DealerSocket Reviews & Product Details

UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

DealerSocket is a great system to use to keep track of your BHPH accounts. It has a clean interface and is fairly easy to navigate with very little training necessary. I particularly like the ability to bounce back ad forth between specific tabs on the customer's screen with ease. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the payment screen, particularly how difficult it is to change credit/debit card info in the system. Not being able to delete old card info out is very frustrating. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to keep track of customer accounts much better because DealerSocket has allowed us to be more organized. Before, we had issues with delinquent accounts falling between the cracks but now we are able to stay on top of them in an organized fashion. The ability to text and send automated messages straight from DealerSocket is a lifesaver! Review collected by and hosted on G2.com.

Show More
Show Less

DealerSocket Overview

What is DealerSocket?

DealerSocket allows you to manage opportunities and processes with marketing, sales, service, customer experience, data mining, and more.

DealerSocket Details
Product Description

DealerSocket allows you to manage opportunities and processes with marketing, sales, service, customer experience, data mining, and more.


Seller Details
Seller
DealerSocket
Company Website
Year Founded
2001
HQ Location
San Clemente, CA
Twitter
@DealerSocket
10,259 Twitter followers
LinkedIn® Page
www.linkedin.com
1,014 employees on LinkedIn®

Overview Provided by:
Show More
Answer a few questions to help the DealerSocket community
Have you used DealerSocket before?
Yes

DealerSocket Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 53 DealerSocket reviews
Popular Mentions
Showing 53 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Region
Already have DealerSocket?
Write a Review
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Search function is very intuitive, ability to track people’s performance Review collected by and hosted on G2.com.

What do you dislike?

Slowness, too many clicks to complete a task, inability to prevent skates. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dig deep into what you’re looking for. The saying you get what you pay for is absolutely true. If your organization is internet focused then this may not be the solution for you. If you are looking for something simple this is it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All leads/customers are in one place, can view all opportunities, monitor all salespeople effectively Review collected by and hosted on G2.com.

Show More
Show Less
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Its not technical to use. It seems a little out dated but that was almost a positive because you didn't have to search hard to find what you were looking for. Technology couldn't hide it. Review collected by and hosted on G2.com.

What do you dislike?

It was a little to basic for my liking. I wish it would have integrated to my phone for ease of use while I was out on the grounds walking around vehicles. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems solved included keeping tabs on clients and tracking when i had spoke to them better. Review collected by and hosted on G2.com.

Show More
Show Less
Sales Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ease of access. Doesn't matter if I am on my phone, tablet or desktop, it is easy to get to, in order to stay on top of customer contact. Review collected by and hosted on G2.com.

What do you dislike?

seems to ask for a password an awful lot, sometimes even multiple times a day. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great plaform, fast reliable and convenient. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems to mention at this time. Review collected by and hosted on G2.com.

Show More
Show Less
Independent Insurance Producer
Automotive
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is better than not having some type of CRM. The mobile phone integration is a cool feather. Review collected by and hosted on G2.com.

What do you dislike?

If your dealership is not paying for all the add-on feathers beyond the basic platform, it is a tedious system to uses as a CRM. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you get it, make sure you buy all of the additional add-ons feathers or you are going to have a tedious CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Again, It is better than not having some type of CRM. The mobile phone integration is a cool feather. Review collected by and hosted on G2.com.

Show More
Show Less
Internet Sales Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It gets the job done. It is mostly user friendly and once you know how to use it, you can crank out phone calls (I am a BDC Rep). Review collected by and hosted on G2.com.

What do you dislike?

The major dislike for this system is mainly the support behind it. I feel like there are a bunch of little things that could be easily fixed but are issues that are brushed over when a specialist observes at a dealership. It is frustrating how work notes are more of what I call “fluid” in the sense that it defaults to randomizing what notes pop up first. The search feature in Blackbird is not the most helpful. It is a bunch of small issues I have, but it comes back to that dealersocket will not change or improve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It does the job, but not a lot of support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to make your own filters has been good. I was able to make a filter for completed tasks in case an opportunity did not have a follow up. Review collected by and hosted on G2.com.

