--- title: DearDoc Reviews meta\_title: 'DearDoc Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how DearDoc works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 45 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### DearDoc Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. [(7 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361479&qs=pros-and-cons#reviews) Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. [(6 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361401&qs=pros-and-cons#reviews) Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. [(4 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361472&qs=pros-and-cons#reviews) Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. [(4 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361441&qs=pros-and-cons#reviews) Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. [(3 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400130&qs=pros-and-cons#reviews) Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. [(2 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348537&qs=pros-and-cons#reviews) Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348534&qs=pros-and-cons#reviews) Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400132&qs=pros-and-cons#reviews) Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2040210&qs=pros-and-cons#reviews) Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. [(1 mentions)](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=1189319&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of DearDoc ##### 1. Patient Communication Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. [ See 7 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361479&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ##### 2. Ease of Use Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. [ See 6 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361401&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ##### 3. Appointment Scheduling Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. [ See 4 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361472&qs=pros-and-cons#reviews) See Related User Reviews ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie JL Jean L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Call Management That Boosts Appointments and ROI" What do you like about DearDoc? it manages the rush hours well . When the front desk is occupied with checking in patients, this AI automatically answers incoming calls. It is allowi ##### 4. Response Time Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. [ See 4 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2361441&qs=pros-and-cons#reviews) See Related User Reviews ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie DM Darmada M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Management with Instant AI Responses" What do you like about DearDoc? What I appreciate about DearDoc is how efficiently it manages patients' questions without creating additional tasks for our front desk staff. The AI c ##### 5. Messaging Management Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. [ See 3 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400130&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you like about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient ST Sajiv T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Connections and Effortless Scheduling" What do you like about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficie ### 5 Cons or Disadvantages of DearDoc ##### 1. Misleading Marketing Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. [ See 2 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348537&qs=pros-and-cons#reviews) See Related User Reviews ##### 2. Billing Issues Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2348534&qs=pros-and-cons#reviews) See Related User Reviews ##### 3. Complex Interface Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2400132&qs=pros-and-cons#reviews) See Related User Reviews RT Ratheesh T. Small-Business (50 or fewer emp.) 5.0/5 "Instant Patient Engagement with Efficient AI Chat" What do you dislike about DearDoc? There are so many customisable options that it becomes quite confusing. ##### 4. Payment Issues Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=2040210&qs=pros-and-cons#reviews) See Related User Reviews ##### 5. Poor Customer Support Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. [ See 1 mentions ](https://www.g2.com/products/deardoc/reviews?filters%5Bsentiment_snippet%5D=1189319&qs=pros-and-cons#reviews) See Related User Reviews ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ View All Alternatives ](https://www.g2.com/products/deardoc/competitors/alternatives) SK Saran K. Small-Business (50 or fewer emp.) 12/7/2025 "Instant Chat Feature Helps Us Capture More Patients" 5/5 What do you like best about DearDoc? DearDoc has addressed issue we faced. Previously, we would lose patients because no one was available to respond immediately when they visited our website. Now, our chat feature replies instantly, ensuring we don't miss those opportunities. Review collected by and hosted on G2.com. What do you dislike about DearDoc? So far, I haven't encountered any issues, and all the features have been good. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Since we switched to DearDoc, we have been seeing an increase in the number of patients coming to us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ST Sajiv T. Small-Business (50 or fewer emp.) 12/10/2025 "Instant Patient Connections and Effortless Scheduling" 5/5 What do you like best about DearDoc? Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficiently guides leads through the scheduling process. Review collected by and hosted on G2.com. What do you dislike about DearDoc? There are plenty of customization options, which made the initial setup a bit confusing for me. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? It helps ensure that no enquiries are missed by providing instant responses to visitors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RT Ratheesh T. Small-Business (50 or fewer emp.) 12/13/2025 "Instant Patient Engagement with Efficient AI Chat" 5/5 What do you like best about DearDoc? DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient details and enquiries. Review collected by and hosted on G2.com. What do you dislike about DearDoc? There are so many customisable options that it becomes quite confusing. