I love how it's fairly color coded which makes it easy for everyone to follow and easy to learn. The tutorials are also in a convenient location and give a lot of great tips. Review collected by and hosted on G2.com.

It will occasionally give error messages if I have to minimize the window and go back. So I will have to log out and back in again. Review collected by and hosted on G2.com.

DealerSocket is an extremely customizable database for client management and retention. I love that you can create your own categories for reports and break data up by easily altered filters. The automation is top-notch once you get it set up the way you want. There are ways to track just about everything and several 'at a glance' screens you can create to give you a good idea of your current standing. Your homepage can be personalized and built to showcase just about any data you want. The reminders are easy to set and change and it is consistent in correctly implementing all automated follow-up. There are several "set it and forget it" options in the system. Review collected by and hosted on G2.com.

It is very labor-intensive to get it set up in the first place. Since it is very graphics-heavy, if you don't have fantastic internet, it lags or crashes on occasion. There are some delays in data updating. It does not have some very simple things I wish it did, such as a sticky note widget on the home screen, or the ability to block users from closing out files, but most of those things are planned for future. Review collected by and hosted on G2.com.

We've had issues with integration and glitches for 4 months - 22 unanswered emails to our rep... We have been with them for over 10 years and would not recommend them at all. Review collected by and hosted on G2.com.

EVERYTHING - No support - weeks without a phone a returned phone call. Review collected by and hosted on G2.com.

Ease of use and cleanliness of UI. Everything functions with minimal ease to get to where you need to be. Review collected by and hosted on G2.com.

Prefer the OLD CRM to Black Bird. Wish they took more time to train on Black Bird. Review collected by and hosted on G2.com.

Love how organized everything is and how easy it is to use although I use the classic crm all the time instead of the updated version I find the newer version harder to use. Love how everything is accessible from my cell phone and can see reminders. Review collected by and hosted on G2.com.

I dislike how the newer crm version is, I find the older one easier and looks better Review collected by and hosted on G2.com.

The ability to create and send mass marketing emails, and the ease of looking up customer information is awesome, everything is so streamlined and fast. Review collected by and hosted on G2.com.

Follow up reminders are a little messy but everything else seems to be pretty good Review collected by and hosted on G2.com.

The ease and simplicity of customer management meshed with all inclusive necessary tools and functions for lead connectivity. Reaching out to potential prospects has never been so streamlined. Review collected by and hosted on G2.com.

The rather clunky interface, simply put. I understand there was a recent upgrade in UI layout. But the CRM tool continues to lag and the organization of particular elements remains an issue. Review collected by and hosted on G2.com.

The sales piece of DealerSocket works great. It's simple to use and our sales agents and management team likes it. Review collected by and hosted on G2.com.

The service piece IS AWFUL. Their own customer support barely understands how to use it, I literally showed THEM how to do things within the program. It's not user friendly and offers very little restrictions to help manage the schedule for our service advisors. Review collected by and hosted on G2.com.

Intuitive calls to action, allowing for easy, detailed reminders to be set. People joked that it was kind of like your wife! It just reminds you relentlessly every day of every single task you must complete. It allows you to reference you schedule and all other tasks when setting new ones, so you keep your workload balanced and consistent. It provides you with all the data, metrics and dashboards you need to understand your current position, and where you ought to be focusing. It is also perfectly synced with your work/personal email, and operates seamlessly in connecting that to your customer's emails. They even have an app that allows you to do over 60% of the features as the desktop version, and syncs with your phone as you make calls. It notes that a call was made, to whom it was made, and for how long. Dealer Socket also offers email templates, both customizable and preset that make your emails look that much more professional. They also allow you to sync with facebook and twitter, so you can connect social media to your scheduled customer blasts. Overall, dealersocket allowed our entire team at Applewood to work well together. We all understood the common platform and could help and talk to each other productively by utilizing it. Review collected by and hosted on G2.com.

A few minor things where you set a repeating reminder and it has limited options.. but very rare. Review collected by and hosted on G2.com.

I like that click to call is integrated with the system and your recorded calls are automatically logged. Review collected by and hosted on G2.com.

Overall, It's not as user-friendly as VinSolutions. Things aren't laid out in a straight-forward way. I also don't like that you can't move directly into filling out a credit app, but perhaps it's just my company wanting to use hand-written apps. Maybe there is a way to do this. I also don't like that I can't create an email signature without being an admin. Review collected by and hosted on G2.com.