Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

DS

Dan S.

Co-Chair

Mid-Market (51-1000 emp.)

4/15/2016

"Robust and powerful; needs to keep evolving"

4/5

What do you like best about DealerSocket?

You can pretty much do anything you imagine. The platform is very robust and feature-filled. The support staff will go to lengths to try and help do what you need to do. The platform can cover various aspects of automotive which eliminates the need for multiple platforms. There are so many aspects of a customer's experience that can be targeted and filtered and analyzed to produce powerful campaigns and lists to help further your sales and marketing initiatives. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

DealerSocket needs to develop better integration with other programs and platforms. When a client uses other platforms and has to deal with data outside of DealerSocket, it becomes frustrating to not be able to sync that data. Eg: reflecting changes to a customer's file from one platform and having it update on DealerSocket can be difficult and sometimes impossible. I'm also sometimes frustrated when I contact their support team and find out that I've done something beyond their comprehension. Sometimes we imagine too big of ideas and try to do more than what DealerSocket is prepared to offer. It becomes a struggle to then have to be told either "sorry, we can't do that" or having to scale back our ideas. Review collected by and hosted on G2.com.

Recommendations to others considering DealerSocket:

Have patience and make sure you communicate with their support staff. There's a lot of possibilities within DealerSocket and there's a lot to discover, but the complexity can also be daunting and you can get pretty lost. Review collected by and hosted on G2.com.

What problems is DealerSocket solving and how is that benefiting you?

DealerSocket provides us with a great way to manage and use customer data at our group of dealerships. DealerSocket's list-builder is very powerful. Review collected by and hosted on G2.com.

SC

Sarah C.

Recruitment,Training, and Database Manager

Automotive

Enterprise (> 1000 emp.)

4/25/2016

"Incredible Tool for Communication, Accountability, and Information Gathering"

4.5/5

What do you like best about DealerSocket?

Everything. I like the electronic secretary functionality, the line-item permissions, the lead management, the Dashboard, the reports; the list goes on. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

The one thing that I dislike, I dislike GREATLY. The email template editor is horrible. It is not WYSIWYG, no matter what it tells you, and the finished product never looks right. Review collected by and hosted on G2.com.

Recommendations to others considering DealerSocket:

Do it! The compatibility is excellent and advancing. Support could be better trained, but if you are comfortable submitting your own HelpDesk tickets, this is less of an issue. Review collected by and hosted on G2.com.

What problems is DealerSocket solving and how is that benefiting you?

We are able to hold our employees accountable for our Sales and Service Processes, as well as appropriate follow up with customers. The ability to search our database for specific criteria through List Builder is incredibly useful to our marketing efforts, and RevenueRadar has allowed us to successfully work with our previous customers to increase sales and service business. Review collected by and hosted on G2.com.

JD

Jessica D.

Director of Paid Media

Internet

Mid-Market (51-1000 emp.)

8/25/2016

"DealerSocket has helped us manage our clients and their website performance."

5/5

What do you like best about DealerSocket?

DealerSocket allows managers to download the performance of clients, customers and their information on their automotive purchase. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

The interface is very sensitive with some load-time issues. Review collected by and hosted on G2.com.

TB

Taylor B.

Director of Marketing

Automotive

Small-Business (50 or fewer emp.)

4/5/2016

"The Best CRM in the Auto Industry"

5/5

What do you like best about DealerSocket?

DealerSocket is at the forefront of the CRM market in the Auto Industry. They offer an all-in-one CRM solution that works with sales, finance, marketing, and service. With their recent acquisitions, they've extended their offerings to include a website service (DealerFire) a DMS (DealerTrack) and a couple others. Their customer service and support team is top notch as well. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

They don't cater to the motorcycle industry that well, sometimes struggle to keep their service running quickly, and their GUI could use a facelift. Review collected by and hosted on G2.com.

HM

Herschel M.

Pre-Owned Sales Director

Automotive

Small-Business (50 or fewer emp.)

7/1/2016

"Great Comprehensive Solution"

4/5

What do you like best about DealerSocket?

I like the CRM and wesbite integration. Very intuitive and helpful in the sales process. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

I wish it would integrate leads from CRM into VAuto. Kind of cumbersome to learn. Review collected by and hosted on G2.com.

Recommendations to others considering DealerSocket:

Take a hard look and realize that change is always tough but get through the initial growing pains and you will like the product Review collected by and hosted on G2.com.

What problems is DealerSocket solving and how is that benefiting you?

Follow up though CRM, making more sales, customer contact is easier. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/27/2016

"The marketing abilities in DealerSocket are great."

5/5

What do you like best about DealerSocket?

I like the ease of sending out bulk marketing emails. The tracking of those emails and ability to gauge campaign success based on several key KPIs. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

Support. DealerSocket support is slow to resolve issues. Review collected by and hosted on G2.com.