Offers an array of tools to help dealers sell and service vehicles. This Product enhances the overall customer experience. Review collected by and hosted on G2.com.

Completing the task can be more difficult that it needs to be. The only way to close out a task is to select "spoke to the "customer" or "left message" and add a note that says you were unable to leave a message." That is something that should be improved. Also, the " Read Notes" that appear in the task list are annoying. Review collected by and hosted on G2.com.

The customer database and the ability to be able to find customers and there info quickly. Review collected by and hosted on G2.com.

Form saving rarely works and the system allows for you to create multiple entities for the same phone number. Review collected by and hosted on G2.com.

Search function is very intuitive, ability to track people’s performance Review collected by and hosted on G2.com.

Slowness, too many clicks to complete a task, inability to prevent skates. Review collected by and hosted on G2.com.

Its not technical to use. It seems a little out dated but that was almost a positive because you didn't have to search hard to find what you were looking for. Technology couldn't hide it. Review collected by and hosted on G2.com.

It was a little to basic for my liking. I wish it would have integrated to my phone for ease of use while I was out on the grounds walking around vehicles. Review collected by and hosted on G2.com.

DealerSocket is a great system to use to keep track of your BHPH accounts. It has a clean interface and is fairly easy to navigate with very little training necessary. I particularly like the ability to bounce back ad forth between specific tabs on the customer's screen with ease. Review collected by and hosted on G2.com.

I dislike the payment screen, particularly how difficult it is to change credit/debit card info in the system. Not being able to delete old card info out is very frustrating. Review collected by and hosted on G2.com.

Ease of access. Doesn't matter if I am on my phone, tablet or desktop, it is easy to get to, in order to stay on top of customer contact. Review collected by and hosted on G2.com.

seems to ask for a password an awful lot, sometimes even multiple times a day. Review collected by and hosted on G2.com.

It is better than not having some type of CRM. The mobile phone integration is a cool feather. Review collected by and hosted on G2.com.

If your dealership is not paying for all the add-on feathers beyond the basic platform, it is a tedious system to uses as a CRM. Review collected by and hosted on G2.com.

It gets the job done. It is mostly user friendly and once you know how to use it, you can crank out phone calls (I am a BDC Rep). Review collected by and hosted on G2.com.

The major dislike for this system is mainly the support behind it. I feel like there are a bunch of little things that could be easily fixed but are issues that are brushed over when a specialist observes at a dealership. It is frustrating how work notes are more of what I call “fluid” in the sense that it defaults to randomizing what notes pop up first. The search feature in Blackbird is not the most helpful. It is a bunch of small issues I have, but it comes back to that dealersocket will not change or improve. Review collected by and hosted on G2.com.

I would say that dealersocket is the best CRM on the market today. I have used it for years now and I have tried a few others. Hands down would say dealer socket is the best of the best. Review collected by and hosted on G2.com.

Nothing it is great the way it is black bird is just as good to. It's a must use I. The auto Review collected by and hosted on G2.com.

It's comprehensive. It manages what we need. It's intuitive. It gets the job done, but definitely is not without its faults. Review collected by and hosted on G2.com.

The platform is UNRELIABLE. Total outages are FREQUENT. Bugs are common, and fixes are significantly less common. The system was clearly not designed by dealers. No place to enter lien title numbers, no way to categorize expenses. Review collected by and hosted on G2.com.