Show More
Show Less
Sales And Leasing Consultant
Automotive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I would say that dealersocket is the best CRM on the market today. I have used it for years now and I have tried a few others. Hands down would say dealer socket is the best of the best. Review collected by and hosted on G2.com.

What do you dislike?

Nothing it is great the way it is black bird is just as good to. It's a must use I. The auto Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use. can do so much for your business. I would recommend it to anyone looking for a CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CRM for auto sales Review collected by and hosted on G2.com.

Show More
Show Less
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's comprehensive. It manages what we need. It's intuitive. It gets the job done, but definitely is not without its faults. Review collected by and hosted on G2.com.

What do you dislike?

The platform is UNRELIABLE. Total outages are FREQUENT. Bugs are common, and fixes are significantly less common. The system was clearly not designed by dealers. No place to enter lien title numbers, no way to categorize expenses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Frequent outages. Issues processing payments. We've been able to keep better track of BHPH accounts and communicate with customers more effectively. Review collected by and hosted on G2.com.

Show More
Show Less
Internet manager / sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how it's fairly color coded which makes it easy for everyone to follow and easy to learn. The tutorials are also in a convenient location and give a lot of great tips. Review collected by and hosted on G2.com.

What do you dislike?

It will occasionally give error messages if I have to minimize the window and go back. So I will have to log out and back in again. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I used to use XRM with another company and definitely enjoy the ease of access with dealersocket far more. The customer support is also easily accessible via a chat button at the top of the screen. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes it way easier to follow up with customers because all of the notes can be seen in one location so I dont have to switch windows or click anything else to read the notes in the phone calls or other actions. Review collected by and hosted on G2.com.

Show More
Show Less
BDC Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

DealerSocket is an extremely customizable database for client management and retention. I love that you can create your own categories for reports and break data up by easily altered filters. The automation is top-notch once you get it set up the way you want. There are ways to track just about everything and several 'at a glance' screens you can create to give you a good idea of your current standing. Your homepage can be personalized and built to showcase just about any data you want. The reminders are easy to set and change and it is consistent in correctly implementing all automated follow-up. There are several "set it and forget it" options in the system. Review collected by and hosted on G2.com.

What do you dislike?

It is very labor-intensive to get it set up in the first place. Since it is very graphics-heavy, if you don't have fantastic internet, it lags or crashes on occasion. There are some delays in data updating. It does not have some very simple things I wish it did, such as a sticky note widget on the home screen, or the ability to block users from closing out files, but most of those things are planned for future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared for a very intensive onboarding. It takes time and effort to tweak the system to the exact way you want it. Once you're there, it is quick and easy to change things and very effective for day to day operations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DealerSocket makes it easier to keep track of your clients, their data, and follow-up than any CRM I have utilized in the past. It is much easier to reach out to a large group of people at once and to track the effectiveness. The individual emails can be tracked for open ratio, marketing campaigns can be tracked and structured however you choose. Files can pretty much only fall through the cracks due to user error. Review collected by and hosted on G2.com.

Show More
Show Less
AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We've had issues with integration and glitches for 4 months - 22 unanswered emails to our rep... We have been with them for over 10 years and would not recommend them at all. Review collected by and hosted on G2.com.

What do you dislike?

EVERYTHING - No support - weeks without a phone a returned phone call. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I do not recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In the process of trying to get out of the contract Review collected by and hosted on G2.com.

Show More
Show Less
AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ease of use and cleanliness of UI. Everything functions with minimal ease to get to where you need to be. Review collected by and hosted on G2.com.

What do you dislike?

Prefer the OLD CRM to Black Bird. Wish they took more time to train on Black Bird. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking customer's that come through LEADS as well as fresh ups. Keeping notes on customers and pushing trades through VAuto. Review collected by and hosted on G2.com.

