It helps us accomplish all of our basic CRM needs and it is built specifically for the automotive industry. This gives it features that are more relevant to our business and customer needs. Review collected by and hosted on G2.com.

DealerSocket lacks intuitiveness and requires extensive training for many of our employees. Of course, any CRM requires good training, but a lack of user friendliness requires even more time with DealerSocket. In our business, time is money, and so is efficiency. This tool often hinders us in both categories. As a CRM, it's okay, but limited. As a marketing tool, it's poor. And the customer support from DealerSocket is awful. Review collected by and hosted on G2.com.

Looks nice (doesn't mean useful) and has more stuff than some other CRM Review collected by and hosted on G2.com.

The worst CRM I've tried so far. We've had it for more than a year now. Classic one and then Black Bird. Both of them are way too complicated for a regular person to use. Because of the same reason as well as a poor technical support it has a lot of bugs and glitches. It requires too much time from a sales person to input an information and keep CRM clean and working. So, sales people spend more time on CRM vs actually helping customers and selling cars. Review collected by and hosted on G2.com.

I liked their e-brochures. They were awesome to send to customers! I also like the fact that you could tell when a customer was on the website and how it alerted you in the CRM. That was a good feature to let you know that your customer was still in the market and actually still shopping for a vehicle. Review collected by and hosted on G2.com.

They did not have a good follow-up system. It was very hard to keep up with leads. The customer support was horrible. They treated you like a number instead of a customer Review collected by and hosted on G2.com.

Easy to navigate, good originating abilities, and user friendly Review collected by and hosted on G2.com.

Search function doesn’t work well, and the crm/dealer carry over doesn’t work well. For instance Bmw infobahn transporting notes back to crm. Review collected by and hosted on G2.com.

Socket talk and text with email opt ins. Review collected by and hosted on G2.com.

Lack of full control with task assignment and what’s sent when. Review collected by and hosted on G2.com.

I did like their email template marketplace Review collected by and hosted on G2.com.

I dislike their customer service. Also, the program is so complicated to use. The marketing tools are way to complicated for the average user. It takes multiple clicks to look at customer history. Just a bad product overall. Review collected by and hosted on G2.com.

DealerSocket is an excellent way to manage leads, follow up with customers and in the end sell more cars. Review collected by and hosted on G2.com.

DealerSocket doesn't fully integrate with our CRM provider, CDK. This provides some delays in data transfer that are unfortunate. Review collected by and hosted on G2.com.

DealerSocket keeps you in contact with your clients and reminds you of purchasing dates and all contact you have had with them. Review collected by and hosted on G2.com.

The newer model is slow and doesn’t provide ways to edit info properly. Review collected by and hosted on G2.com.

The flow is good and reduces paperwork. Good data base Review collected by and hosted on G2.com.

Flipping through the pages. I wish all I needed to do was on a single page Review collected by and hosted on G2.com.

The ability to see what happened and when Review collected by and hosted on G2.com.

Not very applicable to fixed operations due to design Review collected by and hosted on G2.com.