--- title: DealerSocket Reviews meta\_title: 'DealerSocket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how DealerSocket works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # DealerSocket Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by DealerSocket but has limited features. Are you part of the DealerSocket team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Experience the automotive industry leader in CRM. Sell more vehicles and drive profitability with the most powerful set of features in the market. Consolidate your customer intelligence in one system. Leverage seamless integration of your sales, marketing, service, desking, data mining, website, and digital retailing capabilities. Manage a faster, more effective sales process with streamlined workflows and robust call management and lead management systems. * * * Seller [DealerSocket](https://www.g2.com/sellers/dealersocket) Discussions [DealerSocket Community](https://www.g2.com/products/dealersocket/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Lynda Nguyen Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) ## Top-Rated Alternatives [ ![CDK CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDK CRM") CDK CRM 4.4/5(77) ](https://www.g2.com/products/cdk-crm/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Matador](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matador") Matador 4.8/5(47) ](https://www.g2.com/products/matador/reviews) [ View All Alternatives ](https://www.g2.com/products/dealersocket/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AK Autumn K. Internet manager / sales Mid-Market (51-1000 emp.) 2/12/2019 "Easy visuals but some small quirks" 4/5 What do you like best about DealerSocket? I love how it's fairly color coded which makes it easy for everyone to follow and easy to learn. The tutorials are also in a convenient location and give a lot of great tips. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? It will occasionally give error messages if I have to minimize the window and go back. So I will have to log out and back in again. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: I used to use XRM with another company and definitely enjoy the ease of access with dealersocket far more. The customer support is also easily accessible via a chat button at the top of the screen. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Makes it way easier to follow up with customers because all of the notes can be seen in one location so I dont have to switch windows or click anything else to read the notes in the phone calls or other actions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite EH Elizabeth H. BDC Manager Mid-Market (51-1000 emp.) 12/22/2018 "DS Customization" 5/5 What do you like best about DealerSocket? DealerSocket is an extremely customizable database for client management and retention. I love that you can create your own categories for reports and break data up by easily altered filters. The automation is top-notch once you get it set up the way you want. There are ways to track just about everything and several 'at a glance' screens you can create to give you a good idea of your current standing. Your homepage can be personalized and built to showcase just about any data you want. The reminders are easy to set and change and it is consistent in correctly implementing all automated follow-up. There are several "set it and forget it" options in the system. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? It is very labor-intensive to get it set up in the first place. Since it is very graphics-heavy, if you don't have fantastic internet, it lags or crashes on occasion. There are some delays in data updating. It does not have some very simple things I wish it did, such as a sticky note widget on the home screen, or the ability to block users from closing out files, but most of those things are planned for future. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Be prepared for a very intensive onboarding. It takes time and effort to tweak the system to the exact way you want it. Once you're there, it is quick and easy to change things and very effective for day to day operations. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? DealerSocket makes it easier to keep track of your clients, their data, and follow-up than any CRM I have utilized in the past. It is much easier to reach out to a large group of people at once and to track the effectiveness. The individual emails can be tracked for open ratio, marketing campaigns can be tracked and structured however you choose. Files can pretty much only fall through the cracks due to user error. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 11/18/2019 "ZERO - Customer Service" 0/5 What do you like best about DealerSocket? We've had issues with integration and glitches for 4 months - 22 unanswered emails to our rep... We have been with them for over 10 years and would not recommend them at all. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? EVERYTHING - No support - weeks without a phone a returned phone call. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: I do not recommend Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? In the process of trying to get out of the contract Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 9/4/2019 "Excellent CRM Software For Dealerships" 5/5 What do you like best about DealerSocket? Ease of use and cleanliness of UI. Everything functions with minimal ease to get to where you need to be. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Prefer the OLD CRM to Black Bird. Wish they took more time to train on Black Bird. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Tracking customer's that come through LEADS as well as fresh ups. Keeping notes on customers and pushing trades through VAuto. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CR Cole R. Cole Small-Business (50 or fewer emp.) 4/5/2019 "Great organization " 4/5 What do you like best about DealerSocket? Love how organized everything is and how easy it is to use although I use the classic crm all the time instead of the updated version I find the newer version harder to use. Love how everything is accessible from my cell phone and can see reminders. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? I dislike how the newer crm version is, I find the older one easier and looks better Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? All my appointments are organized and I can set reminders to call certain people. Able to get more sales incorporating dealersocket into everything. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 9/19/2019 "Dealersocket is a seamless and useful Automotive CRM" 4.5/5 What do you like best about DealerSocket? The ability to create and send mass marketing emails, and the ease of looking up customer information is awesome, everything is so streamlined and fast. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Follow up reminders are a little messy but everything else seems to be pretty good Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: A great simple CRM for your automotive industry needs. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? The ability to have 100% contact with my clients and an awesome email and marketing campaign are amazing and useful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 1/22/2019 "A staple that is still improving" 3.5/5 What do you like best about DealerSocket? The ease and simplicity of customer management meshed with all inclusive necessary tools and functions for lead connectivity. Reaching out to potential prospects has never been so streamlined. