--- title: DearDoc Reviews meta\_title: 'DearDoc Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how DearDoc works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 45 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### DearDoc Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. [(7 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361479&qs=pros-and-cons#reviews) Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. [(6 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361401&qs=pros-and-cons#reviews) Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. [(4 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361472&qs=pros-and-cons#reviews) Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. [(4 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361441&qs=pros-and-cons#reviews) Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. [(3 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400130&qs=pros-and-cons#reviews) Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. [(2 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348537&qs=pros-and-cons#reviews) Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348534&qs=pros-and-cons#reviews) Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400132&qs=pros-and-cons#reviews) Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2040210&qs=pros-and-cons#reviews) Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=1189319&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of DearDoc ##### 1. Patient Communication Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. [ See 7 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361479&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ##### 2. Ease of Use Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. [ See 6 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361401&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ##### 3. Appointment Scheduling Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. [ See 4 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361472&qs=pros-and-cons#reviews) See Related User Reviews ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie JL Jean L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Call Management That Boosts Appointments and ROI" What do you like about DearDoc? it manages the rush hours well . When the front desk is occupied with checking in patients, this AI automatically answers incoming calls. It is allowi ##### 4. Response Time Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. [ See 4 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361441&qs=pros-and-cons#reviews) See Related User Reviews ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie DM Darmada M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Management with Instant AI Responses" What do you like about DearDoc? What I appreciate about DearDoc is how efficiently it manages patients' questions without creating additional tasks for our front desk staff. The AI c ##### 5. Messaging Management Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. [ See 3 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400130&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ### 5 Cons or Disadvantages of DearDoc ##### 1. Misleading Marketing Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. [ See 2 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348537&qs=pros-and-cons#reviews) See Related User Reviews ##### 2. Billing Issues Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348534&qs=pros-and-cons#reviews) See Related User Reviews ##### 3. Complex Interface Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400132&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you dislike about DearDoc? There are so many customisable options that it becomes quite confusing. ##### 4. Payment Issues Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2040210&qs=pros-and-cons#reviews) See Related User Reviews ##### 5. Poor Customer Support Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=1189319&qs=pros-and-cons#reviews) See Related User Reviews ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ View All Alternatives ](https://www.g2.com/products/deardoc/competitors/alternatives) AI Anita I. Small-Business (50 or fewer emp.) 5/10/2023 "HELPFUL.." 4/5 What do you like best about DearDoc? User friendly...AI Chat is my favorite, allowing patients to ask questions and inquire about our services after hours. Giving us information to follow up and respond without making phone calls. Texting is an easy way of communicating back and initiating appointments with the patient. Review collected by and hosted on G2.com. What do you dislike about DearDoc? I have not found anything that I dislike about Dear Doc. Our CSM, Natalia Castillo, is super and very helpful in many areas. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? We wanted an increase in Google reviews and our website visibility. With the help of Natalia, she has made that happen! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael T.") MT Michael T. Naturopathic Physician Small-Business (50 or fewer emp.) 5/23/2023 "Review for Hugo" 4/5 What do you like best about DearDoc? Features that encourage new clients. Hugo is an excellent customer care rep. Dear Doc provided some very effective upgrades to my website that resulted in enough new business to defray the cost of the subscription. Review collected by and hosted on G2.com. What do you dislike about DearDoc? The website design team did not meet my expectations for developing a high quality, professional website, specifically in terms of languaging and attention to detail Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Upgrading website. Engaging new patients. 80 some referrals from Dear Doc resulted in 66 new patients making appointments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AL Anne L. Small-Business (50 or fewer emp.) 11/7/2023 "Good Marketing Company" 5/5 What do you like best about DearDoc? I love getting all the patient reviews and how they help with negative reviews, Hugo is a great help Review collected by and hosted on G2.com. What do you dislike about DearDoc? No direct notifications when a patient utilizes the text messaging Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Janay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janay S.") JS Janay S. Chiropractor/ Owner Small-Business (50 or fewer emp.) 5/24/2023 "Great experience overall" 5/5 What do you like best about DearDoc? I love the AI chat feature that I'm currently using for my website! I also love that I have a personal Customer Success Manager, Ashley Malone, that I can reach out to at anytime with questions or concerns. She's not only very knowledgeable but patient and kind as well! Review collected by and hosted on G2.com. What do you dislike about DearDoc? I don't have downside at this time that I can think of. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Questions on my website regarding pricing and other frequently asked questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan B.") RB Ryan B. Small-Business (50 or fewer emp.) 5/16/2023 "The website design is beautiful!" 5/5 What do you like best about DearDoc? I loved getting to know the DearDoc team in the onboarding process. Everything went very smoothly and in a timely manner. My questions have been answered quickly, the website design process was the best I've experienced and it turned out great. Highly recommend!! Review collected by and hosted on G2.com. What do you dislike about DearDoc? I use Square for online scheduling and for selling product. I wish I could import my leads from DearDoc into Square once the client schedules. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? They take care of contacting missed calls, answering questions on the website through AI chat, client review requests, Google integration, and not letting any leads slip through the cracks. It is helping us increase our clientele as questions are easily answered on the site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jenny D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny D.") JD Jenny D. Small-Business (50 or fewer emp.) 6/7/2023 "Helpful and patient. We had plenty of questions and updates which were taken care of professionally" 5/5 What do you like best about DearDoc? Everyone is very accommodating and kind. Review collected by and hosted on G2.com. What do you dislike about DearDoc? I have not run into any problems so far. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? DearDoc has cut down on our phone calls since most of the questions people have can be answered with the AI chat. There is the added benefit of questions being answered after hours as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") AA Verified User in Alternative Medicine Small-Business (50 or fewer emp.) 5/17/2023 "User friendly and great customer service" 5/5 What do you like best about DearDoc? I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward Review collected by and hosted on G2.com. What do you dislike about DearDoc? I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? DearDoc helps answer some of the questions new patients may have immediately; it helps filter some of the concerns before reaching out to us Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael T.") MT Michael T. President Small-Business (50 or fewer emp.) 5/16/2023 "Great experience" 4.5/5 What do you like best about DearDoc? Dashboard pretty user friendly and great success managers. Review collected by and hosted on G2.com. What do you dislike about DearDoc? The cost is steep but you get a decent return on your investment. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Getting me more patients and seeing which patients that come to my website are making appointments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LD Liz D. Small-Business (50 or fewer emp.) 5/15/2023 "Great Customer Service and Features" 5/5 What do you like best about DearDoc? The customer service!! Garrett Wrenn worked with us to accommodate all our needs, and it was done within 24-48 hours. They are reliable, fast and always go above and beyond. They get new features quicker than any other companies we have worked with in the past. Review collected by and hosted on G2.com. What do you dislike about DearDoc? Price is a little too high but it definitely meets all needs that our office is looking for Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? As of right now they have fixed all issued we had Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dawn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn L.") DL Dawn L. CEO Small-Business (50 or fewer emp.) 2/10/2023 "Horrible service and disappointing ethics" 0/5 What do you like best about DearDoc? The website they built for us was beautiful. The concept is wonderful (if they were dependable). Review collected by and hosted on G2.com. What do you dislike about DearDoc? They did not follow through as agreed upon. Didn't post social media posts on time and posted the wrong posts to our site. Did not update our website and would not give us access to update it ourselves. I cancelled services (several times) and they have a ridiculous protocol to terminate. Even after having a DearDoc employee confirm I did not have a financial balance, I received a threatening email from their attorney demanding money from me. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? They have created more problems for me than solving them. Review collected by and hosted on G2.com. 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