--- title: DealerSocket Reviews meta\_title: 'DealerSocket Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how DealerSocket works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # DealerSocket Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by DealerSocket but has limited features. Are you part of the DealerSocket team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Experience the automotive industry leader in CRM. Sell more vehicles and drive profitability with the most powerful set of features in the market. Consolidate your customer intelligence in one system. Leverage seamless integration of your sales, marketing, service, desking, data mining, website, and digital retailing capabilities. Manage a faster, more effective sales process with streamlined workflows and robust call management and lead management systems. * * * Seller [DealerSocket](https://www.g2.com/sellers/dealersocket) Discussions [DealerSocket Community](https://www.g2.com/products/dealersocket/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Lynda Nguyen Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) ## Top-Rated Alternatives [ ![CDK CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDK CRM") CDK CRM 4.4/5(77) ](https://www.g2.com/products/cdk-crm/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Matador](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matador") Matador 4.8/5(47) ](https://www.g2.com/products/matador/reviews) [ View All Alternatives ](https://www.g2.com/products/dealersocket/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 9/30/2021 "Software for the automotive industry" 5/5 What do you like best about DealerSocket? Offers an array of tools to help dealers sell and service vehicles. This Product enhances the overall customer experience. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Completing the task can be more difficult that it needs to be. The only way to close out a task is to select "spoke to the "customer" or "left message" and add a note that says you were unable to leave a message." That is something that should be improved. Also, the " Read Notes" that appear in the task list are annoying. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? The major benefit for me is that I am able to toggle between both our RV crm and our Automotive CRM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 12/1/2021 "Lots of good features that are useful!" 2/5 What do you like best about DealerSocket? The customer database and the ability to be able to find customers and there info quickly. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Form saving rarely works and the system allows for you to create multiple entities for the same phone number. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Be patient and use it for its strengths. Customer information and emails/texting. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Being able to set reminders for tasks that are not yet completed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 9/25/2020 "You get out what you put in" 3.5/5 What do you like best about DealerSocket? Search function is very intuitive, ability to track people’s performance Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Slowness, too many clicks to complete a task, inability to prevent skates. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Dig deep into what you’re looking for. The saying you get what you pay for is absolutely true. If your organization is internet focused then this may not be the solution for you. If you are looking for something simple this is it. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? All leads/customers are in one place, can view all opportunities, monitor all salespeople effectively Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 9/4/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Not very flashy but gets the job done" 3.5/5 What do you like best about DealerSocket? Its not technical to use. It seems a little out dated but that was almost a positive because you didn't have to search hard to find what you were looking for. Technology couldn't hide it. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? It was a little to basic for my liking. I wish it would have integrated to my phone for ease of use while I was out on the grounds walking around vehicles. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Problems solved included keeping tabs on clients and tracking when i had spoke to them better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 9/20/2019 "Good For Staying On Top Of BHPH Accounts" 4/5 What do you like best about DealerSocket? DealerSocket is a great system to use to keep track of your BHPH accounts. It has a clean interface and is fairly easy to navigate with very little training necessary. I particularly like the ability to bounce back ad forth between specific tabs on the customer's screen with ease. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? I dislike the payment screen, particularly how difficult it is to change credit/debit card info in the system. Not being able to delete old card info out is very frustrating. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? We are able to keep track of customer accounts much better because DealerSocket has allowed us to be more organized. Before, we had issues with delinquent accounts falling between the cracks but now we are able to stay on top of them in an organized fashion. The ability to text and send automated messages straight from DealerSocket is a lifesaver! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian B.") BB Brian B. Sales Consultant Small-Business (50 or fewer emp.) 12/9/2019 "Great platform, both mobile and desktop." 4.5/5 What do you like best about DealerSocket? Ease of access. Doesn't matter if I am on my phone, tablet or desktop, it is easy to get to, in order to stay on top of customer contact. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? seems to ask for a password an awful lot, sometimes even multiple times a day. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Great plaform, fast reliable and convenient. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? No problems to mention at this time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jeff K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff K.") JK Jeff K. Independent Insurance Producer Automotive Small-Business (50 or fewer emp.) 9/26/2019 "Not the best CRM I have used during my career." 1.5/5 What do you like best about DealerSocket? It is better than not having some type of CRM. The mobile phone integration is a cool feather. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? If your dealership is not paying for all the add-on feathers beyond the basic platform, it is a tedious system to uses as a CRM. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: If you get it, make sure you buy all of the additional add-ons feathers or you are going to have a tedious CRM. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Again, It is better than not having some type of CRM. The mobile phone integration is a cool feather. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Laurence P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laurence P.") LP Laurence P. Internet Sales Coordinator Mid-Market (51-1000 emp.) 5/7/2019 "Adequate CRM with 0% chance of improving" 3/5 What do you like best about DealerSocket? It gets the job done. It is mostly user friendly and once you know how to use it, you can crank out phone calls (I am a BDC Rep). Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The major dislike for this system is mainly the support behind it. I feel like there are a bunch of little things that could be easily fixed but are issues that are brushed over when a specialist observes at a dealership. It is frustrating how work notes are more of what I call “fluid” in the sense that it defaults to randomizing what notes pop up first. The search feature in Blackbird is not the most helpful. It is a bunch of small issues I have, but it comes back to that dealersocket will not change or improve. Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: It does the job, but not a lot of support Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? The ability to make your own filters has been good. I was able to make a filter for completed tasks in case an opportunity did not have a follow up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lenoard S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lenoard S.") LS Lenoard S. Sales And Leasing Consultant Automotive Mid-Market (51-1000 emp.) 8/8/2019 "Best software on The market" 5/5 What do you like best about DealerSocket? I would say that dealersocket is the best CRM on the market today. I have used it for years now and I have tried a few others. Hands down would say dealer socket is the best of the best. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? Nothing it is great the way it is black bird is just as good to. It's a must use I. The auto Review collected by and hosted on G2.com. Recommendations to others considering DealerSocket: Easy to use. can do so much for your business. I would recommend it to anyone looking for a CRM. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? CRM for auto sales Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LS Liz S. General Manager Small-Business (50 or fewer emp.) 10/25/2019 "Great system, but designed by programmers with programmers in mind" 2.5/5 What do you like best about DealerSocket? It's comprehensive. It manages what we need. It's intuitive. It gets the job done, but definitely is not without its faults. Review collected by and hosted on G2.com. What do you dislike about DealerSocket? The platform is UNRELIABLE. Total outages are FREQUENT. Bugs are common, and fixes are significantly less common. The system was clearly not designed by dealers. No place to enter lien title numbers, no way to categorize expenses. Review collected by and hosted on G2.com. What problems is DealerSocket solving and how is that benefiting you? Frequent outages. Issues processing payments. We've been able to keep better track of BHPH accounts and communicate with customers more effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/dealersocket/pricing) DealerSocket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a9629b599da113fd5156adb979144a73/vinsolutions-connect-crm.png "Product Avatar Image") VinSolutions Connect CRM 4.2/5(109) [ Compare Now ](https://www.g2.com/compare/dealersocket-vs-vinsolutions-connect-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM 4.4/5(77) [ Compare Now ](https://www.g2.com/compare/cdk-crm-vs-dealersocket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89731116024b6de6f2666da73acf814e/cdk.jpg "Product Avatar Image") CDK 4/5(116) [ Compare Now ](https://www.g2.com/compare/cdk-vs-dealersocket) ##### Categories on G2 [Automotive Marketing](https://www.g2.com/categories/automotive-marketing) ##### Explore More [Best AI image software for generating custom social media visuals at scale](https://www.g2.com/discussions/best-ai-image-software-for-generating-custom-social-media-visuals-at-scale)[Which recognition software simplifies employee nomination collection from distributed teams across global organizations?](https://www.g2.com/discussions/which-recognition-software-simplifies-employee-nomination-collection-from-distributed-teams-across-global-organizations)[Most reliable sales compensation tools for mid-sized companies](https://www.g2.com/discussions/what-are-the-most-reliable-sales-compensation-tools-for-mid-sized-companies) [Which hardware monitoring tools work best for a small IT team that needs to track hardware health across a mixed environment of physical servers and virtual machines without a dedicated monitoring engineer?](https://www.g2.com/discussions/which-hardware-monitoring-tools-work-best-for-a-small-it-team-that-needs-to-track-hardware-health-across-a-mixed-environment-of-physical-servers-and-virtual-machines-without-a-dedicated-monitoring-engineer)[What are the highest rated pharmacy management systems for pharmacies needing to go live in under 60 days?](https://www.g2.com/discussions/what-are-the-highest-rated-pharmacy-management-systems-for-pharmacies-needing-to-go-live-in-under-60-days)[Best software for managing international payrolls](https://www.g2.com/discussions/what-s-the-best-software-for-managing-international-payrolls) [Show MoreShow Less](javascript:void(0);)