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The rather clunky interface, simply put. I understand there was a recent upgrade in UI layout. But the CRM tool continues to lag and the organization of particular elements remains an issue. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: If you are a dealership that happens to be using a different CRM tool, I'd be surprised. DealerSocket is an industry staple and will continue to be for a very long time. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? The speed at which I am.able to fire off a blast email campaign and simultaneously log inbound responses is amazing. Our clients seem to appreciate how prompt our team has become with the Blackbird CRM tool. Office morale is often at a a high due to increased positive reviews and guest comments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Christie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christie W.") CW Christie W. Data and systems specialist Automotive Enterprise (\> 1000 emp.) 10/19/2018 "They don't even know their own product" 1/5 What do you like best about DealerSocket? The sales piece of DealerSocket works great. It's simple to use and our sales agents and management team likes it. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The service piece IS AWFUL. Their own customer support barely understands how to use it, I literally showed THEM how to do things within the program. It's not user friendly and offers very little restrictions to help manage the schedule for our service advisors. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: DON'T DO IT! Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Our service departments struggle with this program for MANY reasons. The biggest problems are a.) the system doesn't take into account duration of an appointment vs. the time the store closes, so if there's a 3 hour service, it will let you book it 1 hour before close, b.) when you book a valet service with a loaner, it doesn't take that loaner out of the over all capacity, and there are so many others. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Colin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colin C.") CC Colin C. Solutions Analyst Mid-Market (51-1000 emp.) 12/2/2018 "It kept me right on track" 5/5 What do you like best about DealerSocket? Intuitive calls to action, allowing for easy, detailed reminders to be set. People joked that it was kind of like your wife! It just reminds you relentlessly every day of every single task you must complete. It allows you to reference you schedule and all other tasks when setting new ones, so you keep your workload balanced and consistent. It provides you with all the data, metrics and dashboards you need to understand your current position, and where you ought to be focusing. It is also perfectly synced with your work/personal email, and operates seamlessly in connecting that to your customer's emails. They even have an app that allows you to do over 60% of the features as the desktop version, and syncs with your phone as you make calls. It notes that a call was made, to whom it was made, and for how long. Dealer Socket also offers email templates, both customizable and preset that make your emails look that much more professional. They also allow you to sync with facebook and twitter, so you can connect social media to your scheduled customer blasts. Overall, dealersocket allowed our entire team at Applewood to work well together. We all understood the common platform and could help and talk to each other productively by utilizing it. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? A few minor things where you set a repeating reminder and it has limited options.. but very rare. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Great tool, probably one of the best in the business if youre in Car sales Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Customer management, inventory, follow up Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 11/18/2018 "Not as good as VinSolutions" 2.5/5 What do you like best about DealerSocket? I like that click to call is integrated with the system and your recorded calls are automatically logged. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Overall, It's not as user-friendly as VinSolutions. Things aren't laid out in a straight-forward way. I also don't like that you can't move directly into filling out a credit app, but perhaps it's just my company wanting to use hand-written apps. Maybe there is a way to do this. I also don't like that I can't create an email signature without being an admin. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: I am impressed that click to call can be used in sync with DealerSocket. However, It's not as user-friendly and laid out as well as VinSolutions. It will get the job done. I don't see anyone having an issue with it that hasn't used a better CRM. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? As with any CRM, you're able to log contact with your prospects and customers. You're able to see who said what when, create tasks for you to contact them and ensure that you earn your proper commission when you log your contact properly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) DealerSocket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a9629b599da113fd5156adb979144a73/vinsolutions-connect-crm.png "Product Avatar Image") VinSolutions Connect CRM 4.2/5(109) [ Compare Now ](https://www.g2.com/compare/dealersocket-vs-vinsolutions-connect-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM 4.4/5(77) [ Compare Now ](https://www.g2.com/compare/cdk-crm-vs-dealersocket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk.jpg "Product Avatar Image") CDK 4/5(116) [ Compare Now ](https://www.g2.com/compare/cdk-vs-dealersocket) ##### Categories on G2 [Automotive Marketing](https://www.g2.com/categories/automotive-marketing) ##### Explore More [Best AI image software for generating custom social media visuals at scale](https://www.g2.com/discussions/best-ai-image-software-for-generating-custom-social-media-visuals-at-scale)[Which recognition software simplifies employee nomination collection from distributed teams across global organizations?](https://www.g2.com/discussions/which-recognition-software-simplifies-employee-nomination-collection-from-distributed-teams-across-global-organizations)[Most reliable sales compensation tools for mid-sized companies](https://www.g2.com/discussions/what-are-the-most-reliable-sales-compensation-tools-for-mid-sized-companies) [Which hardware monitoring tools work best for a small IT team that needs to track hardware health across a mixed environment of physical servers and virtual machines without a dedicated monitoring engineer?](https://www.g2.com/discussions/which-hardware-monitoring-tools-work-best-for-a-small-it-team-that-needs-to-track-hardware-health-across-a-mixed-environment-of-physical-servers-and-virtual-machines-without-a-dedicated-monitoring-engineer)[What are the highest rated pharmacy management systems for pharmacies needing to go live in under 60 days?](https://www.g2.com/discussions/what-are-the-highest-rated-pharmacy-management-systems-for-pharmacies-needing-to-go-live-in-under-60-days)[Best software for managing international payrolls](https://www.g2.com/discussions/what-s-the-best-software-for-managing-international-payrolls) [Show MoreShow Less](javascript:void(0);)