
End user experience is smooth, with nice features in the dealrooms. It's easy to connect to salesforce, but the api requires additional configuration and duplication of playbooks which is frustrating.
The onboarding is fantastic, with highly responsive teams, who are very persistent in reaching solutions and ensuring a high quality end state is reached quickly. Review collected by and hosted on G2.com.
It's operationally clunky, there's a lot of formula steps needed, and multiple places to look for the same thing. The api connectivity is limited and requires a separate playbook which doubles your implementation and maintenance overhead.
Whilst is has fully built versioning, there's no real diff tooling, and I would considerably prefer to have this handled in git so that you can use coding ai tools to build quickly and reliably rather than having to create everything via the UI. It also means finding exactly where particular updates/downstream impacts live is a tedious manual activity. Review collected by and hosted on G2.com.