--- title: DealerSocket Reviews meta\_title: 'DealerSocket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how DealerSocket works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # DealerSocket Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by DealerSocket but has limited features. Are you part of the DealerSocket team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Experience the automotive industry leader in CRM. Sell more vehicles and drive profitability with the most powerful set of features in the market. Consolidate your customer intelligence in one system. Leverage seamless integration of your sales, marketing, service, desking, data mining, website, and digital retailing capabilities. Manage a faster, more effective sales process with streamlined workflows and robust call management and lead management systems. * * * Seller [DealerSocket](https://www.g2.com/sellers/dealersocket) Discussions [DealerSocket Community](https://www.g2.com/products/dealersocket/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Lynda Nguyen Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) ## Top-Rated Alternatives [ ![CDK CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDK CRM") CDK CRM 4.4/5(77) ](https://www.g2.com/products/cdk-crm/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Matador](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matador") Matador 4.8/5(47) ](https://www.g2.com/products/matador/reviews) [ View All Alternatives ](https://www.g2.com/products/dealersocket/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Dan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan S.") DS Dan S. Co-Chair Mid-Market (51-1000 emp.) 4/15/2016 "Robust and powerful; needs to keep evolving" 4/5 What do you like best about DealerSocket? You can pretty much do anything you imagine. The platform is very robust and feature-filled. The support staff will go to lengths to try and help do what you need to do. The platform can cover various aspects of automotive which eliminates the need for multiple platforms. There are so many aspects of a customer's experience that can be targeted and filtered and analyzed to produce powerful campaigns and lists to help further your sales and marketing initiatives. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? DealerSocket needs to develop better integration with other programs and platforms. When a client uses other platforms and has to deal with data outside of DealerSocket, it becomes frustrating to not be able to sync that data. Eg: reflecting changes to a customer's file from one platform and having it update on DealerSocket can be difficult and sometimes impossible. I'm also sometimes frustrated when I contact their support team and find out that I've done something beyond their comprehension. Sometimes we imagine too big of ideas and try to do more than what DealerSocket is prepared to offer. It becomes a struggle to then have to be told either "sorry, we can't do that" or having to scale back our ideas. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Have patience and make sure you communicate with their support staff. There's a lot of possibilities within DealerSocket and there's a lot to discover, but the complexity can also be daunting and you can get pretty lost. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? DealerSocket provides us with a great way to manage and use customer data at our group of dealerships. DealerSocket's list-builder is very powerful. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC Sarah C. Recruitment,Training, and Database Manager Automotive Enterprise (\> 1000 emp.) 4/25/2016 "Incredible Tool for Communication, Accountability, and Information Gathering" 4.5/5 What do you like best about DealerSocket? Everything. I like the electronic secretary functionality, the line-item permissions, the lead management, the Dashboard, the reports; the list goes on. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The one thing that I dislike, I dislike GREATLY. The email template editor is horrible. It is not WYSIWYG, no matter what it tells you, and the finished product never looks right. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Do it! The compatibility is excellent and advancing. Support could be better trained, but if you are comfortable submitting your own HelpDesk tickets, this is less of an issue. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? We are able to hold our employees accountable for our Sales and Service Processes, as well as appropriate follow up with customers. The ability to search our database for specific criteria through List Builder is incredibly useful to our marketing efforts, and RevenueRadar has allowed us to successfully work with our previous customers to increase sales and service business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jessica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica D.") JD Jessica D. Director of Paid Media Internet Mid-Market (51-1000 emp.) 8/25/2016 "DealerSocket has helped us manage our clients and their website performance." 5/5 What do you like best about DealerSocket? DealerSocket allows managers to download the performance of clients, customers and their information on their automotive purchase. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The interface is very sensitive with some load-time issues. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: It is a very user-friendly dashboard that has an excellent support staff! Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? The primary benefit is the ability to track every client and customer in detail with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Taylor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor B.") TB Taylor B. Director of Marketing Automotive Small-Business (50 or fewer emp.) 4/5/2016 "The Best CRM in the Auto Industry" 5/5 What do you like best about DealerSocket? DealerSocket is at the forefront of the CRM market in the Auto Industry. They offer an all-in-one CRM solution that works with sales, finance, marketing, and service. With their recent acquisitions, they've extended their offerings to include a website service (DealerFire) a DMS (DealerTrack) and a couple others. Their customer service and support team is top notch as well. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? They don't cater to the motorcycle industry that well, sometimes struggle to keep their service running quickly, and their GUI could use a facelift. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? We're managing our leads and retaining our customers, automating our email, building and nurturing an email database, analyzing our dealerships performance, saving our sales and finance team time, finding new sales opportunities... The list goes on! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Herschel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Herschel M.") HM Herschel M. Pre-Owned Sales Director Automotive Small-Business (50 or fewer emp.) 7/1/2016 "Great Comprehensive Solution" 4/5 What do you like best about DealerSocket? I like the CRM and wesbite integration. Very intuitive and helpful in the sales process. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? I wish it would integrate leads from CRM into VAuto. Kind of cumbersome to learn. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Take a hard look and realize that change is always tough but get through the initial growing pains and you will like the product Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Follow up though CRM, making more sales, customer contact is easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 5/27/2016 "The marketing abilities in DealerSocket are great." 5/5 What do you like best about DealerSocket? I like the ease of sending out bulk marketing emails. The tracking of those emails and ability to gauge campaign success based on several key KPIs. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Support. DealerSocket support is slow to resolve issues. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: The product is great just know support is lacking. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? We are able to continually be back in front of our unsold database and mine our current customers who are coming back into market. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) DealerSocket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a9629b599da113fd5156adb979144a73/vinsolutions-connect-crm.png "Product Avatar Image") VinSolutions Connect CRM 4.2/5(109) [ Compare Now ](https://www.g2.com/compare/dealersocket-vs-vinsolutions-connect-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM 4.4/5(77) [ Compare Now ](https://www.g2.com/compare/cdk-crm-vs-dealersocket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk.jpg "Product Avatar Image") CDK 4/5(116) [ Compare Now ](https://www.g2.com/compare/cdk-vs-dealersocket) ##### Categories on G2 [Automotive Marketing](https://www.g2.com/categories/automotive-marketing) ##### Explore More [Best AI image software for generating custom social media visuals at scale](https://www.g2.com/discussions/best-ai-image-software-for-generating-custom-social-media-visuals-at-scale)[Which recognition software simplifies employee nomination collection from distributed teams across global organizations?](https://www.g2.com/discussions/which-recognition-software-simplifies-employee-nomination-collection-from-distributed-teams-across-global-organizations)[Most reliable sales compensation tools for mid-sized companies](https://www.g2.com/discussions/what-are-the-most-reliable-sales-compensation-tools-for-mid-sized-companies) [Which hardware monitoring tools work best for a small IT team that needs to track hardware health across a mixed environment of physical servers and virtual machines without a dedicated monitoring engineer?](https://www.g2.com/discussions/which-hardware-monitoring-tools-work-best-for-a-small-it-team-that-needs-to-track-hardware-health-across-a-mixed-environment-of-physical-servers-and-virtual-machines-without-a-dedicated-monitoring-engineer)[What are the highest rated pharmacy management systems for pharmacies needing to go live in under 60 days?](https://www.g2.com/discussions/what-are-the-highest-rated-pharmacy-management-systems-for-pharmacies-needing-to-go-live-in-under-60-days)[Best software for managing international payrolls](https://www.g2.com/discussions/what-s-the-best-software-for-managing-international-payrolls) [Show MoreShow Less](javascript:void(0);)