Show More
Show Less
Cole
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Love how organized everything is and how easy it is to use although I use the classic crm all the time instead of the updated version I find the newer version harder to use. Love how everything is accessible from my cell phone and can see reminders. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how the newer crm version is, I find the older one easier and looks better Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All my appointments are organized and I can set reminders to call certain people. Able to get more sales incorporating dealersocket into everything. Review collected by and hosted on G2.com.

Show More
Show Less
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The ability to create and send mass marketing emails, and the ease of looking up customer information is awesome, everything is so streamlined and fast. Review collected by and hosted on G2.com.

What do you dislike?

Follow up reminders are a little messy but everything else seems to be pretty good Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A great simple CRM for your automotive industry needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to have 100% contact with my clients and an awesome email and marketing campaign are amazing and useful. Review collected by and hosted on G2.com.

Show More
Show Less
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease and simplicity of customer management meshed with all inclusive necessary tools and functions for lead connectivity. Reaching out to potential prospects has never been so streamlined. Review collected by and hosted on G2.com.

What do you dislike?

The rather clunky interface, simply put. I understand there was a recent upgrade in UI layout. But the CRM tool continues to lag and the organization of particular elements remains an issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are a dealership that happens to be using a different CRM tool, I'd be surprised. DealerSocket is an industry staple and will continue to be for a very long time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The speed at which I am.able to fire off a blast email campaign and simultaneously log inbound responses is amazing. Our clients seem to appreciate how prompt our team has become with the Blackbird CRM tool. Office morale is often at a a high due to increased positive reviews and guest comments. Review collected by and hosted on G2.com.

Show More
Show Less
Data and systems specialist
Automotive
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The sales piece of DealerSocket works great. It's simple to use and our sales agents and management team likes it. Review collected by and hosted on G2.com.

What do you dislike?

The service piece IS AWFUL. Their own customer support barely understands how to use it, I literally showed THEM how to do things within the program. It's not user friendly and offers very little restrictions to help manage the schedule for our service advisors. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DON'T DO IT! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our service departments struggle with this program for MANY reasons. The biggest problems are a.) the system doesn't take into account duration of an appointment vs. the time the store closes, so if there's a 3 hour service, it will let you book it 1 hour before close, b.) when you book a valet service with a loaner, it doesn't take that loaner out of the over all capacity, and there are so many others. Review collected by and hosted on G2.com.

Show More
Show Less
Sales Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Intuitive calls to action, allowing for easy, detailed reminders to be set. People joked that it was kind of like your wife! It just reminds you relentlessly every day of every single task you must complete. It allows you to reference you schedule and all other tasks when setting new ones, so you keep your workload balanced and consistent. It provides you with all the data, metrics and dashboards you need to understand your current position, and where you ought to be focusing. It is also perfectly synced with your work/personal email, and operates seamlessly in connecting that to your customer's emails. They even have an app that allows you to do over 60% of the features as the desktop version, and syncs with your phone as you make calls. It notes that a call was made, to whom it was made, and for how long. Dealer Socket also offers email templates, both customizable and preset that make your emails look that much more professional. They also allow you to sync with facebook and twitter, so you can connect social media to your scheduled customer blasts. Overall, dealersocket allowed our entire team at Applewood to work well together. We all understood the common platform and could help and talk to each other productively by utilizing it. Review collected by and hosted on G2.com.

What do you dislike?

A few minor things where you set a repeating reminder and it has limited options.. but very rare. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool, probably one of the best in the business if youre in Car sales Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer management, inventory, follow up Review collected by and hosted on G2.com.

Show More
Show Less
UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that click to call is integrated with the system and your recorded calls are automatically logged. Review collected by and hosted on G2.com.

What do you dislike?