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? It eliminates the hassle of dealing with missed patient enquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TC Tosha C. Small-Business (50 or fewer emp.) 5/9/2023 "Excellent" 4/5 What do you like best about DearDoc? DearDoc has a wonderful customer service team! Hugo was extremely helpful and answered all of our questions. Review collected by and hosted on G2.com. What do you dislike about DearDoc? We don't dislike anything. Dear doc is great Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? It is helping get patients in the door from the website chat and also helping us get reviews because we can send the request in a text quickly. My favorite part would be that we can chat with our patients about any scheduling errors or anything quickly if a patient likes to text more than they want to talk on the phone. Review collected by and hosted on G2.com. Show More 11/9/2023 Current UserValidated ReviewerSource: Organic JG Jennifer G. Small-Business (50 or fewer emp.) 7/3/2023 "Exceeded my expectations!" 5/5 What do you like best about DearDoc? DearDoc has helped my business tremendously. The AI chatbot feature on my site has saved me both time (answering questions that visitors cannot easily find on my website) and money (no need for a secretary and DearDoc has lengthened my website visits and interest in my website, thereby converting more visits to booked appointments). I will forever be a loyal DearDoc customer because of the personal touch the team provides. I am on monthly calls with Rachel and Casie, who not only show me my website stats, but offer creative improvements to my chat dialog, which is updated monthly so that my site feels fresh and current. We have also included videos in the chat so that visitors also feel and can see the personal touch and don't feel like they are just talking to a robot. I actually enjoy my monthly DearDoc calls and look forward to seeing my business continue to grow organically with such an inspiring team, who truly feel like a part of MY team. Review collected by and hosted on G2.com. What do you dislike about DearDoc? There is nothing to dislike. DearDoc is attentive, professional and creative. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? DearDoc is fielding all of my website visits around the clock, converting visitors into booked appointments even in my sleep! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH abby h. Small-Business (50 or fewer emp.) 10/25/2023 "Incredible tool for expanding your business and incorporating multiple functions into one platform!" 3.5/5 What do you like best about DearDoc? the dashboard has been a great help in tracking our clients throughout the different stages in our complex process and allows us to store all pertinent information in the notes attached to the opportunity card! Review collected by and hosted on G2.com. What do you dislike about DearDoc? There are a few glitches I've noticed, but nothing too concerning and our customer success manager, Griffin, is always very effiecient and supportive in helping reslove any issues we come across! Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? allowing us to combine multiple programs we used to use into one! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GV Glenn V. Small-Business (50 or fewer emp.) 5/24/2023 "Intuitive UI, Great Lead Generation, & Amazing Customer Service" 5/5 What do you like best about DearDoc? The AI chat connects patients to us in ways that otherwise wouldn't be possible. Our patients enjoy how easy it is to reach and stay connected with our team, and we've gained a lot of insight into how to refine their experience. The customer service has been nothing short of excellent; my customer success manager Damone has always gone above and beyond, being very accommodating, attentive, Review collected by and hosted on G2.com. What do you dislike about DearDoc? Nothing as of right now. I haven't run into any issues since I began using DearDoc. It has been a simple, easy, and rewarding experience. I would recommend DearDoc to anybody who wants an efficient connection with their patients. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? DearDoc solves the problem of answering general questions instantly through AI, saving time and money. Team members are enabled to provide more attention to those who need it; while still being able to be notified and connect with those who haven't had their needs met with the AI chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RM Ross M. Small-Business (50 or fewer emp.) 9/25/2023 "Vaporware - Complete Failure to deliver services" 1/5 What do you like best about DearDoc? The chatbot is, technically, functional. Outside of that we have yet to receive even one inbound lead from this channel after 2 months of service. Review collected by and hosted on G2.com. What do you dislike about DearDoc? Their sales team will promise you the world, and the onboarding team simply disappears. We were told that DearDoc's platform would be able to replace other existing vendors. Now, we're stuck esentially double-paying for nothing. It's been a hugely disappointing experience. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? So far, I can't really tell what they're doing. I can't even get them on the phone. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Dr.Kishor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr.Kishor K.") DK Dr.Kishor K. Owner DSO Mid-Market (51-1000 emp.) 5/17/2023 "Great product for Instant messaging" 5/5 What do you like best about DearDoc? We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team. Review collected by and hosted on G2.com. What do you dislike about DearDoc? Nothing as of now. We do not have any problem. Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? Right now, DearDoc is taking care of instant messaging from the website, which enables our patients to schedule an appointment at their convenience and in particular for those who prefer not to call for one. Due to the feature being available, it helps us enhance patient visitation from the website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CP Connor P. Small-Business (50 or fewer emp.) 5/24/2023 "10 out of 10 experience with DearDoc & my Project Manager Ashley" 5/5 What do you like best about DearDoc? The most helpful thing about DearDoc is they're 1000% committed to my companies success and they listen to my concerns & questions carefully. Because of this, they've helped us acquire a lot of leads during our time. Review collected by and hosted on G2.com. What do you dislike about DearDoc? Nothing I can think of. Their software I would rate 8/10. However, their team alone it was a great experience working with them. I couldn't be any more grateful! Review collected by and hosted on G2.com. What problems is DearDoc solving and how is that benefiting you? They helped us generate more business. Through the deardoc chatbot we're able to get 10-12 new customers per month. This has been one of the jey contributors in helping usw scale our business. Review collected by and hosted on G2.com. 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