We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it... Review collected by and hosted on G2.com.

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere! Review collected by and hosted on G2.com.

There are many facets to this program. It does so many different things and definitely helps us maintain organization. Review collected by and hosted on G2.com.

It’s a little chaotic. There are some things we can’t fix like returning a product to a customer at the discounted price they paid instead of full price. Review collected by and hosted on G2.com.

The website and marketing around the software is very good, they clearly spend more time trying to sell you this rubbish software than they do actually making it good. Review collected by and hosted on G2.com.

Very poor customer service. No support or follow up calls. Many glitches but nobody to fix them. Review collected by and hosted on G2.com.

Helps organize our appointments. Allows for online booking. And I love the remote access from my phone. Review collected by and hosted on G2.com.

Design is a bit outdated. And I dislike the amount of steps it takes just to open up the grooming notes. Review collected by and hosted on G2.com.

Recording transactions is a breeze, and scheduling is simple. Entering new clients into the database is easy and there is a lot of room to record their information. The display of the program is aesthetically pleasing and it is easy to navigate. Review collected by and hosted on G2.com.

That I have to use Excel to have a list of how many dogs are staying overnight, I wish this was built into the system. You can see easily how many dogs are scheduled to come in, but it doesn't account for the dogs who are staying for days at a time, so you don't have a count. Also wish there was an emergency contact slot. And for the grooming section, it would be useful if you could easily keep a log of what they got each time they were in. Review collected by and hosted on G2.com.