Overall, It's not as user-friendly as VinSolutions. Things aren't laid out in a straight-forward way. I also don't like that you can't move directly into filling out a credit app, but perhaps it's just my company wanting to use hand-written apps. Maybe there is a way to do this. I also don't like that I can't create an email signature without being an admin. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I am impressed that click to call can be used in sync with DealerSocket. However, It's not as user-friendly and laid out as well as VinSolutions. It will get the job done. I don't see anyone having an issue with it that hasn't used a better CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As with any CRM, you're able to log contact with your prospects and customers. You're able to see who said what when, create tasks for you to contact them and ensure that you earn your proper commission when you log your contact properly. Review collected by and hosted on G2.com.

Show More
Show Less
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The UI is appealing and easy to navigate. There are plenty of places to keep notes about clients and it does a great job of keeping you organized. Review collected by and hosted on G2.com.

What do you dislike?

There are features I would love to see — such as a way to get notifications for a client’s birthday or perhaps a calendar where you can see everyone in a month. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us keep our client base organized Review collected by and hosted on G2.com.

Show More
Show Less
Car Salesmen
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Dealer socket easily displays all the names and info of my client. It makes it easy for follow up calls. Review collected by and hosted on G2.com.

What do you dislike?

I think the app could work a bit faster, but other than that it’s great! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can keep my client info all in one neat place. Review collected by and hosted on G2.com.

Show More
Show Less
Mel
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Such a great way to store customer info and last purchases as well as service history! Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike about it! The features are great and it’s easy to use and very helpful working at a car dealership Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s much more than saving customer info. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It’s very easy to navigate!!! Review collected by and hosted on G2.com.

Show More
Show Less
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Dealer sockets new platform Black bird makes it easy to set your home page up with the information you want, with little widgets. you can change the size to make it fit where you want to be bale to see it. You can set up emails, text or click to call from the app from your smart phone. Build list to email or call customer. They make it easy to add a task for yourself or others. You can set text alert to your phone for new leads or task to do. Review collected by and hosted on G2.com.

What do you dislike?

The only thing that seems to be glitching currently is text. You have to opt them into text, which I understand. It does not seem to let you see if they are opting in to text or if you merge customers together and one was opted in and the other was not you will have to reopt them in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They have great support and they really help if you have issues. They are setting up to be the go to CRM for Auto sales Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Follow up and put sales together Review collected by and hosted on G2.com.

Show More
Show Less
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Dealer socket CRM is the easiest crm I have every used. They are constantly making updates that’s makes out job easy. Review collected by and hosted on G2.com.

What do you dislike?

The new look is a bit confusing. But I will figure it out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Follow up is easy. Review collected by and hosted on G2.com.

Show More
Show Less
AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Great program, easy to use, made processes easier to utilize Review collected by and hosted on G2.com.

What do you dislike?

Training could have been better, was not able to learn all areas Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Speeding up processes Review collected by and hosted on G2.com.

Show More
Show Less
UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that it's easy to navigate, the font size is perfect and not too small and perfectly readable! I love that I can customize the home on my crm and it's easy to add and deselect things I don't necessarily need on there! Review collected by and hosted on G2.com.

What do you dislike?

We have two accounts for different stores and it's a pain to go back and forth sometimes, so I keep two tabs open for each at all times. Unfortunately this does get in the way when needing to refresh, and also getting new fresh leads in at all different times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I may click a task over and over and will delay and not opening the correct task and act as if it never was there. The one thing that drives me crazy is that once the intial lead is completed it automatically assumes I've contacted and spoke to them and the top portion will "Contacted" and I will physically have to change it all the time! Review collected by and hosted on G2.com.

Show More
Show Less
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It allows you to keep all prospects in order and it keeps track of your appointments and upcoming outbound phone calls. The to-do section is a life saver. Review collected by and hosted on G2.com.

What do you dislike?

The to-do section is finicky when it comes to updating. I can complete items on my to-do list, and they'll remain there. It gets cluttered and confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows you to insert a vehicle into the prospects file straight from your inventory. & It allows you to call/text individuals straight from the program. Review collected by and hosted on G2.com.

Show More
Show Less