It has become basic. Training is dated. Material expensive and reps dont call back Review collected by and hosted on G2.com.

Lack of support from company. It is very expensive to bring in corporate traung to the dealership and the answers to our questions are not always answered Review collected by and hosted on G2.com.

I like the ease of the system. It's very user friendly and easy to train employees on. Using Blackbird, searching for a client is bullet proof! I use this entry single day and look forward to watching it grow. Review collected by and hosted on G2.com.

I wish that I could pull up both of my dealerships under one screen. Right now, I have to keep stitching back and forth. After switching, I'll have to refresh my page a few times to see the right info. Review collected by and hosted on G2.com.

Easy to use, not a busy interface. Customer service is very quick and helpful Review collected by and hosted on G2.com.

Sometimes certain alerts within the program don't work correctly or there are duplicates of the same customer Review collected by and hosted on G2.com.

it keeps track of appointments for you and it comes with a very handy app so I can always check my appointments for the day before i get to work Review collected by and hosted on G2.com.

it does not save every single sale you have after i believe 2 weeks Review collected by and hosted on G2.com.

I like the ability to search clients and gather a history no matter the sales rep. Review collected by and hosted on G2.com.

The app could use a bit more love, it doesn’t integrate well with the desktop version. I would like to be able to scan a drivers license and see it upload every time. Review collected by and hosted on G2.com.

how integrated and user friendly the system is Review collected by and hosted on G2.com.

That you can't swipe from customer to customer in the customer screen Review collected by and hosted on G2.com.

I loved that they integrated a texting feature. They also included an ID scan that was very helpful when with customers on the lot. These features cut down on a lot of time and gave us more time to interact with our customer. Review collected by and hosted on G2.com.

I was less enthusiastic about the abundance of steps to set up a log. It was made very difficult to set up a round robin for the employees to get leads. As well, quite often the leads did not combine. The par t that I disliked the most though was that if you ever had a problem or question in regards to the software it was almost impossible to get a straight answer, if you even got to speak to anyone. Review collected by and hosted on G2.com.

I liked how it tracked the activity on every lead we had in the system. I was able to see my activity there as well as my associates as well. Review collected by and hosted on G2.com.

I felt like information can get lost sometimes..I'm not sure if that was user error or due to the product, but that was frustrating at times. Review collected by and hosted on G2.com.

With the innovation of Black Bird, DS has begun to modernize. Review collected by and hosted on G2.com.

Revenue Radar. The grading system for leads makes absolutely no sense. It needs to mimic Automotive Mastermind in terms of being a user-friendly interface. Review collected by and hosted on G2.com.

Makes it easy to manage customer data base. Click to call is really great for record keeping. Review collected by and hosted on G2.com.

Can be glitchy some times, unsure if it is connection issues or software itself. Review collected by and hosted on G2.com.