I cancelled services (several times) and they have a ridiculous protocol to terminate. Even after having a DearDoc employee confirm I did not have a financial balance, I received a threatening email from their attorney demanding money from me. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? They have created more problems for me than solving them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BY Bobby Y. Small-Business (50 or fewer emp.) 5/10/2023 "25 new patients a month" 5/5 What do you like best about DearDoc? It's like having an employee that works 24 hours a day! Review collected by and hosted on G2.com. What do you dislike about DearDoc? There is absolutely nothing to dislike!! Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Front staff have more time to deal with other issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Trevor P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor P.") TP Trevor P. Mid-Market (51-1000 emp.) 5/23/2023 "Worked with DearDoc for years and would not change for anything." 5/5 What do you like best about DearDoc? All the features offered and the consistent addition of new features. Customer service is 2nd to none. Review collected by and hosted on G2.com. What do you dislike about DearDoc? Nothing. No complaints. Fantastic program and service. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Generating new patient web based leads. Patient communication. Allows us to capture patients we would have lost in the past due to lack of features offered by DearDoc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CS Courtney S. Practice Manager Small-Business (50 or fewer emp.) 12/6/2022 "Exceptional Product + Unsurpassed Customer Support" 5/5 What do you like best about DearDoc? We became a client of DearDoc after a demo of their AI which was a "no brainer". Not only are the products and features outstanding, their support is unsurpassed. Our customer experience lead, Garrett Wrenn , always exceeds our expectations + is truly fabulous to work with! Review collected by and hosted on G2.com. What do you dislike about DearDoc? I have not found anything to dislike or any downsides. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? We lost our website designer unexpectedly and needed to make updates, they were there without hesitation to step in and take over. The AI chat helps tremendously with the amount of phone calls coming in daily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BC Breiry C. Small-Business (50 or fewer emp.) 5/10/2023 "Great Customer Service" 5/5 What do you like best about DearDoc? They are very knowledgeable people. Fast response to our emails/questions. Always available to speak on the phone and review current products and new services. Overall very happy with their services! Review collected by and hosted on G2.com. What do you dislike about DearDoc? Everything has been working fine for us; our doctors are pleased with the services. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KM Kimberly M. Small-Business (50 or fewer emp.) 5/8/2023 "Lindsay Golia was fantastic" 5/5 What do you like best about DearDoc? Lindsay walked me through options in the software - helping me with logging in and finding extra easter eggs in software Review collected by and hosted on G2.com. What do you dislike about DearDoc? I haven't find anything to dislike - could be faster - but that's mostly internet speed Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? I mostly use to get information to Doctors Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LJ Love J. Small-Business (50 or fewer emp.) 5/24/2023 "Awesome" 5/5 What do you like best about DearDoc? It ability to provide leads and feedback. Such a useful tool Review collected by and hosted on G2.com. What do you dislike about DearDoc? There's nothing I can say negative about Dear Doc Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Solving the needs of customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tek F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tek F.") TF Tek F. Surgeon Small-Business (50 or fewer emp.) 3/15/2022 "Not happy" 2/5 What do you like best about DearDoc? Decent product that got the job done. I feel like the patient trafick was captured on my website more with DearDoc than without it. Review collected by and hosted on G2.com. What do you dislike about DearDoc? I feel like I was sold one thing and then got something else. Once I started using the program I realized it was not what I was expecting. The salesman was a little slimy and I felt like I got tricked into signing up. Not cool. lost my trust instantly. Review collected by and hosted on G2.com. Recommendations to others considering DearDoc: Look at other companies that offer the same type of services. DearDoc is super expensive, several thousand dollars a month even if you get their "discounted rate" The sales guy I talked to made it seem like I was specially chosen to join their collection of high-quality doctors offices in the country. They offered me a great product at an insane price, I said no way. They then dropped the price way down if I signed up for a year all upfront, making it look like a great deal. Compared to the first number, it was a great deal, but still way too expensive. I used it for 2 or 3 days and realized the sales guy way over promised on the product. a few of the features I bought didnt work, The system was nothing special compared to other companies that offer the same thing. I called and asked for a refund after 3 days, they said no way, you signed up for a year, too bad so sad. After 3 months of fighting,they finally gave me back half the money I spent. I dont recommend them at all. I dont trust them, at least not the sales team. decent product that gets the job done but way over priced. Dont get sucked in, slimy sales people are great at their jobs but they make a nightmare for the admin people that have to deal with grumpy customers that were oversold and under delivered. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Trying to capture more of the website traffic and turn them into leads or actual customers. A lot of people ckicked on the widget they set up on my website. They kept telling me that I had "x" number of leads each month I used them, which looked great on paper to them. The problem was that I had absolutely no increase in the number of new customers the entire time I used them. All the customers, instead of clicking on my website "schedule an appointment now" button, they all clicked on DearDocs pop up widget. Dear Doc took credit for all the new patients. They then tried to tell me that they had generated all these new patients for my practice. Review collected by and hosted on G2.com. Show More 7/21/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 11/22/2021 "Doubled the leads from our website within 1 month!" 5/5 What do you like best about DearDoc? The initial setup was very easy and they created our AI chat within a few days. Our dedicated customer success manager, Lucy, is accessible any time for questions or updates and has guided us every step of the way! We are very happy with our decision to join DearDoc and would highly recommend their services to any medical practice. Review collected by and hosted on G2.com. What do you dislike about DearDoc? Nothings I can think of right now. Everyone has been great, and the product does as advertised. Review collected by and hosted on G2.com. Recommendations to others considering DearDoc: We were on the fence because we had not heard of them until they reached out to us, but it's worth it. You will get your return on your money almost immediately. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? We are always looking for new patients at our practice. I've been working here at an Office Manager for over 7 years, and nothing has worked as well at bringing patients into our office as DearDoc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anamul h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anamul h.") AH Anamul h. Teacher Mid-Market (51-1000 emp.) 12/6/2021 "It really works. 5-7 new patients a week" 5/5 What do you like best about DearDoc? First off, I never write reviews. I don't have time, and I never feel the need to. But dear doc has done so much for my practice, that I feel obligated to. \n\nThe product works. We use the ai chat, review generator, and text2pay. The ai chat has brought in about 5-7 new patients every week, and we've gone from 3-4 average google reviews, and are now at over 60+ 5 star reviews (we've been using dear doc for over a year). \n\nText2pay has been much easier for my patients to pay their balances that are due. We used to do mailers, but we never got a great response. \n\nThe dear doc dashboard has also been easy for our staff and is very thought out. it's the first time we are able to text with our patients Review collected by and hosted on G2.com. What do you dislike about DearDoc? I wish there were a better way to organize new vs existing patients in the dear doc dashboard. right now, it all goes into one list, and even though it states which is new or existing, it is still not too easy to see. Review collected by and hosted on G2.com. Recommendations to others considering DearDoc: we had no idea how to handle this until deardoc came through, and has completely changed the business for us. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Our website really never did much for us. It wasn't until dear doc called us that we realized that we were missing a large number of patients on our website. Review collected by and hosted on G2.com. 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