--- title: DealerSocket Reviews meta\_title: 'DealerSocket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how DealerSocket works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # DealerSocket Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by DealerSocket but has limited features. Are you part of the DealerSocket team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Experience the automotive industry leader in CRM. Sell more vehicles and drive profitability with the most powerful set of features in the market. Consolidate your customer intelligence in one system. Leverage seamless integration of your sales, marketing, service, desking, data mining, website, and digital retailing capabilities. Manage a faster, more effective sales process with streamlined workflows and robust call management and lead management systems. * * * Seller [DealerSocket](https://www.g2.com/sellers/dealersocket) Discussions [DealerSocket Community](https://www.g2.com/products/dealersocket/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Lynda Nguyen Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) ## Top-Rated Alternatives [ ![CDK CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDK CRM") CDK CRM 4.4/5(77) ](https://www.g2.com/products/cdk-crm/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Matador](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matador") Matador 4.8/5(47) ](https://www.g2.com/products/matador/reviews) [ View All Alternatives ](https://www.g2.com/products/dealersocket/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 7/18/2019 "Great UI, could use refinement " 3.5/5 What do you like best about DealerSocket? The UI is appealing and easy to navigate. There are plenty of places to keep notes about clients and it does a great job of keeping you organized. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? There are features I would love to see — such as a way to get notifications for a client’s birthday or perhaps a calendar where you can see everyone in a month. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? It helps us keep our client base organized Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Arianna L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arianna L.") AL Arianna L. Car Salesmen Small-Business (50 or fewer emp.) 6/13/2019 "Very easy to use and helpful in making sales" 5/5 What do you like best about DealerSocket? Dealer socket easily displays all the names and info of my client. It makes it easy for follow up calls. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? I think the app could work a bit faster, but other than that it’s great! Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? I can keep my client info all in one neat place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MF Melody F. Mel Mid-Market (51-1000 emp.) 5/11/2019 "Customer Info Saver" 5/5 What do you like best about DealerSocket? Such a great way to store customer info and last purchases as well as service history! Review collected by and hosted on G2.com. What do you dislike about DealerSocket? There is nothing I dislike about it! The features are great and it’s easy to use and very helpful working at a car dealership Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: It’s much more than saving customer info. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? It’s very easy to navigate!!! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 12/26/2018 "Black Bird makes it easy" 4.5/5 What do you like best about DealerSocket? Dealer sockets new platform Black bird makes it easy to set your home page up with the information you want, with little widgets. you can change the size to make it fit where you want to be bale to see it. You can set up emails, text or click to call from the app from your smart phone. Build list to email or call customer. They make it easy to add a task for yourself or others. You can set text alert to your phone for new leads or task to do. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The only thing that seems to be glitching currently is text. You have to opt them into text, which I understand. It does not seem to let you see if they are opting in to text or if you merge customers together and one was opted in and the other was not you will have to reopt them in. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: They have great support and they really help if you have issues. They are setting up to be the go to CRM for Auto sales Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Follow up and put sales together Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 4/8/2019 "Simply simple " 5/5 What do you like best about DealerSocket? Dealer socket CRM is the easiest crm I have every used. They are constantly making updates that’s makes out job easy. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The new look is a bit confusing. But I will figure it out. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Follow up is easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 7/11/2019 "DealerSocket" 4/5 What do you like best about DealerSocket? Great program, easy to use, made processes easier to utilize Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Training could have been better, was not able to learn all areas Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Speeding up processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") UP Verified User in Printing Small-Business (50 or fewer emp.) 7/31/2018 "Easy Peasy!" 4.5/5 What do you like best about DealerSocket? I love that it's easy to navigate, the font size is perfect and not too small and perfectly readable! I love that I can customize the home on my crm and it's easy to add and deselect things I don't necessarily need on there! Review collected by and hosted on G2.com. What do you dislike about DealerSocket? We have two accounts for different stores and it's a pain to go back and forth sometimes, so I keep two tabs open for each at all times. Unfortunately this does get in the way when needing to refresh, and also getting new fresh leads in at all different times. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? I may click a task over and over and will delay and not opening the correct task and act as if it never was there. The one thing that drives me crazy is that once the intial lead is completed it automatically assumes I've contacted and spoke to them and the top portion will "Contacted" and I will physically have to change it all the time! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 12/12/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "It's not the worst dealer software out there." 3/5 What do you like best about DealerSocket? It allows you to keep all prospects in order and it keeps track of your appointments and upcoming outbound phone calls. The to-do section is a life saver. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The to-do section is finicky when it comes to updating. I can complete items on my to-do list, and they'll remain there. It gets cluttered and confusing. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Allows you to insert a vehicle into the prospects file straight from your inventory. & It allows you to call/text individuals straight from the program. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 3/20/2019 "Terrible Customer Service" 0/5 What do you like best about DealerSocket? It integrates with the dealer ERP, but not much beyond that. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Maddie from their customer service team has a terrible attitude and is unhelpful. This is especially bad given the clunky interface and lack of documentation. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Trying to increase sales and develop process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Mid-Market (51-1000 emp.) 2/25/2019 "BLACK BURN DEALERSOCKET REVEIW" 5/5 What do you like best about DealerSocket? This is a very good program I love how they actually give you a certain amount of tasks to do everyday Review collected by and hosted on G2.com. What do you dislike about DealerSocket? I dislike that sometimes when you want to log someone it doesn’t delete or detect duplicate customers Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Use it for dealership use only Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Keeping track of customers and and there needs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) DealerSocket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a9629b599da113fd5156adb979144a73/vinsolutions-connect-crm.png "Product Avatar Image") VinSolutions Connect CRM 4.2/5(109) [ Compare Now ](https://www.g2.com/compare/dealersocket-vs-vinsolutions-connect-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM 4.4/5(77) [ Compare Now ](https://www.g2.com/compare/cdk-crm-vs-dealersocket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk.jpg "Product Avatar Image") CDK 4/5(116) [ Compare Now ](https://www.g2.com/compare/cdk-vs-dealersocket) ##### Categories on G2 [Automotive Marketing](https://www.g2.com/categories/automotive-marketing) ##### Explore More [Best AI image software for generating custom social media visuals at scale](https://www.g2.com/discussions/best-ai-image-software-for-generating-custom-social-media-visuals-at-scale)[Which recognition software simplifies employee nomination collection from distributed teams across global organizations?](https://www.g2.com/discussions/which-recognition-software-simplifies-employee-nomination-collection-from-distributed-teams-across-global-organizations)[Most reliable sales compensation tools for mid-sized companies](https://www.g2.com/discussions/what-are-the-most-reliable-sales-compensation-tools-for-mid-sized-companies) [Which hardware monitoring tools work best for a small IT team that needs to track hardware health across a mixed environment of physical servers and virtual machines without a dedicated monitoring engineer?](https://www.g2.com/discussions/which-hardware-monitoring-tools-work-best-for-a-small-it-team-that-needs-to-track-hardware-health-across-a-mixed-environment-of-physical-servers-and-virtual-machines-without-a-dedicated-monitoring-engineer)[What are the highest rated pharmacy management systems for pharmacies needing to go live in under 60 days?](https://www.g2.com/discussions/what-are-the-highest-rated-pharmacy-management-systems-for-pharmacies-needing-to-go-live-in-under-60-days)[Best software for managing international payrolls](https://www.g2.com/discussions/what-s-the-best-software-for-managing-international-payrolls) [Show MoreShow Less](javascript:void(0);)